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Client Service Manager

-Dubai
Job Description:

DubaiAirswift is currently seeking applicants for the role of Client Service Manager, based in our Qatar office. Flexible working hours may be available for the right candidate. Reporting to the Regional Director, you will be responsible for Airswift’s largest account, and will leverage existing service lines and continue to penetrate all possible services lines, to develop net new GP growth. As Client Service Manager, you will also develop trusted advisory relationships with key line managers, stakeholders and executive sponsors. About Us Airswift is an international workforce solutions provider within the energy, process and infrastructure industries. With over 700 employees in 52 offices worldwide, 6,000 contractors and a candidate database of 500,000, our geographical reach and pool of talent available is unmatched in the industry and the level of experience, exposure and expertise that the organisation has is unparalleled. Key Roles, Tasks and Responsibilities Accountability for obtaining client work orders / new authorizations with responsibility to execute compliantly and within agreed commercial acceptability. Drive overall delivery ensuring all SLA’s are met, T&C’s are executed properly and liaise between the client and internal teams to ensure delivery of our services according to clients’ needs. Understanding client’s upcoming strategies and objectives to ensure sales and delivery model remain aligned. Communicating internally with all Functions to ensure accuracy and pricing models are adhered to and monitor consistency / compliance overall. Meets assigned targets for profitable sales volume. Proactively leads a joint company strategic account planning session. Proactively assess, clarifies and validates (VFE) customers’ needs on an ongoing basis. Liaise with service line SMEs and make joint introductions to Client to maximize service offerings. The CSM will ensure Airswift is fully aligned with our Client, building a long-lasting strategic partnership. Focus is on growing the account through new opportunities, market share gain and new service offerings, while achieving excellence in Client satisfaction. The CSM will support the Recruitment Function to maximize fill ratios and Business Development to leverage lead generation. Additional responsibilities to maintain general health of the account will involve working with Finance to monitor margins, ensure debt collection and fulfillment of all commercial terms to prevent GP ‘leakage’. The CSM shall regularly analyse and propose innovative ideas to drive business efficiencies for both AS and the client. The CSM will be responsible for managing a small account service team in the client’s project location (Iraq) with intermittent travel into Iraq as required. Could you be our new Client Service Manager? Do you have demonstrable experience of working in a similar role? Do you have experience working in ATS and CRM systems? Are you able to develop, foster and maintain strong client relationships? Do you pride yourself on your excellent time management skills? Are you a problem solver and an analytical thinker? Are you able to to identify new opportunities and ‘bring-in-business’ Are you willing to travel within region to client locations when required? Can you demonstrate client relationship skills, analyse opportunities, qualify potential service lines and scope? Can you foster teamwork when working cross functionally? Are you sales focused, service orientated person who accepts nothing short of excellence? Do you have Microsoft skills, in particular Word, PowerPoint & Excel? Do you have any client service skills or leadership experience? This is not essential, but would be advantageous! If the answer is "Yes!" then we would love to hear from you today. Once you submit your CV, we will be in touch for an informal chat to discuss the role in further detail and learn more about you. Airswift is an equal opportunities employer.