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Female Health Coordinator

THB Homecare LLC-Dubai
Job Description:

DubaiAED4,000 - AED5,000 a monthFemale Data Input Role: The Data Input would be working to provide administrative support to our professional care coordinators in providing services of the highest quality. This is a Full Time Post based in our Dubai offices.Responsibilities may include: Maintain strictest medical confidentiality and adhere to security and document control procedures.Management of all appointment arrangements and the accurate filing of all correspondence including delegation of phone calls and emails.Hold accountability for all clinical correspondence and typing/data input into members electronic care recordEnsuring compilation of clinical dossiers as instructed by the care coordinators for secure transmission and couriering of documents to relevant international care providers. This will also require extensive liaison between the company and care provider consultants, consultant secretaries and administrators in order to ensure seamless high quality services are always provided.Documentation of any issues arising from THB services i.e. complaints and suggestions and escalation to the relevant member of staffYou may be required to carry out other secretarial-type duties as required to cover other employees whilst on leave.Responsible for the collection, recording and retrieval of information.Read source documents, verify the accuracy of the information, prepare reports and manage data storage and retrieval systems.Enter information into databases or software programs (EHR). Administer records of all hard copy for scanning documents. Analyze all hard copies and transfer it to electronic forms to ensure optimal quality.Compile, sort and verify the accuracy of data before it is entered. Manage and organize all incoming data.Compare data with source documents, or re – enter data in verification format to detect errors.Store completed documents or related materials in appropriate locations.Store all documents that has been collected in a safety and secured vault. Monitor case vault closely.Provide information to operation team. Maintain operation records.Maintain logs of activities and completed work.Service DXH Chat-LineEnsure timely resolution of all client/members queries.Follow through with regular reporting structures and any department auditsAdministrative and other duties. (Member’s list update, KPI, Inquiry list for audit etc.)Handling enquiries over the phone and on chatlinesOffering clients products and servicesUpdating client data on electronic health record platform and any other data management protocolsManagement of medical records, both digital and manual formatsMaintenance of client, medical providers and emergency contact databasesImplementation, design and review of SOP’s/Protocols relating to business servicesLiaison and follow-up with external care providers/organizationsProcessing and documenting member correspondenceProvide reminders, follow-ups, tips and helpful relevant information to clientsResearch on treatments, facilities, insurance, and providers, globallyWork closely and delegate to Data TechniciansPerform On-call for Duty Phone out of hours and weekendsManage and escalate member feedback and complaintsRequirements & proficiencies:Female Candidates ONLYPreferably a NurseBilingual (Fluent in English and Arabic)Data input skills including previous experience with healthcare/hospital information systems for computer data input, knowledge of document scanning, emails, computer file attachments, MS Word and PDF formattingKnowledge of medical terminology, electronic medical records and current experience in clinical coding is essential.Experience of working and living in the UAE is a mustValid UAE Driving License and having own car About The Individual The successful candidate will have good interpersonal and communication skills and demonstrate a willingness to support others. They will work well in a team, showing openness and mutual respect with a professional approach to workJob Type: Full-timeSalary: AED4,000.00 to AED5,000.00 /monthLanguage:Arabic (Required)