Community Manager - ALAMERA REAL ESTATE-Dubai
Dubai -The company Mace is an international consultancy and construction company that has delivered world class projects since 1990. Today we employ over 6,000 people across five global hubs in Europe, Middle East North Africa and India, North America, Asia Pacific and Sub-Saharan Africa. Mace Macro offers a complete facilities management service for companies anywhere in the world. Operating as a consultancy, managing agent or principal contractor, with a client base that includes global brands in over 30 countries. Four simple values guide our behaviour in our pursuit of a better way; Safety first - going home safe and well, Client focus - deliver on our promise, Create opportunity - for our people to excel, Integrity - always doing the right thing. We aim to attract the best and brightest people, whatever their background, to bring new perspectives to some of the most complex and inspiring projects around the world. The opportunity Be a part of our facilities management business that oversees work for leading organisations across the public and private sectors around the world. Our MENA hub started in 1998 and has successfully operated in a wide range of countries, delivering project and programme management, facilities management and cost consultancy services. The role Community manager Responsible for managing residential owners associations in Dubai -. Community manager will directly report to the ‘Director of Association Management’. Your responsibilities will include: General Directing responsibility for the delivery of owner association or community management services. Ensuring client resolutions are integrated into appropriate records and adopted on sites. Managing of facility management tenders from documentation to execution. Handling contract reviews, negotiation and overall contract management Leading the delivery of our services to exceed the client’s requirements. Managing of in-house and third party teams. Client Management Managing direct relationship with the client, developer and/or board members by telephone, email and/or one on one meetings. Managing annual general assembly and board meetings. Developing monthly reports and ensuring delivery to client by 15th of each month. Ensuring client satisfactory response within agreed response time. Ensuring site admin teams communications with homeowners or tenants is in line with Macro standards for customer service and response times. Preparing reactive quotations summary reports; ensuring accurate bill of quantity or scope of work and favourable payment terms with preferred suppliers. Organising strategic management inputs for community rules enhancement and/or jointly owned property declaration accuracy. Resolving complaints from owners and/or tenants relating to the common areas. Site Management Ensuring sites are maintained in satisfactory condition in line with client expectations and FM providers responsibilities. Ensuring all FM services delivered as per contract, PPM and statutory requirements. Ensuring all documents maintained one site as per filing system and record management. Ensuring operations team handling of cash, cheques and other funds in secure manner on sites. Enforcement of community rules by operations team and FM provider or security staff. Ensuring published notices are free of mistakes and relevant for requirement and duration. Ensuring community offices are kept well organised and welcoming to customers. Ensuring community administrators understand how to assist customers and deal with difficult customers. Reviewing any communication assistance required by managers and/or admins. Handling operational health and safety and environment management. Overseeing implementation of energy conservation projects. Overseeing building insurance coverage policy and claim reimbursements. Financial Providing strategic short term and long term budgeting advice as per community requirements or client direction. Preparing service charge budgeting. Overseeing accounts receivables functions by community administrators. Ensuring service charge collection strategies are adopted. Managing of top service charge defaulters. Overseeing accounts payables for utility and supplier invoices as per agreed processes and authority matrices by operations and finance teams. Handling overall responsibility for ensuring accounting records are maintained effectively and up to date. Overseeing portfolio audits with finance team and appointed auditor. Arranging reserve fund management and strategic guidance. Compliance Ensuring all sites maintain documents and registers as per local regulations, RERA directions and other notices issued from to time. Dealing board resolution management and compliance. Ensuring Mollak company, project and budget compliance. Assisting escrow bank account setup related documentation. Ensuring portfolio are carrying satisfactory third party certifications at all times. Ensuring portfolio is upheld as per ‘Dubai - Civil Defense’ regulations. The requirements Your knowledge, experience and skills need to include: Minimum 3 years’ experience in the industry is essential. Experience of managing and motivating staff is desirable. With engineering or facility management background is an advantage. Good understanding of Law no. 27 of 2007. Good understanding of Mollak requirements. Excellent organisational and communication skills. Good communicator, team player, flexible, and positive “can-do” attitude. Ability to accept change, work flexibly and work under pressure is an advantage. Good numeracy skills and experience of managing budgets. Negotiation skills and commercial acumen is desired. Fluency in written, spoken English and Arabic is desirable. Excellent skills in MS Office, Excel and PowerPoint is essential. Good with Urbanise Strataware software. With driver’s license. Qualification A bachelor’s degree qualification on the field is necessary. A certified in community association institute is an advantage. Licensed association manager by Dubai - Real Estate Institute (DREI). Other DREI certifications. “Mace is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people to excel.”
