Learning & Development Manager i/c of Quality - RHO Realestate-Dubai
Dubai -Learning & Development Collaborates with management team to ensure departmental orientation processes are in place and ambassadors receive the appropriate new hire training to successfully perform their job. Ensure HODs use all available on the job training tools for ambassadors; supervise on-going training initiatives, record them and conducts training, when needed. Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for ambassadors and emphasize the importance of guest service in company culture. Ensures attendance by all new hires and participation of the leadership team in training programs. Develop an effective annual Training Plan which meets the needs of ambassadors as outlined in Annual Appraisal and PDP and which assists the hotel achieve its goals and objectives. Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required. With support of Director of T&C, structure and monitor the Hotel’s annual training budget and ensure all training expenses are kept in line with this budget, adjusting planned expenses / actions in line with changing hotel requirements. Identify from Guest Feedback, Voice of Guest, Guest Satisfaction Survey and other sources the potential training needs and actions where required. Publish an annual and quarterly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis. Develop, source and conduct training courses scheduled in the training calendar. Provide an advice service to both managers and ambassadors on training opportunities, career choices, qualifications and other T&C issues. Develop effective links with partnership organizations such as Universities and Colleges, Training Providers, other Training Managers, etc. Maintain accurate and up to date records of all training activities. Ensure all requests for training by ambassadors are responded to in a timely manner and follow up is conducted where appropriate. Monitor the effectiveness of pre- and post-course briefings to ensure maximum benefit from training courses and identify future training needs. Monitor department training and on job training (dept induction, dept trainers, dept processes) and ensure consistency and quality of training. Quality & Guest Experience Create quality awareness and communicates quality requirements, policies and procedures to all. Be a Brand and Quality Ambassador, consistently achieving high performance results, positive and proactively promoting the business values and vision. Promote the achievement of quality and performance improvement throughout the organization. Bringing together the heads of different areas and conducting the group to formulate and agree on comprehensive quality procedures to improve our guest satisfaction results and our online reputation. Schedule and monitor audits of the various areas. These audits will be conducted according to the standards operating procedure of the Sofitel Dubai - Downtown, and LQA standards. Implement programs that allow the continuous improvement of processes. Participate in the Orientation course explaining the operation of the main programs of Quality of the hotel: TrustYou, LQA, and Social Media Reputation. Occasionally participate in the operations briefing, presenting the daily results of TRUSTYOU, all comments published in electronic media, report of incidents and comments in TRIPADVISOR. Generate and share the daily guest satisfaction report, which must be accompanied by all surveys and comments in electronic media generated on the day before the report is sent. Attend randomly to the monthly meetings of the different departments to talk about guest satisfaction and the standards operating procedures. Provide training to new hired leaders regarding our SOPs, P&P and brand sandards. Support training that is completely customized to each department with the aims to improve existing processes and/or guest satisfaction. Be the liaison between LQA and the property, analyzing data and formulating action plans with each department after each audit. Continuously analyze the existing processes and standards of the property, translating them in to service flow, steps of service, and identifying gaps in the customer journey. Enforcing the Language of Luxury that is relevant to each department. Assists in selecting new hires that will support the service culture. Can be involved in the interview process where needed. Analyze and share the top industry trends to ensure that best practices are being engaged. Other tasks as assigned
Receptionist / Admin Assistant - Medrah Information Technology L.L.-Sharjah
SharjahAED2,000 - AED2,500 a monthWe are looking for a Female energetic and enthusiastic candidate who is persuasive and challenging in acquiring potential customers to the institution. Candidate Should be comfortable working with children of all ages. Knowledge in Music is also considered a plus. Visa will be provided if necessary.Job Responsibilities Greet and welcome visitors as soon as they arrive at the officeDirect visitors to the appropriate person and officeAnswer, screen and forward incoming phone callsEnsure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)Provide basic and accurate information in-person and via phone/emailMaintain office security by following safety procedures and controlling accessOrder front office suppliesUpdate calendars and schedule events.Prepare vouchersKeep updated records of office expenses and costsPerform other clerical receptionist duties such as filing, photocopying, etc.RequirementsProven work experience as a Receptionist, Front Office Representative or similar roleProficiency in Microsoft OfficeProfessional attitude and appearanceSolid written and verbal English communication skills and any additional languages Hindi, Malayalam or Arabic is a plusAbility to be resourceful and proactive when issues ariseExcellent organizational skillsMultitasking and time-management skills, with the ability to prioritize tasksCustomer service attitudeHigh school degree; additional certification in Office Management is a plusADD YOUR RECENT PHOTO TO C.V AS WELLJob Type: Full-timeSalary: AED2,000.00 to AED2,500.00 /monthEducation:Bachelor's (Preferred)
Location:Sharjah (Required)Language:Fluent English (Required)
Sales Executive - Urgent Requirement - URBAN SCOPE BUILDING MAINTENANCE L.L.-Dubai
Dubai -AED3,000 - AED4,000 a monthWe are currently hiring an Indian Outdoor Sales Executive, who have minimum 1 year experience in U.A.E.Preferably in the field of building cleaning service and who can search for new client leads.Must haveProfessional communication skillsNegotiation skillsU.A.E valid driving license.Job Type: Full-timeSalary: AED3,000.00 to AED4,000.00 /monthExperience:U.A.E: 1 year (Preferred)
Education:Bachelor's (Required)Location:Dubai - (Preferred)
License:Driver's License (Required)Language:Arabic (Required)English, Malayalam, Hindi (Preferred)