Service Relationship Management Consultant - -Dubai
Dubai -Job Introduction As a Relationship Manager you will be responsible for delivering customer service to our Private Clients. We count a number of high-profile global customers, and you will be expected to deliver the best customer service to manage customer expectations. You will be managing a specific portfolio of accounts, but have responsibility for servicing a wider group of customers for the region if required by the business. An example of tasks: Processing renewals Pre-authorisation and claims support Day to day enquiries You’ll work closely with your counterparts in the sales departments, as well as the wider Oman Insurance and Bupa Global operations. Main Responsibilities Taking end to end ownership for the resolution of all customer enquiries and contacts. Manage all queries through to resolution Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact Complying with all regulatory and governance requirements including FCA and Treating Customers Fairly Achieving all targets for contact handling, turnaround times and quality Participate in regular 121s and team meetings with your Manager Support new team members Being a role model for the team demonstrating outstanding personal behaviours and performance Being a Customer Service Champion. Contribute to the continuous improvement process by putting forward ideas for improvement and making a contribution to focus groups The Ideal Candidate Experience of managing your own portfolio and face-to-face contact with your customers Previous experience within customer service is required, within a call centre environment preferred. Experience in building a good inter-departmental knowledge. Excellent decision making skills Strong communication and interpersonal skills Experience of working with intermediaries in any industry desirable but not essential Ability to plan and prioritise workload effectively Ability to identify problems and resolve them The job-holder should have experience of working in a highly pressurised office environment To have a good geographical and cultural knowledge and appreciation of differing time zones Advanced work processing skills, including Word, Excel and PowerPoint Qualifications: Bachelors Degree or equivalent as a minimum, medical field preferred 2 – 3 years experience within: insurance, service industry or healthcare industry Middle East work experience, DHA and HAAD experience preferred Bilingual (English/Arabic) About The Company Bupa’s purpose is longer, healthier, happier lives. As a leading global health and care company, we offer health insurance, medical subscription and other health and care funding products; we run care homes, retirement and care villages, primary care, diagnostic and wellness centres, hospitals and dental clinics. We also provide workplace health services, home healthcare, health assessments and long-term condition management services. We have 32M customers globally. With no shareholders, we invest our profits to provide more and better healthcare and fulfil our purpose. We employ 79,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, and the USA. We have grown significantly, particularly through 2013 to 2015, when we accelerated execution of our strategic vision. We are similar in revenue and profit to Marks & Spencer, and larger than Heinz in revenue. Because Bupa does not have shareholders it does not have a listing, but if it did it would be in the FTSE 100. Bupa is not a mutual or a charity but a company limited by guarantee that seeks to maximise its profits in order to fulfil its purpose. With customers in virtually every country in the world and 70% of its revenues now generated outside the UK, Bupa is a truly international organisation. Bupa's Strategic Framework Our strategy has three pillars: Customers, People, Performance. It puts our customers front and centre in the context of today’s digital age. As a service organisation, everything we do for our customers relies on our people and partners, so being a place where people love to work is critical to our success. This, combined with disciplined risk and capital management, is how we will deliver strong and sustainable performance. We are looking for individuals who share in our values and this strategy, and are capable of delivering outstanding results for the business. Bupa Global Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study, live, travel or work abroad. We provide international health insurance, travel insurance and medical assistance to individuals, small businesses and global corporate customers all around the world. Bupa Global has over 2,000 employees and has offices in London and Brighton (UK), Dublin (Ireland), Miami (USA), Copenhagen (Denmark), Hong Kong (Greater China), and Dubai - (UAE), as well as in Egypt, Mexico, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Bupa Global is currently organised around five regional hubs: Bupa Global Africa, India & Middle East; Bupa Global Greater China; Bupa Global Latin America; Bupa Global North America and Bupa Global Europe. Application process: Timescales for reviewing applications will differ between regions, but you will always receive a response to your application. The recruitment process itself will vary per role and region, but you will be updated along the way via phone and email (so please look out for these!). To view what stage of the process your application is currently at, you can also log in and view your dashboard. If you are invited to an interview, a member of the resourcing team will be able to advise you on what to expect. This will vary in region, but will likely include an initial phone or digital interview, followed by one or more of the following depending on the role: Core capability interview; Technical/function specific interview; Online profiling assessment; Presentation, written task, role play; Assessment centre. If your application is successful and you’re invited to join the team, the resourcing team will guide you through your on boarding journey. Should you require any reasonable adjustments to be made or facilities provided to enable you to attend an interview, please do not hesitate to contact us prior to the interview at [email protected], so we can make adjustments accordingly.
