Call Center Customer Service Representative - SMS Cleaning Services-Al Qusais
Al QusaisDescription: Vacancy for Customer Service Representative for a Call center Right Candidate: 1. Excellent communication skills with good telephone manners. (English & Arabic essential). 2. Computer knowledge with CRM software experience 3. Manage inbound and outbound calls 4. Fast learner 5. Minimum of 2 years + experience in call center field 6. Ability to handle customer situations in a polite, professional and timely manner Responsibilities Place phone calls to potential leads from an existing database of customersProvide fantastic customer service via phone calls, instant messages, and emailsManage large amounts of outgoing calls, instant messages, and emailsIdentify customer needs, create solutions and ensure a positive experienceHandle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolutionFollow communication procedures, guidelines, and policies BENEFITS: The package as per the experience Salary - AED 2000 to AED 3500 (based on experience in same filed)Free Employment VisaMedical insurance - FREEAir Ticket30 days annual LeaveMonthly incentive (as per the target)
Partner Engagement Senior Solutionist MEA - -Dubai
Dubai -Functional Area: IT - Information Technology Estimated Travel Percentage (%): Up to 25% Relocation Provided: No AIG MEA Limited 1. Job Purpose As the senior solutionist, Partner Engagement, you’ll be a key leader driving AIG’s new way of partnering our ecosystem to co-create. You’ll be running 6-8-week engagements with our most strategic key partners to identify opportunities to co-create with the user in mind, build solutions that address user needs, and ensuring those solutions succeed in the market. The sic week engagements will culminate in a three-day sprint where you’ll use best in class Human Centric Design (HCD) and agile technologies to make magic happen. Throughout the engagement, the joint partner + AIG team will be under your leadership and vision to build something that will succeed in market, in record time. You’ll be involved in early stages of research, ideation and storytelling and collaborate with multi-disciplinary teams through the iteration and implementation process at AIG. A natural collaborator, you’ll lead co-creation engagements, bringing together partners, designers, technologists, product stakeholders and subject matter experts and inspire and lead solutioning discussions. The role would ideally suit someone looking to make a move from a consultancy/ Agency role into an in-house role. 2. Minimum Qulifications/Eduction/Experience/knowledge Qualifications & Education: Bachelors Degree preferably with Design Thinking or Digital Design Experience: 12+ years work experience in a client facing role Training: Responsible to train more junior designers on rapid prototyping and customer journey development. Knowledge: 12+ years of experience in top tier consulting or strategy role, with experience in technology/Insurance working in partner focused functions. 3. Job Accountabilities Design Digital Distribution solutions based on detailed understanding of AIG’s A&H strategic priorities, business requirements and technical capabilities; provides detailed documentation to facilitate both internal alignment and technical direction and guidance. Co-ordinates with Product Management and system architects to determine the solution and functionality that the AIG development team or AIG partners can implement. Designs all customer onboarding and transaction flows including data points and business processes working with Product Management and Partners to understand product gaps and timescales for delivery Drive internal and external proof of concept initiatives. When needed, quickly design and implement a prototype of a system or component with proper architecture, and then hand over to (may lead) a group of developers to finish. Collaborate with Business Owners, IT dept, other product development groups and software vendors to identify and define solutions for complex business requirements. Provides thought leadership on all AIG A&H insurance related matters in order to develop a vision for specific areas of solution with an eye towards applicability across the greater client base. Stays abreast of evolving insurance technologies, innovations and strategic partnerships that may accelerate speed to market; or enhance our existing products and solutions. Initiates solution ideation and execution to drive creation of new solutions with AIG product managers, DM’s, Actuaries’ etc. as well as 3rd party technology providers. Turns ideas into proof of concepts, prototypes, and technical artifacts to highlight innovations or to solicit partner feedback on new product features or functionality Technical Advanced understanding of insurance systems, payment methods and broker acquiring and processing in the MEA region. Detailed knowledge of how insurance policies are issued and flow through the end to end process. Detailed and demonstrated experience in eCommerce, mobile and point of sale technologies. Business acumen on various modes of digital platforms and transaction flows across them. Current knowledge of emerging insurance trends, players and competitive landscape Understanding of Insurance regulation in the MEA region. Negotiation