Customer Experience Manager - -Dubai
Dubai -Purpose and passion: it’s a potent combination that drives us to achieve true greatness. At Les Mills International, unlocking and amplifying that inner drive to achieve goals is something we’re not shy to say we’re great at. We do it for millions of people around the globe each week by delivering life-changing fitness experiences. And we do it every day for our own team - our Tribe - by providing a mandate to thrive, to play to strengths and to be proud of the part we play in creating a fitter planet. Our Customer Experience Managers are on the front lines of our mission to create a fitter planet. They work as part of a team to grow our partnerships within their territory. The most important part of their role is to be a valued partner to new and existing club customers; educating and supporting them in achieving their business goals and helping members fall in love with fitness. The CXM will work between UAE and KSA, so the ability to travel regularly and Arabic language are strong requirements for the role. KEY ACCOUNTABILITIES EXPECTED OUTCOMES Leading customers through a successful launch of Les Mills programmesRelationships are developed with Customer Experience Managers and to guarantee a smooth transition of the customer through the entire sales process to launchSuccessful on time launch of programmes with new customersSuccessful on time launch of new programmes with existing customersAll sales actioned immediately and internal departments coordinated effectively for the launch of the programme in line with the client launch dateThe GFM system is promoted throughout the launch processSales-to-launch targets are met Prospecting and obtaining new customers to the businessTactical sales plan created for territoryPresentations made at appointments at expected conversion ratesUnderstanding and speaking with authority on the core principles of GFM and the Les Mills value propositionSales closed post appointments at expected conversion ratesThe number of qualified sales opportunities in the pipeline meets or exceeds the planSALES REVENUE – VALUE OF THE CLOSED WON OPPORTUNITIES WITHIN THE CALENDAR MONTH ( based on the estimated closed date of the opportunity)CLUBS/PROGRAMS – NUMBER OF NEW SITES AND NEW PROGRAMSPIPELINE – TOTAL VALUE OF ALL OPPORTUNITIES WITHIN SALESFORCEACTIVITY PER MONTH – PARTNERSHIP REVIEWS, SCHEDULED ANALYSIS AND NEW BUSINESS MEETINGS BOOKED WITHIN THE MONTH Ensure systems and tools are in place to deliver optimal results for our clientsCustomer service quality remains high and timing remains to plan as club numbers increaseGreater engagement / involvement of club decision makers (owners/operators) is secured in the post-sale servicing and support by LMVariations to the Club Performance model are made according to the nature of the club; (corporate, regional/national, Trust etc) and delivered to requirementClub consulting opportunities are identified and where approved, implementedLes Mills is represented positively at meetings/key industry/LM and Les Mills eventsKey metrics are measured and reported to People LeaderInput into wider LM strategic plans and budgets is made Provide on-going advice and support on the Les Mills systems to customers including re-launch and all elements of Les Mills™ Group Fitness Management system (GFM)Regular follow up provided and on-going relationships established and maintained with internal and external customersAll problems for clubs are actively resolved and where trends occur, proactive solutions are sought for all clients in advance (‘at risk’ red light targeting and prevention)Proactive resolution of all issuesSuccess stories are shared with other clubsGFM system is promoted throughout and throughout the re-launch processHigh quality GFM’s (and GFM content) is presented in all casesGFM content is adapted and implemented as appropriate to the customer Maximise all up selling opportunities to grow revenue base for LM Opportunities to up sell further Les Mills Programmes and other products/services to existing customer base are identifiedSales prospects are communicated to Business Development Team Retention of customersAll ‘at risk’ clubs are identified immediately and a plan of action to resolve issues developedTargets for net growth in licences are metCancellations are dealt with immediately and on all occasions, another programme or solution to overcome the cancellation is offeredRegular contact with clubs is made through all communication channels (i.e. webinars, club newsletter, email blasts, phone, email, etc.)Reports and analysis on retention regularly reported to People LeaderAccounts are managed effectively to ensure that they are on a pathway for start up and ongoing success Accurate record and database managementAll records are accurate and implemented into Sales Force immediatelySales Force is updated with history and communication with customer for internal knowledgeAll paperwork, inclusive of programme licence is delivered to the customer and followed up in an instance where there has been a change of owner or company nameAll relevant paperwork, inclusive of programme license is delivered to the customer in instances where cancellations are over turned for another programme or customers request the transfer to another programme Promote the company brandLes Mills is represented at meetings and eventsA proactive approach is shown in dealing with