Telesales Executive - Sales - RIXOS REAL ESTATE BROKER-Dubai
Dubai -Sales & Marketing, Customer Relationship Management involving retaining existing customers and generating new leads. Cross Selling of Insurance products as and when required. Graduates with Good communication skills. Go-getter with excellent attitude and passion for selling Job Requirements Freshers can apply Arabic speaking added advantage Proven experience as telesales representative or other sales/customer service role Proven track record of successfully meeting sales quota preferably over the phone Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems Ability to learn about products and services and describe/explain them to prospects Excellent knowledge of English Excellent communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding negotiation skills with the ability to resolve issues and address complaints
Compliance Executive (MLRO) - Emirati applicants only Insura... - Alba Hospitality Group-Dubai
Dubai -Full-time, Contract, PermanentJob DescriptionJob Responsibilities: To lead in the design/build and implementation of a financial crime (i.e. anti-money laundering, anti-fraud, combating terrorist financing and anti-bribery and corruption) programme to monitor compliance across all relevant parts of the CompanyTo conduct an annual risk assessment relating to financial crime and incorporate conclusions into current policies and requirementsTo make practical and acceptable recommendations where systems and procedures are in need of enhancing to counter the risk of financial crimeTo review and investigate suspicious activity reports and submit reports as a nominated person, where needed, to the UAE Central Bank and inform the UAE Insurance Authority as requiredIn conjunction with the Operations Manager, ensure independent reviews are completed for higher risk transactions and client relationships (at on-boarding and periodic review) in line with policy requirements. To escalate exceptional transactions or relationships to the UAE Central Bank and inform the UAE Insurance Authority as requiredTo ensure the effective operation and monitoring of customer and transaction screening servicesTo undertake investigations into suspected to suspected financial crimeTo co-ordinate the fulfilment of ad hoc Orders received from regulatory or law enforcement agencies in a timely mannerTo ensure that the Company remains up to date with relevant regulatory developmentsTo advise on the development and maintenance of, and signing-off where appropriate, fighting financial crime proceduresTo respond promptly to requests for advice or information from senior management, the external auditors or the regulatory or law enforcement bodiesTo develop and maintain excellent working relationships with internal departmentsTo manage the development and delivery of financial crime training courses to Company management and staff. This to end, to conduct an annual assessment of training needs and a review and update of core training material.KnowledgeMaintain an understanding of the requirements of UAE legislation, regulations and guidance relating to financial crime.To maintain understanding and expertise in AML Regulation and guidance from the UAE Insurance Authority.To maintain understanding of jurisdictional risk relating to financial crime.Essential ExperienceCompliance experience in a financial services business or other similar environment (e.g. law enforcement)A working understanding of:Financial crime regulations and proceduresCompliance planning and monitoringUAE Insurance Authority and Central Bank reporting requirementsCompliance reporting and corporate governance.QualificationsHigh School orHigher Education orPost Graduate qualificationsRelevant professional qualification (or commitment to study)TrainingTraining in AML, CTF, ABC and anti-fraud systems and controlsSpecialist skills/ability/knowledgeAbility to use standard word processing software (e.g. MS Word, Excel and PowerPoint)CommunicationAbility to communicate effectively with senior staff membersAbility to write accurate, clear and concise reports appropriate for target audienceGood English language skills (including English grammar)Personal qualitiesAbility to influence strongly at all levelsProactive approach to work and ability to work independentlyAbility to integrate with colleagues from other areas whilst maintaining a professional distance and ability to police and enforce Company policy and proceduresThe successful candidate will need to be based in the UAE with 1 years’ experience in the insurance industry, be professionally presentable with an excellent work ethic and must be approachable. Attractive benefits package and a negotiable salary are available for this role.Must be in possession of UAE passport and valid Family Book.Job Types: Full-time, Contract, Permanent