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Team Leader - Front Office - Mina Al Salam

-Dubai
Job Description:

DubaiAbout Jumeirah and the hotel: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. Set on a private beach, Madinat Jumeirah resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah features two grand boutique hotels, Al Qasr and Mina A’ Salam, accommodation in 29 traditional summer houses in Dar Al Masyaf, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region’s only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3km of waterways and landscaped gardens. The resort also provides extensive leisure and health facilities including Talise Spa and Talise Fitness, as well as Souk Madinat Jumeirah, a traditional retail and dining experience showcasing the best of Arabia. About the job: An opportunity has arisen for a Team Leader to join Front Office department in Mina A Salam. The main duties and responsibilities of this role: Assist Guest Services Executives in their daily work and to deal with any problems or guest complaints in a professional and efficient manner. Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody. Print the Trace Report, action all traces and file the completed report at the end of the day. Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken. Block any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning. Communicate closely with Housekeeping at all times about room allocation changes, pending departures, room moves and waiting guests. Communicate closely with Guest Relation about VIP room allocation changes. Follow up on any outstanding departures and to ensure that late check-outs are charged according to policy. Coordinate Room Moves and communicate them to all necessary departments. Handle any pending bills (Pay-Masters) and follow up as necessary. Conducts spot checks on Guest Services Float on weekly basis and reports any discrepancies to Front Office Manager/ Assistant Front Office Manager. Be aware of the departmental budget and assist in maximizing room revenue and controlling departmental expenses. Ensure that all Guest Services Executives have sufficient cash and change in their float. Handle late charge letters in a responsible manner ensuring that the guest’s signature is on the applicable bill and that a receipt and letter is forwarded to the guest. About you: The ideal candidate for this position will have the following experience and qualifications: A minimum of 2 year experience working in a similar role in five star hotel environment. Good knowledge of OPERA front office application is essential. Proficient in MS Office applications Outgoing personality with ability to communicate with guests and colleagues Should have a secondary school certificate or degree Excellent English communication skills Additional language is an added value About the benefits: This position offers a highly competitive salary and package which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, You will be entitled to one return ticket to your home destination, which will be paid in two installments, one per anniversary year, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.