skills with track record of achieving results Strong analytical, quantitative, commercial, project management and interpersonal skills Excellent written, verbal and presentation skills. Ability to synthesize information into key messages appropriate for the audience. Ability to inspire and lead high performing cross-functional teams whom can envision and create innovative solutions that meet the needs of our partners and their clients. Disciplined and tolerant of ambiguity, with a maturity and capability to interact with senior management. Innovation Provide thought leadership in Insurance and related aspects, to develop a vision for specific areas of innovation, identify key partner opportunities for AIG and our clients, and identify potential partners. Build a repeatable and scalable partner engagement strategy, encompassing understanding of their growth strategy and capabilities and communication of the AIG A&H agenda. Strategically addressed the complexity of digital channel experiences. Considers the entire ecosystem that includes people, products, and the places where services are experienced. Human-centered and collaborative delivering business value by designing touch points people love and are useful, usable, effective, efficient, desirable, and differentiated for both the people and businesses they serve. Provides design direction and guidance to design and development teams. Turns project high level goals to concrete design brief to the design team and stakeholders. Design direction for the user experience in the project. Inspire innovative approaches to design, using creative facilitation techniques and taking the lead at meetings, brainstorms etc. Helps confirm creativity, quality and delivery of projects. 4. Communication and Working Relationships Internal Ability to work cross functional in a collaborative mode with agile approach External Ability to work directly with AIG partners at c- level 5. Key Competencies (Select the critical competencies and behaviors that should be demonstrated to achieve fully satisfactory performance) Proven capabilities in solutioning to solve problems Ability to extract company capabilities and build a toolkit for execution. Substantial client facing experience with the ability to translate client the partner needs into meaningful prototypes / solutions and outcomes. Outstanding facilitation skills, ideally with formal training and sprint management experience Strong project/program management skills to successfully manage multiple, concurrent work streams World-class client facing skills and proven ability to engage with C-level executives and drive commercial outcomes. Degree qualified in business and/or design. Post graduate qualifications highly desirable Formal qualifications in Architecture preferred Demonstrated experience leading multiple cross-discipline teams. It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
UAE which is into food trad - Pyrogreen Group-Dubai
Dubai -Warehouse Manager Industry: Food & Packaged Food Career: Management Job Location: Umm Al Quwain Salary: Unspecified Experience: 7 - 10 Years Job Type: Full Time Gender: Any Email: [email protected] Street: Media City City: Dubai - Listed: November 7, 2019 2:59 pm Expires: 29 days, 4 hours Description Warehouse Manager General Location: Umm Al Qaiwain Occupancy: full time Description One of the leading companies in UAE which is into food trading requires an experienced Warehouse Manager for their operations in Dubai -, United Arab Emirates. The ideal candidate should have minimum 8 – 10 years of experience in related field. Responsibilities and Duties Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Complies with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions. Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols. Controls inventory levels by conducting physical counts; reconciling with data storage system. Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. Completes warehouse operational requirements by scheduling and assigning employees; following up on work results. Maintains warehouse staff by recruiting, selecting, orienting, and training employees. Maintains warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Maintain security of the warehouse, loading dock, and surrounding area to prevent theft. Manage the intake of items to be stored in the warehouse. Place stored items in safe, appropriate locations, taking into account temperature, light exposure, size, weight, and available space. Prepare loads to be shipped out and assist in loading trucks with outgoing items. Create a schedule to manage warehouse workers and their time. Adhere to safety codes for both workers and equipment. Hire and fire necessary personnel. Speak with upstream and downstream partners to predict when items will arrive and leave, while managing inventory and space. Requirements Secondary certificate Record of successful distribution and warehouse management Demonstrable ability to lead and manage staff Proficient in standard warehouse software Excellent analytical, problem solving and organisational skills Ability to work independently and handle multiple projects Provisions Salary: to be discussed Employment visa provided Transportation provided Housing provided Medical insurance provided POST YOUR CV: [email protected]