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Waiters/Waitresses (Restaurants & Bars) - Food & Beverage -...

Burj Al Arab - Jumeirah Group-Dubai
Job Description:

DubaiAbout Jumeirah and Burj Al Arab: At Jumeirah,we are committed to encouraging and developing our colleagues in world classenvironments. We value diversity and provide equal opportunities, employingover 14,000 colleagues from over 140 different countries including locations inAsia Pacific, CIS, Central Asia, Western and Eastern Europe, South America,Africa and the Middle East. We want you to do well from the beginning, sowe’ll give you every chance to impress during the recruitment process. Wepromise our colleagues a warm welcome and will help you feel part of ourJumeirah family from day one. You can rely on us to support you as you settleinto your journey with us and make Jumeirah ‘Your Place to Shine’. Burj Al ArabJumeirah is designed to resemble a billowing sail and stands at a height of 321m.It is the world’s most followed hotel on Instagram and has been consistentlyvoted the world's most luxurious hotel. Features include nine restaurants andbars; in suite check-in and check-out; reception desks on every floor;round-the-clock private butlers; use of the hotel’s Rolls-Royce fleet and TheTerrace, a one-of-a-kind restaurant, pool, beach and cabana space. The hotel’s202 luxury suites offer a rain shower, Jacuzzi and stunning news of the ArabianGulf. About the Job: A fantastic opportunity has arisen for a highly talented and experienced Waiter/Waitress to join the Food & Beverage team at Burj Al Arab. The purpose of this role is to provide knowledgeable, friendly, professional and efficient F&B Service to all guests ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards. Maintaining an efficient workflow by adhering to the Sequence of Service and all time frames and standards detailed in relevant SOP's in the F&B Standards Manual. Your main duties will include the following: Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information Meet all reasonable needs and requests of customers within acceptable enterprise time frames Identify and take all opportunities to enhance the quality of service Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Burj Al Arab customer feedback/ complaint procedures Offer assistance to colleagues when required, to ensure designated work goals are met. Demonstrate trust, support and respect towards team members in day-to-day work activities Conduct communication with customers and colleagues in a polite, professional and friendly manner Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards Seek assistance from other team members, supervisors and managers when required Have a working understanding of all Madinat Jumeirah Food and Beverage Restaurant and Bars in order to properly direct and advise guests Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information Meet all reasonable needs and requests of customers within acceptable enterprise time frames Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge) Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and DJ customer feedback/ complaint procedures Offer assistance to colleagues when required, to ensure designated work goals are met. About You: The ideal candidate for this position will have the following experience and qualifications: 2 years' experience in similar role in a food and beverage department. Experience in a 5 star luxury hotel. Excellent English communication skills. Additional languages would be an advantage. Have a good knowledge and understanding of Food and Beverage operations. About the Benefits: This position offers a highly competitive salary and package which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, You will be entitled to one return ticket to your home destination, which will be paid in two installments, one per anniversary year, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.