clientsProfessional presentations are made to individual and groups of clients Continuous ImprovementIdentify opportunities for continual business improvement Work as One TribeThe term One Tribe meaning the Les Mills team, distributors, clubs, instructors and participants is understood and proactively upheldRelationships with suppliers is excellent and suppliers are aware of our goalsInternal relationships with fellow team members is excellent and embraces a team approachYou’re aligned with Les Mills values and understand the company goals and objectives It’s an exciting time for us right now as we surge towards some steep growth goals and industry-leading innovations. And we want you to be a part of it all. In return for all you bring to us, we’ll return serve by giving you every chance to exercise your passion, and thrive with a company that’s out to change the world. #jointhemovement
Dot Net Developer / .Net Developer for 6 Months Project - Winsoftsolutions-Dubai
Dubai -TemporaryWe are hiring for Dot Net Developers - on VB.net, C#, MVC, SQL - ERP Projects in Dubai -.The position is for a 6 Months project.Experience: Min 4 to max 8 yearsResponsibilities & Desired profile of the candidate: Hard core coding, programming, requirement gathering, client support, documentation, gap analysis, technical demos, onsite support, relevant software development experience as below:Windows application development: - VB.NetMS SQL server 2008 R2 /2012 / 2016Crystal report 13Recent and Proven experience on window based ERP / CRM / HRMS applications(Preferred domain - Construction / Contracting / Mfng / Trading / Real Estate etc)Web application development: -Asp.NetMVCC#.netJava script, Ajax, JQuery, HTML, and Web services, WCF & SOA, ADO.NetRelevant experience in ERP software development on windows & web based applications is a MUST.Expertise in preparing functional documents & technical write-ups for the projects.Hands on experience in client support, implementation, user training & sign offs. Involving in technical demos to clients.Experience in Mobile application development will be an added advantage (Preferably android application)Desired Candidate ProfileJob Type: TemporaryLocation:Dubai - (Preferred)
Art Teacher - SABIS-UAE
UAEAbout SABIS®: SABIS® is a global education network that has an active presence in 20 countries on five continents. Schools in the SABIS® Network educate over 70,000 students and implement a proven, proprietary system. SABIS® Network schools provide students with a top-quality education that prepares them to meet the challenges of a changing world. SABIS® and SABIS® Network schools employ over 8,000 employees worldwide. For more information about the SABIS® Network, visit: www.sabis.net. Job Purpose: Enabling the success of students and helping in academic achievement to reach their potential through the implementation of the SABIS® curriculum and philosophy and through the consistent use of the SABIS® teaching methodology Key Responsibilities: Teaching using the provided lesson plans (may also be asked to develop such plans based on provided pacing charts as relevant and needed) for their subject(s) in order to be able to teach using the SABIS® point system. Marking of exams related to their subject matter in accordance with the schedule and material provided by the department. Discussing disciplinary and student performance issues with the Academic Quality Controller (AQC) and head of department (HOD) as needed. Implementing the SABIS® point system to ensure an environment conducive to learning in the classroom. Providing support by invigilating exams as needed in an adequate and properly managed exam environment. Providing support for the academically low performing students, to help improve and get motivated to reach their potential. Develop and/or follow external exams preparation by going through past papers as planned in the structured revision schedule ( When applicable to specific grade). Aiding in duties that may include testing children, substituting for absent teachers , organizing children for lunches and buses, controlling traffic (vehicles and people), and other administrative duties that may be assigned to him/her by the school SABIS® management. Preparing and participating in activity plans for all such student life related events such as but not limited to art, open house and physical education in coordination with the student life coordinator. Attending training sessions when needed and as per the request of school management in order to enhance their understanding of the SABIS® system improving their performance Performing such other related tasks or projects as they arise and as delegated by the school SABIS® management. Ideal Requirements: Bachelor degree in a related subject matter and/or equivalent English Proficient / Native English Speaker (depending on subject) MS Office needed components Communication Skills Ability to work within a team Employment Requirements: Must meet all employment requirements including, but not limited to, country and local education and certification requirements, reference checks, and criminal background checks. Additional details about this position will only be provided to short-listed candidates. SABIS® is an equal opportunity employer. We are dedicated to a policy of non – discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability or any other legally protected characteristics. Job Reference: UAE00138