Operations Manager - Planet Green Solutions-Dubai
Dubai -Job description / Role Ensure ownership for workplace (resolution of all admin, tech issues, etc.) Enable people to excel through grooming and regular feedback Manage and sustain a robust quality and training framework within teams Increase people engagement , ensure communication and feedback Participate in selection process to ensure the right talent is selected in a timely manner Manage and exceed client expectations Resolve and/or escalate employee grievances in a timely manner Requirements Desirable: Minimum 8-10 year of overall work experience in a Voice based premium contact centres. Minimum of 3 years in an operations management role Minimum 1 year (last 1 year) in UAE Prior experience in managing CSAT & Net Promoter Score is desired Experience Needs to be high on responsibility and ownership Able to deliver within timelines Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost Understanding of call centre telephony and workforce management software programs Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit; Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization
Manager Enrolments a Marketing - MDC BMS, A Mubadala Company-Dubai
Dubai -Manager Enrolments a Marketing SCHOOL SUPPORT CENTRE 5 applicants 0 No. Views SCHOOL SUPPORT CENTRE About GEMS Trusted for over 55 years and now a third generation education family, GEMS Education began in a single school room in Dubai -. Today, we have the privilege of educating over 190,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division; and we will impact 20 million by 2020 students through the initiatives of our Charity partner Varkey Foundation. About the Role Key Accountabilities To manage the development and implementation of marketing and enrolment strategies to achieve enrolment targets and other admissions related KPIs in assigned GEMS schools. This is achieved through collaboration with GEMS Marketing support services, school in-house teams and key corporate and school stakeholders. Manage all aspects of the Enrolment Lifecycle to ensure parent satisfaction, ease of application and consistency across GEMS schools. Develop and implement marketing campaigns and strategies to meet or exceed total enquiry and cost per enquiry targets. Establish and manage Front of House short and long range goals, KPIs and objectives to ensure achievement of business objectives. Liaise with GEMS Marketing support functions as an enrolment subject matter expert to drive content and targeting strategies to achieve enrolment and brand objectives for assigned GEMS schools. Evaluate Front of House training needs across the GEMS Network and plan and implement training programs accordingly including; class-room training, on-the-job training and workshops to improve service delivery and specific job performance. Support GEMS schools in maintain parent-school relationships to ensure concerns, complaints and feedback are handled effectively, resulting in increased parent satisfaction (net promoter score) and retention (re-enrolment Assist with ongoing competitor benchmarking and report on competitor actions to corporate and in-school stakeholders to better inform strategic planning and decision making. Expected Qualifications: A college Degree from a reputed university is desirable (BA or BSc) Expected Experience: A minimum five years experience in a results-driven sales and marketing role. A combined background of post-sales and sales experience is mandatory; ability to influence the team to deliver quality results and meet sales targets consistently is critical. Experience in simultaneously managing several projects. Relationship management experience able to build and influence professional relationships with peer group as well as parental community. Effective communicator (written and spoken) Interpersonal skills, able to operate in a diverse environment Job-Specific Knowledge & Skills: Solid time management skills Strong empathy for customers Analytical, process and data oriented mind-set Ability to multi-task and cope with peaks of demand About Your Benefits We offer an excellent remuneration package including a competitive tax free salary, visa, tuition fee concession, medical insurance, annual airfare allowance, 30 days annual leave and end of service gratuity. About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. 1. Resume CV Important Note : GEMS Education is committed to safeguarding and promoting the welfare of all of its students. Applicants will be required to submit a current police criminal clearance check or equivalent from their home country or current country of residence prior to appointment. About Company: SCHOOL SUPPORT CENTRE View Contact Details Name/ Designation: Additional Information Location Dubai - - United Arab Emirates Job Type Full-time Career Level Marketing/Brand Management/Marketing Research/Digital Marketing Relevant Work Experience 5 - 6 Years Contact Information Company Name SCHOOL SUPPORT CENTRE Telephone No Not Provided Contact Name Employer Site Link Not Provided Keywords: Business Analyst, Analytical, Strategic planning, Relationship management, Marketing support, Support services, Medical insurance, Subject Matter Expert, Interpersonal skills, Marketing campaigns,
Fullstack Developer - Legacy Emirates-Dubai
Dubai -Fullstack Developer Job Opening. Currently we are looking for Fullstack Developer for our company. location Dubai -. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview. Job Duties and Responsibilities : • Work with Designers and other Developers to fully functional web components and web applications from scratch and solve complex interaction challenges using .NET, HTML, JavaScript, CSS • Utilize content management systems to build custom web applications and custom CMS components • Write code to connect to web services and databases including SQL Server, using REST and other technologies. • Create hand-coded high-quality HTML, CSS and JS code from provided designs • Positively contributing to the team and clients by mentoring and sharing knowledge • Test his/her own product to deliver high-quality results Job Requirements and Qualifications : • 5+ years hands-on experience in .NET, HTML, CSS, and the JavaScript ecosystem are a must • Code optimization and performance improvements experience • Write well designed, testable, efficient code • Git expert • Knowledge of CI tools • Node JS is a big plus • Familiar/involved with open source projects • Independent, self-motivated • Fluent in English, written and spoken • Proven track record of always learning and growing • Proactive attitude • Possess a spirit of generosity.