Customer Service - Healthcare Background - Arabic and Englis... - -Dubai
Dubai -The Role Transguard workforce solutions have been engaged by our client to source ARABIC AND ENGLISH speaking Customer Service Executives. Our client is a leading multinational insurance company. As a Customer Service Executive based in Dubai -, this role will be responsible for guiding customer over calls for all their healthcare insurance related queries. We require IMMEDIATELY AVAILABLE candidates who are willing to work in shifts in a call center environment as follows: 8 am – 5 pm / 11 am – 8 pm / 2 pm – 11 pm , 5 days a week. 2 days off in a week may not be consecutive on all weeks. One Friday of the month will be working. Preference will be given to qualified candidates who can demonstrate experience in the following; • Analyzing customer’s complaints and recommend solutions. • Discussing with customers on telephone and providing information on the company’s products and services. • To understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not. • To Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied. • To communicate changes or adjustment in policies to clients. • To Send newsletters, mails, and other forms of correspondences to customers. • To receive reports of claims and communicate reports of investigation to the clients. • To forward all filed claims to the appropriate department for handling and investigation. • To Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected. • To manage and protect the reputation of the company. • To maintain strong relationship with customers. Requirements The ideal candidate must be : • Atleast degree educated in a healthcare field - Paramedic, Nursing or related • If not holding a healthcare related degree, then must hold experience in customer service in any clinic / hospital / healthcare industry • Holding excellent communication skills • Holding a pleasing personality with a customer-service oriented approach. • An ARABIC AND ENGLISH SPEAKER • Must be available immediately About the company Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE. Our Workforce Solutions include: Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff. Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services. Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws. Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.
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