Digital Solution Specialist - Dynamics 365 - Navaida Solutions and Services DMCC-Jumeirah
JumeirahCommission, PermanentAED6,000 - AED8,000 a monthJob SummaryThe Dynamics 365 Enterprise Digital Solution Specialist (Digital SSP) discovers, owns, and closes opportunities utilizing advanced solution-selling skills to drive digital transformation business outcomes for our customers. The focus for this new role is to lead Dynamics sales coverage in the enterprise customer segment and generate net new D365 customer wins via an optimized orchestration of personal engagement and co-selling with D365 specialist partners and Field Solutions Specialists (Field SSPs).Develop and maintain a territory coverage plan with prioritization of accounts leveraging buying propensity models, current customer solution and technology footprint/landscape, customer pains, competitive landscape, and industry trends.Execute relevant D365 sales plays and leverage all local sales promotions and events to maximize identification of net new business with a focus on securing D365 new customers addsDevelop deep trusted adviser relationships with Business Decision Makers by actively understanding customer business pains, requirements, strategic growth objectives, industry trends and providing business-value-outcome-based solutions which address customer priorities for digital transformationForge tight engagement with Field D365 Solutions Sales Manager and Field SSP team to ensure that team sales activities are aligned with clarity around deal ownership, support required and opportunities for greater synergy to find & close more net new D365 businessChampion pipeline hygiene by maintaining a rolling pipeline, keeping it current and in accurate stages in our CRM system. Leverage marketing, partners and your relationship network to build pipeline and maintain minimum of 3x coverage for future quartersDevelop, drive, manage and lead opportunity execution plans with a diverse pursuit team of experts, SMEs, pre-sales resources and partners geographically dispersed and virtual both internal and external to Microsoft, including our Global Systems Integrator partnersCreate compelling business value outcome backed proposals, negotiate terms and contracts with successful close.Required Experience and Qualifications6+ years’ experience of solution sales with CRM, ERP, or similar business applicationsProven success record around acquisition of net new customersSelling software-as-a-service or cloud-based business applications to enterprise customers.Identifying unique and complex business challenges and solutionsDriving and leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging in sophisticated business case discussions.Carrying and exceeding sales quotas by driving and closing enterprise dealsDemonstrated passion and commitment for customer successJob Types: Full-time, Commission, PermanentSalary: AED6,000.00 to AED8,000.00 /monthExperience:software-as-a-service or cloud-based business applications t: 6 years (Preferred)
SAP, CRM, ERP, or similar business applications: 6 years (Preferred)
Education:Bachelor's (Preferred)
License:UAE Driver's License (Preferred)
Language:English (Preferred)
Country Service Solution Leader - ABB Industrial Automation-Dubai
Dubai -You as a Country Service Solution Leader will be a part of the power grids division which delivers products, systems, service and software solutions as part of its comprehensive power & automation offering for the grid across the power value chain- serving utility, industry, transportation and infrastructure customers. In this role, you will ensure successful implementation of the service sales strategy for assigned area, to profitably achieve qualitative and quantitative targets for life cycle management, service products, and solutions. Analyze service market potential, with full focus on installed base (IB) penetration and ensure customer relationship management. Lead and develop the Service Sales team to exceed the sales targets through high performance in order to ensure high levels of customer satisfaction. Tasks: Your main responsibilities will include: - 1. Service sales strategy: Drive implementation of the classic service strategy as a member of the local management team. Ensure corresponding plans are implemented consistently in the service organization through collaboration with other businesses/hub. Create, plan and implement service sales strategy by increasing the Installed Base (IB) penetration, effectively utilizing ServIS (the approved Service database). Promote value add service product offerings supporting Life Cycle Management (LCM). 2. Volume and profit: Achieve service sales volume by ensuring the team sells the entire service portfolio. Participate in negotiations of major contracts to secure service sales volume. 3. Service sales targets: Drive, implement, report and monitor sales outreach by way of “constant touch” strategy, white spots exploration, margin enhancement, and customer satisfaction. Ensure achievement of service sales targets by providing cost-effective solutions to the customers and initiating improvement plans as needed. 4. New opportunities: Service sales team generates and identifies service sales leads by analyzing the IB potential and targeting new IB opportunities from emerging trends with the service solutions available. Determine account and acquisition plans to support growth. 5. Customer approach: Execute the (global) classic service and delivery sales channel strategy within the local unit. Implements productized service offerings and materials for marketing purposes and invest in classic service sales to increase market penetration. Build sustainable customer relationships to ensure local client growth, satisfaction and retention together with sales. Support sales resources in customer meetings. Drive consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)). Establish long term customer relationships with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products. Ensure customer satisfaction issues are registered and responded by the team. “Constant Touch” strategy as engagement policy and establish player map and communication plans. 6. Sales process: Support the team by participating in sales activities when needed. Responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market. Collaborate with business units and account teams to position different service offerings. Evaluate and share relevant information on installed base data, sales leads, customer’s and competitor’s solutions and marketing trends with the team. 7. Health, safety, and integrity: Monitor client financial status and reports any changes regarding risk to relevant internal partner teams. Identify and manage potential risks relating to contract agreements across customers/channels. Drive health and safety practices in own unit. 8. People leadership and development: Ensure that the area of responsibility is properly organized, staffed, skilled and directed. Guide, motivate and develop direct and indirect subordinates. Improve service availability, provide training and develop capabilities and competencies. Drive sales efficiency by ensuring adequate selling skills for service sales team members in sync with Local Product Group Manager. Coach the team in formulating sales plans, in negotiating and in developing customer segment expertise. Actively demonstrate one ABB approach and guides direct and indirect subordinates. Requirements: You should have a Bachelor’s degree in Engineering degree with more than 12 years of experience in service sales. Good management skills coupled with excellent communication skills, both written and oral is required with fluency in English.
ASSISTANT SERVICE MANAGER - Digital Marketing Agency-Dubai
Dubai -Job Responsibilities: Effectively managing the service staffs to provide high level of Customer Satisfaction. Providing technical and commercial solutions to the escalated customer to ensure customer satisfaction. Evaluating and Motivating Staffs to gain Maximum Productivity. Furnish all types of Service Reports of the Branch on regular basis to focus and improve the Performance. Achieving the set service KPI's (Service Revenue, Gross Profit, Operating Expense, Net Profit, Turnaround time and Reduction of Pending and Repeat Jobs) to be a Professional Service Provider. Managing the Outlet Service Operation under Set Budget to Attain Profitability. Managing of Assets to ensure that resources are well and fully utilized for customer satisfaction. Planning and Supporting Service Manager for Vehicle Management Process and Controlling the Expense to ensure Cost effective Service Operation. Ensuring good business relation with Sales Team, Dealers and key accounts in order to support the Sales Team achieving Management Goals. Follow Warranty and Claim process with Suppliers to increase warranty revenue. Timely follow all Account Receivables to avoid any Overdue in order to have smooth Cash flow. Staff Grooming and to maintain the look and feel of the Service Center to have professional Service Approach.