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Senior Director, New Build & Transition - Middle East & Afri... - New EJobs-Dubai
Dubai -Posting Date Apr 30, 2019 Job Number 19001A7M Job Category Rooms and Guest Services Operations Location Dubai - Area Office, Central Park Towers Level 12, Dubai -, United Arab Emirates, United Arab Emirates VIEW ON MAP Brand Corporate Schedule Full-time Relocation? Yes Position Type Management Start Your Journey With Us Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? CANDIDATE PROFILE The Senior Director New Build & Transition will be responsible for the operational development for new build hotels and renovation coordination in Middle East & Africa. There will be overall responsibility for operational planning including all pre-opening activities leading up to the opening of new hotels and conversion projects. Throughout the development of projects, the role will serve as the main operational contact for Owners, Developers and Regional Leadership. In coordination with Global Design, Finance and Asset management, the Senior Director will help to determine opening dates. Education and Experience 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or relatedMinimum 8 years’ experience in the business, management operations at the property or corporate level. This experience must include previous experience at a senior level with a demonstrated ability to work in a large hotel environment (preferably at General Manager level).Strong presentation and public speaking skills, exceptional project management and organizational ability with effective influencing and negotiation skills.Negotiating and deal-structuring skills (ability to influence and interface with outside contracts, primarily owners and owner reps).Demonstrated understanding and use of market research and market trend information.Able to travel up to 50% of working time. CORE WORK ACTIVITIES: Key Tasks: Determines and programs all operational requirements in new build hotel projects.Project leadership and primary contact for new builds and conversions.Directs pre-opening GMs and project teams during pre-opening phase of projects.Determines and agrees opening dates with hotel ownership and property teams.Manages the handover requirements for new builds and conversions and ensures that all conditions to open the hotel have been satisfied prior to opening.Initiates GM start dates for new build hotels based on agreed opening dates with ownership.GM project immersions for new hotels.Hosts bi-weekly calls with GMs to review pre-opening activity progress, red flags items, priority needs’ and support requirements.Develops Excom immersions, critical path introductions and monitoring plans.Reviews training plans, hiring schedules, identifies task force requirements, brand programing for operations, initiates snagging process for handover.Leads the due diligence process and execution strategy for all assigned conversion opportunities.Oversees and directs the conversion activities for operations and coordinates the execution of all related "PIP" (Project Improvement Plans) items. Serves as the gatekeeper for the release of key money amounts for conversion projects.Acts as the main contact and representative to the owners/developers until hotel opens and operates.Has responsibility for the conversion budget, OS&E budget for conversion, training strategy, task force requirements, PIP execution and cutover of systems from existing operator to Marriott.Is Accountable for establishing and tracking project opening dates across all projects.Acts as Advisor to Regional leadership regarding risks and opportunities for future fee income, Human Resources planning and other operational items such as F&B and Spa strategies with regards to outsourcing opportunities.Proactive communications with ownership/developers regarding opening dates, turnover requirements, outlining financial risks associated with delays for the owner, agreeing minimum requirements for opening.Responsible for delaying openings should the owner/developer not meet the established and agreed milestones. Responsible for confirming with the Divisional Asset Management team that all facilities of the hotel reflect the facilities noted in the management agreement.Approves all front and back of house plans related to operations and staffing during concept and schematic design phases of new build projects. Incorrect planning will have an adverse effect on hotel efficiency thus impacting service delivery, labor cost and potentially staff morale.Co-approves model rooms with DC&E lead for new projects, focus on operational points that may impact housekeeping, guests experience and future capital expenditure.Operating Supplies & Equipment for all NB&T projects. Requires frequent and detailed discussions with Owners and consultants due to multi-million dollar investment required. It is very important to establish correct PAR levels and equipment requirements to ensure that the team has sufficient equipment to operate effectively. Managing Projects, Initiatives and Priorities: Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.Analyzes information and evaluates results to choose the best solution and solve problems.Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.Able to communicate and present to teams in large audiences both digitally and in person with passion and authenticityProvides recommendations to improve the effectiveness of processes or programs.Supports achievement of performance goals, budget goals, team goals, etc.Initiates and drives revenue enhancing projects with the key discipline leaders.Comprehensive understanding of ROIs in order to present business cases to owners and continent stakeholders Delivering on the Needs of Key Stakeholders: Interacts frequently with AVPs, Global Design, Asset Management and various Operations SME's and General Managers for hotel development and pre-opening activities. Interacts regularly with COO's prior to GM onboarding for planning, project execution and to provide regular updates on project status and associated risks and/or opportunities.Interacts frequently with VP of Operations, VP F&B and Global Design project leaders for front & back of house planning, F&B concepts, spa strategy and overall programming for operations in new build and conversion projects.Interacts frequently with SVP Development and other deal leads for new build projects and potential conversions to provide operational guidance pre-signing. External: Periodic meetings with Owners pre-deal to outline timelines, potential opportunities and Starwood requirements for opening hotels.Interacts frequently with Owner/developers project teams, Operations SMEs and consultants concerning all aspects of the hotel operation during the pre-opening development of the hotel. Ie F&B concepts, equipment and OS&E budgets, office requirements, front and back of house planning, staff accommodation, transportation strategy, pre-opening budgets, turnover of the hotel, power of attorney, insurances, third party operated areas and day-to-day queries with regards to opening. Interacts frequently with outside consultants working on behalf of ownership on project specific work. In addition, there is a lot of interaction with Owner representatives and Asset Managers regarding project timings, pre-opening costs and opening dates negotiations.Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.Makes and executes the necessary decisions to keep team moving forward toward achievement of goals.Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders. Providing Technical Support and Consultation: Supports development team during the pre-deal phase as required for new build or conversion projects.Supports the deal team by leading due diligence activities for potential conversion projects.Supports the Procurement goal for generating 1.5% fees for OS&E purchased from our preferred suppliers through active promotion and selling of the items to owners and responsible agents.Continuously improves department, program, team, and job structures and ensures clear leadership accountabilities are in place.Facilitates regular, ongoing communication in department.Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs).Performs other reasonable duties as required for the position and is totally flexible. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.