Customer Service Executive - Keno-Dubai
Dubai -Full-time, PermanentJob SummaryKeno invites applications from Customer Service Executive positions. If you are soft spoken, dedicated, willing to work with a young team and an exciting business concept, then we would like to meet you.No. of openings: 1 or 2Responsibilities: Handle all customer enquiries via phone, email, social mediaCoordinate with Customers and Operations team on Service delivery and satisfactionResolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionPrepare ad-hoc reports by collecting and analyzing customer information and present to managementContribute to team effort by accomplishing targeted resultsManage large amounts of incoming calls and emailsGenerate support tickets and follow up with concerned teamIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesGo the extra mile to engage customersResolve customer complaints via phone, email, mail or social mediaBenefits: Opportunity to be involved in a fast growing company and successful candidates will be rewarded with an employment visa, medical insurance, and other benefitsFULL TIME POSITION / 6 Days a WeekRequired Education, Skills and QualificationsEducation: Minimum Graduation with English MediumExperience: Minimum 3 years experience in customer service or related positionLanguage:Excellent Fluency in English Speaking and Writing (Mandatory)Working proficiency in Arabic (Preferred)
Job Types: Full-time, PermanentExperience:customer service: 3 years (Preferred)
Location:Dubai - (Required)Language:English (Required)Arabic (Preferred)
RECEPTIONIST (FEMALE) - -Dubai
Dubai -Requirements Experience: Minimum 1 year in Healthcare/Clinic & Strong Knowledge in Billing and Insurance Nationality: Filipino/European
OFFICE ADMINISTRATOR - Al Ghazi-Dubai
Dubai -Hiring an Office Administrator for Dubai -. Key Responsibilities: Plan meetings and take detailed minutes. Organize and schedule appointments. Assist in the preparation of regularly scheduled reports with the Secretary. Write and distribute email, correspondence memos, letters, faxes and forms. Preparation of import and export documentation, insurance documentation and customs clearance. Develop and maintain a filing system. Update and maintain office policies and procedures. Maintenance of office accounts, expenses and producing monthly reports. Book travel arrangements. Key Requirements: Degree or Diploma and qualifications in Administration or Secretarial Practice will be a plus. Proven experience in similar position. Strong organizational skills with the ability to multi-task. Excellent time management skills and the ability to prioritize work.