Sales Officer - JEBEL ALI - -Dubai
Dubai -Sales Officer - Jebel Ali Role Overview The role is primarily a customer facing role servicing Advance and Personal Banking customers. Professionalism, customer focus and a broad understanding of the fundamentals of service and needs based sales planning are critical to the success of the business. The role holder has a responsibility to understand customer needs with a view to upgrade existing customers to appropriate propositions and cross sell RBWM products and services. The job holder is required to identify referrals for financial planning needs and to refer to a specialist as required. The job holder is required to provide an high-quality and holistic service with prompt completion of customer service requests with a focus on deepening the customer relationship essential to drive customer loyalty and increase the wallet share of HSBC. Completing full customer reviews and understanding customer needs whether immediate or future is a key part of this role. The role holder will respond to a combination of ‘walk in’ customers and creating opportunities from centrally created contact lists both being the main sources of their activity. Duties & Responsibilities Understanding and meeting customer needs, maximising the opportunities for HSBC to achieve the RBWM plan/metrics Promoting the Advance and Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximising all available resources. Compliance with the relevant Group standards including GHQ, HBEU and the Regulatory organisation as applied to the implementation of the RBWM strategy in their country Whilst the job holder does not have a direct portfolio of customers they are responsible for generating leads by and making referrals to Wealth and if accredited and over the counter products be accountable for sales of Wealth products Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets Qualifications Experience & Qualifications Proven ability in customer service and building customer relationships Ability to identify customer needs and influence customers to take appropriate action to meet their needs An understanding of HSBC’s Credit Policy and Lending Guidelines A broad knowledge of financial planning and defining customer needs An understanding of the needs of the mass affluent customer segment in general A full understanding of referral processes An understanding of the Premier, Advance and Personal Banking Propositions Excellent customer service skills Strong verbal and written communication skills Customer driven with a strong focus on quality of service Proven ability in making lending decisions in accordance with bank policy and guidelines A clear understanding of how value is created within the Premium segment, both for customers and the bank The jobholder forms an integral part of the branch team. The jobholder is expected to identify opportunities in day to day activities that contribute to the success of colleagues. Attain proposition and product related qualifications Attain appropriate professional and regulatory qualifications as required by market Attain any internal standards as required by Country If dealing with Premier customers, required trainings and accreditation need to be done Retail Banking and Wealth Management (RBWM) serves millions of customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels. For more information visit http://www.hsbc.com/careers/explore-our-business Why HSBC? We put diversity at the heart of our business and we take our responsibility to develop our talent seriously. Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits. What to expect at HSBC The chance to realise your ambitions Globally connected careers A strong emphasis on values Learning and development opportunities An inclusive, meritocratic culture Market-competitive benefits Global Careers Opportunities Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers .
Teacher of Further Mathematics - September 2019 - GEMS Education-Dubai
Dubai -About the Role From September 2019 we are looking to appoint an outstanding Teacher of Further Mathematics to join the College. The successful candidate will work in an exceptional Maths department which is both extremely popular and successful. In 2018 KS4 – 99% achieved A*-C , 94% achieved A*-B, 66% achieved A*/A and 52% A* grades. 41 students entered for Further Maths qualifications, 100% achieving A*-B. KS5 – We had 79 students take AS Maths, the majority of which (89%) achieved A-C grades, most (86%) achieved A-B grades and 71% achieved A grades. 18 students also took AS Further Maths, of which 88% students achieved A grades. In Year 13 we had 71 students take A2 Maths; almost all (96%) achieved A*-C grades, most (80%) achieved A*-B grades, 55% achieved A*/A grades and 15% achieved A* grades. 11 students also took A2 Further Maths and most (64%) achieved A/A* grades, with 27% at A*. The opportunities which Mathematics present for students is central to the philosophy of the school. As a result, this appointment is crucial to the continued development of Jumeirah College. The successful applicant will have the following: A Maths related degree and a certified teaching qualification, with exceptional subject knowledge. Experience teaching Further Mathematics modules is essential. At least 2 years’ experience of the National Curriculum for England. Proven track record of outstanding learning and teaching. Willingness to commit to Extra Curricular activities. about your benefits All positions attract an excellent remuneration package including: Competitive tax free salary, individual fully furnished accommodation, free schooling, private medical insurance, annual airfares to country of residence, and end of Service Gratuity
Service Desk Specalist - Gautam General Trading LLC-Dubai
Dubai -The IT Service Desk Specialist will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals via phone or emails. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Service Desk Specialist must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. KEY RESPONSIBILITIES Serve as the first point of contact for all desktop / laptop / mobile hardware, software, network, telecommunications, outlook and peripheral equipment issues via phone, desktop and remote tools. Troubleshoot and resolve software, hardware, peripheral / mobile device, network connectivity, printing, telephony and corporate application issues, soliciting assistance from Senior Service Desk Specialists. Perform initial configuration and user-specific setup for standard desktop / laptop, IP / mobile phones. Responsible for setting up, support and maintenance of in-house computer systems, servers, firewalls, desktops, laptops, mobile devices and peripherals Communicate the status of problems and resolutions to users and managers. Log issues and resolutions in the ticketing system and follow up with users to ensure problems were fixed properly. Ensure accurate documentation of resolution information in the Help Desk knowledge management database. Provide user support for Microsoft Office products including Outlook, Excel, Word, Access, PowerPoint and Visio. Keep peers and manager informed of trends, significant problems, and unexpected delays. Identify client issues or problems which may require changes to procedures, standards and systems and perform other related duties as requested. Participate in an on-call rotation which requires after hours and weekend coverage. Perform user administration duties like performing backups, patch management, DHCP, active directory administration, hardware inventory, etc. SOFTWARE/HARDWARE KNOWLEDGE – PREFERRED Exchange Mail & Outlook Client. Citrix. Email spam filtering tool. 0365 / Office 2013 and Sharepoint. Mobile Device Management (MDM). Web filtering tools. Sophos or comparable Antivirus / Drive encryption software. Samanage or comparable Service Desk software. Windows Server / Desktop / MAC OSX. Cisco Firewalls / VPN. Laptops, Desktops and Printers iPhones/iPads – IOS 8 or higher SOFTWARE/HARDWARE KNOWLEDGE – ADVANTAGEOUS: Citrix Xen APP. MS Server 2016 / 2012 / 2008 Network monitoring. Snom / Polycom / Asterisk IP Phones / Network Software's & Tools. Security Information and Event Management (SIEM). MS Exchange Administration. PREFERRED MINIMUM QUALIFICATIONS: 4+ years of experience in a professional work environment supporting at least 100 +users in a technical support capacity (i.e. Service Desk, Call Centre, or NOC). Network+ Certifications would be an advantage. University degree or equivalent work experience. Excellent verbal / written communications skills. Excellent Customer Service and Organization Skills. Ability to work in a fast paced work environment. Strong troubleshooting and problem solving skills. Experience working in an environment with sensitive information. Experience supporting remote users. Able to work independently on Projects. Ability to triage issues and either fix or identify accountable party. Extensive knowledge of PC configuration and Windows operating systems is required. Experience with Windows Family of Operating Systems and Microsoft Office products. Experience supporting remote access technologies such as VPN and Citrix preferred. Experience with disk level imaging and backup management. General knowledge of network operating systems, network topologies and protocols Knowledge of telecommunication systems and equipment. Strong Understanding of IT Ticketing Systems Ability to routinely lift up to 60lbs (monitors, PCs and printers).