Sales and Service Officer - Dubai - -Dubai
Dubai -Sales and Service Officer About HSBC HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams. Role Overview This role is a customer facing role with personal banking customers who make a significant contribution to the HSBC Retail Banking Wealth Management (RBWM) business. Completion of full reviews to establish and address personal banking customers immediate and future financial requirements as the primary contact with those customers. Responding to a combination of ‘walk in’ customers and creating opportunities from centrally created contact lists are main sources of the job holder’s activity. The job holder will need to understand and deliver the standards of service quality required, maintaining published Service Level Agreements. Duties & Responsibilities The jobholder has prime responsibility for: Understanding and meeting customer needs, maximising the opportunities for HSBC to achieve the RBWM plan/metrics Leading the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximising all available resources. Compliance with the relevant Group standards and the Regulatory organization as applied to the implementation of the RBWM strategy in their country Whilst the job holder does not have a direct portfolio of customers, they are responsible for generating leads and sales from the Personal Banking proposition and making referrals to Wealth The jobholder will hold Lending Approval authorities appropriate to their role. The job holder operates within the approved operating and strategic plan process to develop the RBWM business. Qualifications Experience & Qualifications Proven ability in customer service and building customer relationships Ability to identify customer needs and influence customers to take appropriate action to meet their needs An understanding of HSBC’s Credit Policy and Lending Guidelines A broad knowledge of financial planning and defining customer needs An understanding of the needs of the mass affluent customer segment in general A full understanding of referral processes An understanding of the Premier, Advance and Personal Banking Propositions Excellent customer service skills Strong verbal and written communication skills Customer driven with a strong focus on quality of service Proven ability in making lending decisions in accordance with bank policy and guidelines A clear understanding of how value is created within the Premium segment, both for customers and the bank The jobholder forms an integral part of the branch team. The jobholder is expected to identify opportunities in day to day activities that contribute to the success of colleagues. Attain proposition and product related qualifications Attain appropriate professional and regulatory qualifications as required by market Attain any internal standards as required by Country If dealing with Premier customers, required trainings and accreditation need to be done Business Area Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels. For more information visit http://www.hsbc.com/careers/explore-our-business Why HSBC? We put diversity at the heart of our business and we take our responsibility to develop our talent seriously. Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits. What to expect at HSBC The chance to realize your ambitions Globally connected careers A strong emphasis on values Learning and development opportunities An inclusive, meritocratic culture Market-competitive benefits Global Careers Opportunities Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
MALE MARITIME SECTOR STRATEGY DIRECTOR - Iris Health Services Llc-Dubai
Dubai -Open to any nationality Male, 50 years old and below Masterâs degree holder in Business Administration or Quality Management or Strategic Planning or any related academic preparation Certified and accredited in examining and re-engineering operations and procedures Over 7 years of work experience in Quality Assurance Management which should display a proven track record of development and implementation of strategic business and operation plans Over 8 years of experience in managing personnel and other support staff Knowledge in implementing ISO and accreditation standards, international quality system rules, regulations, including planning and program implementation and balance scorecards management Knowledge of Oracle ERP and Oracle/SAP is preferred Excellent written and verbal communication skills both in English and Arabic Can join immediately (max 1 month) Work location: Dubai -, UAE Salary is up to 60,000 AED plus 10,000 AED as nature of work allowance full package depending on experience and qualifications plus yearly education allowance, airfare and medical insurance for self and 3 dependents Qualified and interested applicants may send their updated CV in Word format with most recent photo: MARINEJOBS2020 AT GMAIL DOT COM NOTE: Use "MARITIME DIRECTORâ as Email Subject
Hostess - Restaurants - Mina A' Salam - Madinat Jumeirah - Madinat Jumeirah Resort - Jumeirah Group-Dubai
Dubai -About Jumeirah and Madinat Jumeirah Resort At Jumeirah we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe and the Middle East. Set on a private beach, Madinat Jumeirah Resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah features two grand boutique hotels, Al Qasr and Mina A’ Salam, accommodation in 29 traditional summer houses in Dar Al Masyaf, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region’s only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3km of waterways and landscaped gardens. The resort also provides extensive leisure and health facilities including Talise Spa and Talise Fitness, as well as Souk Madinat Jumeirah, a traditional retail and dining experience showcasing the best of Arabia. About the Role An exciting role has arisen in the Food & Beverage department at Madinat Jumeirah Resort for a highly motivated and hardworking Hostess. The main purpose of this position is to responsible for the warm welcome of all the restaurant’s guests in a friendly and timely manner and provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards Your main duties will include: Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information. Meet all reasonable needs and requests of customers within acceptable enterprise time frames. Identify and take all opportunities to enhance the quality of service. Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and MJ customer feedback/ complaint procedures.Offer assistance to colleagues when required, to ensure designated work goals are met.Demonstrate trust, support and respect towards team members in day-to-day work activities.Conduct communication with customers and colleagues in a polite, professional and friendly manner.Practice high standards of personal presentation in accordance with JI & MJ Grooming & Presentation StandardsSeek assistance from other team members, supervisors and managers when required.Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP. Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.Greets guests, and escorts them to tables, and provides menus. Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned. Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift. Familiar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating. Answers telephone within 3 rings using the JI Standard script. Demonstrates a sound knowledge of all menu items, MJ F&B Service procedures and JI Hygiene Standards.Immediately shares guest name to relevant service staff directly after seating.Informs staff of any specific guest request or needsFully certified in the use of Epicure Restaurant Reservation systemResponsible for the collection and input of any relevant guest history in profileEnsures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift.Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job.Complete cleaning, opening & closing checklists when instructed by senior colleagues.Assist in recording inventories/ stock-takes as required.Ensures that all menus, wine lists and dock presenters are clean and in top condition. About you: The ideal candidate for this position will have the following experience and qualifications:At least 1 year experience in similar role in a five-star hotel or standalone restaurantYou must have a basic understanding of Food & Beverage operation Knowledge of Food and Beverage applications (Epicure, Micros)Good command of English language (spoken and written) About the benefits: This position offers a highly competitive salary and package which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, You will be entitled to one return ticket to your home destination, which will be paid in two installments, one per anniversary year, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.