Gift Advisor Assistant - Mylist FZ LLC-Dubai
Dubai -DEVELOP NEW CUSTOMER & DEVELOP SALES o Create and maintain a close relationship with all existing and new clients o Increase the number of referrals & Sales o Identify opportunities to engage directly with customers using sales techniques via email or phone o Personal shopping sessions with customers o Reaching & exceeding targets given by the management on a monthly, quarterly and yearly basis CUSTOMER SERVICE o Assistance to handle customer relationships, follow-up with clients and partner stores o Assistance for orders, deliveries o Event planning, design and production while managing all project delivery elements within time limits o Liaise with clients to identify their needs and to ensure customer satisfaction o Provide feedback and periodic reports to stakeholders o Propose ideas to improve provided services and event quality o Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc o Ensure compliance with insurance, legal, health and safety obligations o Cooperate with marketing and PR to promote and publicize event o Proactively handle any arising issues and troubleshoot any emerging problems on the event day o Conduct pre- and post – event evaluations and report on outcomes o Research market, identify event opportunities and generate interest Requirements to apply Sales representatives sell retail products, goods and services to customers. Salesrepresentatives work with customers to find what they want, create solutions and ensure a smooth sales process. Sales representatives will work to find new salesleads, through business directories, client referrals Excellent communication skills. Strong commercial awareness. A confident and determined approach. Resilience and the ability to cope with rejection. A high degree of self-motivation and drive. Skills SalesCommunication
Supervisor Attractions - Dubai Parks and Resorts-Dubai
Dubai -The Role Building Fun Join the team of the first LEGOLAND Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND Dubai - we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests. With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine. Come and work where work is PLAY. At LEGOLAND we make every child a HERO! Play Your Part In this role you will be responsible for ensuring the highest safety standards are achieved and maintained throughout daily operation of rides and attractions in LEGOLAND Dubai - while providing the highest standards of guest satisfaction.To ensure department is managed and operated in-line with company brand standards, health and safety requirements and standard operating procedures. Supervisors to provide direction to the Attractions Team Leaders and Front Line team. To implement procedures, trainings to nurture behaviour where the health and safety of our guests and staff is of paramount priority. To maintain healthy working relationships with all levels within the department. They will be expected to drive our key operating standards of Safety, Service, Quality and Efficiency. Expected to take role of Team Leader or Front Line when needed. Main Duties: OPERATIONS: - To provide safest possible environment to the guests and staff within the park facilities - Responsible for assisting with the smooth daily operation of the Attractions department. Support opening/closing of the park ensuring all rides and attractions are ready and presentable at the opening, all required checks done and logged, all staff in position meeting required grooming standards. Ensuring all documentation is completed by the end of the day, all closing procedures followed, any technical issues communicated timely, as per procedure. - Overview the Team Leaders and Front Line teams daily duties to make sure the department is fully functional. Monitor staffing level, staff reporting time, managing lateness, absence, breaks. - Organise and Implement the training of the Attractions operator and attendant position teams to required standards within timeframes set. - To create and maintain a safety focused environment throughout the department, assisting with the creation and implementation of departmental training and auditing procedures. - Exceed guest expectations through ensuring departmental team deliver to agreed service standards. - To ensure departmental standards and KPIs are met. - Actively demonstrate the company values to all colleagues. - Chair regular meetings with direct team within required intervals and attend required regular meetings with Departmental Management to ensure consistent flow of communication throughout the department and the company. - Providing the ultimate experience of the Merlin/LEGOLAND brand. BUSINESS IMPACT/RESULTS - Drive and motivate the Team Leaders and front line staff towards achieving Company and departmental goals and objectives - Responsible for supporting the efficient daily operations of all the rides and attractions in LEGOLAND Dubai -. - Provide accurate daily figures of ride attendance whilst ensuring smooth operation of all the rides and attractions. - Assisting in managing and meeting all departmental labor budgets. CREATIVITY - Acting as a role-mode for the Merlin company values. - Suggest and demonstrate activities to increase revenue in the business. - Proactively seek to identify different methods of working in order to maximize efficiencies within the department while maintaining safety standards. COMMUNICATION - Ensure consistent flow of communication throughout the department - Inspire excellent customer service within the department. - Assisting in the coaching and development