General Practitioner – Pediatrics - -Dubai
Dubai -Our Client is one of the top-notch busiest private hospitals in Dubai -, UAE seeking a General Practitioner Experienced in Pediatrics to join their Team. You shall be responsible for the preliminary delivery of optimal patient care to all the patients of your specialty under the consultants in the hospital. He/she should be involved in the continuous quality improvement activities of the department and hospital to achieve goals set by the management. Duties and responsibilities listed below. Conducts the preliminary investigation of the patient under the observation of a senior staff and as permitted by his/her consultant as stated below: History and Physical examination and initials order, and investigation of elective admission of assigned consultant. Carryout essential assessment of cases in ER and wards. Note: in the case of critically ill patients, the specialist should be contacted after initial assessment. Assume the full responsibility for other duties assigned by his/her consultant. Perform Rounds (with the consultants and independently) daily in his/her duty hours, updates progress notes, and follow-up on all pending test results. Responsible for follow-up Consultations from other departments or other members of his/her own department. May be allowed to perform diagnostic or therapeutic invasive procedures for which he/she is specifically privileged according to his/her training, experience and special skills with the approval of a Consultant or coordinator of department. Prepares Discharge summaries as per the hospital standard for patients upon their discharge from hospital. Assist in conducting clinics, if needed, under the supervision of her/his consultant. Issues orders and prescribe medications, in accordance with hospital rules. Communicates and interacts with the patients in order to ensure patient doctor relations. Sensitively discusses information with the patient/family information regarding patient condition and treatment plan Participates in all medical staff teaching programs and academic activities of his/her department and of the hospital. Serves on departmental / hospital committees as requested. Will be responsible to implement all approved policies and procedures, rules. Regulations, policies, protocols and guidelines/clinical pathways that guide and support the provision of services. Working Condition Working Hours: 48 Hours / Week Working Days: 6 Days / Week Shifts: Rotating Shifts Contract Period 3 Years Renewable Probation Period 3 Months Family Contract: Candidate, Wife and 2 Kids Educational/Professional Qualifications Requirements: Professional Qualification: Completion of a Degree of a minimum of five (5) continuous years of education, of which at least four (4) years are devoted to formal Medical education from an institute/college/university listed by the Ministry of Higher Education Affairs in UAE and the World Directory of Medical Schools (applicable to Medical Doctors only) and Completion of all the formal requirements for the degree corresponding to doctor of medicine or equivalent in a medical school and being awarded the Degree of Doctor of Medicine or its equivalent. “MD, MBBS, MBBChB, Etc...” Clinical and Work Experience: Completion of at least one (1) year of supervised structured clinical training (internship) sponsored by a medical school post completion of the undergraduate’s Medical education; and Completion of at least two (2) years of clinical independent experience after internship training in a hospital setup. Professional Experience: not less than 3 years of recent professional experience in a Hospital Pediatrics Units. Professional License: A current license/registration to practice as a Medical Doctor. (General / Medical Practitioner) English Proficiency Test: Required if the graduate’s education was not taught in English. TOEFL – a minimum score of 550; or IELTS – a minimum band of 6.0 or equivalent. Candidates who are exempt from Licensing Exam: Applicants from countries listed below are exempt from completing licensing examination: Austria, Australia, Belgium, Canada, Denmark, Greece, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, United Kingdom and United stated. Applicants (applicable to Medical Doctors only) who have completed any of the approved examinations listed below are exempt from completing the Licensing examination as well: Royal Australian College of General Practitioners (RACGP) examination - Australia; or Temporary Registration Assessment Scheme (TRAS) Parts I, II and III – Ireland; or Professional and Linguistic Assessments Board (PLAB) test Parts I and II – United Kingdom; or Membership of the Royal Colleges examinations Parts I and II – United Kingdom; or United States Medical Licensing Examination (USMLE) Steps 1, 2CK (Clinical Knowledge) and 3*. An alternative to USMLE Step 3 is successful completion of the Medical Licensure Examination-General (MLE-G) – United States; or Medical Council of Canada Evaluating Examination (MCCEE) and Medical Council of Canada Qualifying Examination (MCCQE) Parts II and III. Other Requirements: Bilingual candidate (Excellent in Arabic and English) Age not to exceed 50 years’ old Package Package Salary is 6,811 USD equivalents to 25,000 AED (Induces Basic Salary, Housing and Transportation Allowance) Other Benefits: Air Tickets Once per year for the Employee and Authorized Dependents (Provided) Health Care Insurance for the Employee and Authorized Dependents (Provided) Vacation 30 Days per Year (Provided) Holidays 10 Days per Year (Provided) NB: This Position is subject to periodic review and may be changed at any time in consultation with the employee. Only eligible applicants who have been shortlisted will be contacted for interview and will be kept informed. We receive a large amount of highly qualified and experienced applicants making competition for each advertised position very tough. Not everyone can be selected for a position. If you applied to this position earlier and weren’t contacted by the agency that means your CV is either under review or not shortlisted. Country Dubai - - United Arab Emirates
7,000AED! Female DHA/HAAD Nurse for Home Care! - Cims Medica FZC LLC,-Dubai
Dubai -AED7,000 - AED7,500 a monthFemale DHA/HAAD Nurse for a Home Health Care ServicesFemale DHA/HAAD Nurse Up To 7,000+ AED for a Home Health Care Services in UAEPOSITION: DHA/HAAD home care NurseSALARY: 7,000 AED plus free transportationLOCATION: Dubai - or Abu Dahbi UAEAVAILABILITY: Can join immediately will be prioritizedEMPLOYMENT TYPE: Full-timeCANDIDATE PROFILE: Female, 20-40 years old and belowEDUCATION/EXPERIENCE REQUIRED: Bachelor’s Degree in Nursing is a mustAny relevant certification or training and other academic qualification is an advantageMinimum 2 years of experience in the similar roleWorked in a wellness center/clinic/medical center/hospitalMust have DHA license or eligibility letterJOB DESCRIPTION: Identifies patient care requirements by establishing personal rapport with potential and actual patientsEstablishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and familiesPromotes patient's independence by establishing patient care goals; teaching patient, friends, and family to understand condition, medications, and self-care skills; answering questionsAssures quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standardsResolves patient problems and needs by utilizing multidisciplinary team strategiesMaintains safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnelSKILLS REQUIRED: Clinical Skills, Bedside Manner, Infection Control, Nursing Skills, Physiological Knowledge, Administering Medication, Medical Teamwork, Multi-tasking, Listening, Verbal Communication, Health Promotion and MaintenanceJob Type: Full-timeSalary: AED7,000.00 to AED7,500.00 /monthExperience:Nursing: 2 years (Required)License:Valid DHA or HAAD license or passer (Required)