of the team including part responsibility for the departmental training programme. - Provide motivational shift briefs to ensure staff members are up to date with the latest company information/promotions and inspired to commence their shift looking after our guests. DECISION MAKING & AUTONOMY - Actively demonstrate commitment to positively handling difficult situations and change without conflict. Show resilience, stamina, reliability and a "Can-do" attitude when under pressure. - Comply with all People Managers policies and procedures and ensure that the team follow these at all times. APPLIED KNOWLEDGE & SPECIALIST SKILLS - To have a full working knowledge of the Park including geographical layout, services and safety/security procedures. - Attend company training programs to develop capabilities including people management, recruitment skills, financial and disciplinary training. - To be actively involved in the training and auditing of the Team Leaders and Front Line Team (both in initial and ongoing) MANAGING RESOURCES - The position may also require working in other departments within Operations where required - Involvement in the recruitment for the department to constantly meet the operational requirement. - Create a fun work environment where your team are motivated, encouraged to openly express their own ideas and treated with respect. - Implement Staff Survey initiatives to improve work environment. COMPLEXITY & PROBLEM SOLVING - Involvement in the completion and reviewing of departmental risk assessments - Resolving and managing staff issues while taking responsibility for the welfare of the team. - Provide strong leadership in relation to poor performers, enforcing standards fairly and consistently. - Monitoring and reviewing of guest feedback to identify areas for improvement to maintain excellent levels of satisfaction. HEALTH & SAFETY Supervisors are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated Requirements Are You a Star? In order to be qualified for this role you should possess the below criteria: - High school or equivalent level of education - Requires a minimum 2-year operational experience of working within a theme park environment at front line or preferably middle management level with related customer service - Requires organizational and planning skills, with the ability to execute multiple tasks. - Strong understanding of management of risk assessments, SOP's and EAP's within a waterpark or theme park environment. - Self-motivated and demonstrated initiative. - History of supporting management and colleagues, with demonstrated leadership skills. - Strong problem solving and communication skills. - Must be customer service driven. - Competent in all aspects of Microsoft Office (Word, Excel, e-mail, Power Point) are required. - Fluent English in both oral and written. - Previous work experience in Hospitality/Waterpark. - Excellent understanding on culture awareness and the unique environment of the UAE. - Plan & organize: Staff Meetings - Work at height The Best Part of The Story We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company. About the company Dubai - Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai - Parks and Resorts articulates the Dubai - leaderships vision of positioning the emirate as a compelling global tourist destination. The first phase of Dubai - Parks and Resorts will comprise three theme parks: motiongate Dubai -, Bollywood Parks Dubai -, and LEGOLAND Dubai -. The development will also feature Riverland - a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014
Senior Loss Adjuster - Dubai - TRACK HR CONSULTANCY-Dubai
Dubai -PermanentSalary: Market related Reference: 666843 Charles Taylor plc is a global leading provider of professional services to the insurance industry. The group manages mutual insurance companies, provides specialist loss adjusting services, has recently set up a Lloyd’s Managing Agency and syndicate and is a provider of a diverse range of outsourced management and technical insurance services for the global market. Charles Taylor currently employs over 1700 staff working in over 69 offices in 28 countries worldwide. In London we employ approximately 600 staff working across 3 offices in Central London. We are a profitable, growing organisation that is highly regarded in the insurance industry as a top tier provider of professional services, employing some of the industry’s ‘best in class’ professionals and technical experts. Our delivery of high quality, individually tailored services to our clients is backed by our core values of excellence, partnership, quality and support, and we look for employees to join us who exemplify these values and our ethos. We are now recruiting a key position in our Middle East operations for a Loss Adjuster to join us to perform a loss adjusting function for all claims. This will involve: - Receiving and acknowledging new claims Managing and coordinating claims in a timely and professional fashion Undertaking site visits and meeting with Insurers, Reinsurers, Brokers, Claimants, Insureds and other interested parties in the UK and worldwide Preparing preliminary reports commenting in detail on all aspects of the claim including legal and policy liability considerations, potential quantum and future actions In return the successful candidate will receive a comprehensive package including a generous salary and allowances. They will also be working in one of our growing and developing markets in the middle east in an autonomous environment whilst being fully supported by our industry experts.