Support Coordinator / Helpdesk - Piks Key Holiday Homes Rental LLC-Dubai
Dubai -Full-time, PermanentAED3,500 - AED4,500 a monthPosition: SUPPORT COORDINATOR / HELPDESK (IT BUSINESS) / DISPATCHERLocation: Oud Mehta, Dubai -Experience Requirements: 2 YearsIndustry / Product Experience: Managed IT Services, Project Management, Team Management, Scheduling,DespatchingSupport Coordinator / HelpdeskYou will assume overall responsibility (and be the lead facilitator) for delivery, management &improvement of IT services to clients based on industry best practices such as ITIL & ISO.You will be responsible for leading the development, implementation, sustainment, and continuousimprovement in IT Service Management (ITSM) processes; as well as establishing, measuring andreporting on Key Performance Indicators (KPIs) related to services, processes, operations, anddelivery.You will be required to build & maintain strong client relationships.1. SERVICE DELIVERY:a. Contribute directly to the strategy, development and quality of IT Service Management and the Company’s service delivery capability. Instil service orientation and ITSM awareness.b. Ensure that client-committed SLA’s and deliverables are being consistently met.c. Ensure that all client-generated as well as monitoring-tool-generated tickets are promptly logged, assigned and followed through till closure.d. Flag recurring service requests for problem management & root cause analysis.e. Introduce efficiencies in services delivery by ensuring a high percentage of First CallResolutions.f. Identify tickets where services were not delivered to a high standard & discuss thesame with management.g. Identify training needs for the service delivery team and initiate a training schedule(tech & soft skills)h. Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements above.i. Develop both short- and long-term service and process goals and maturity levels to be achieved over the specified time period.j. Work within the management structure to provide thought leadership on ITSM and ITIL process development, the current position, roadmap and strategic direction.k. Create daily, weekly, monthly & quarterly reports (internal and client-facing).2. CUSTOMER EXPERIENCE & COMMUNICATION:a. Initiate a two-way communication channel with clients and keep them updated withthe status of their requests.b. Organize & lead periodic client service review meetings covering performance,service improvements, quality & processes.c. Conduct regular client feedback surveys to ensure satisfaction with the quality ofservices delivered.d. Discuss any critical feedback or complaints with management & identify potential solutions.3. CERTIFICATIONS:a. You will be expected to constantly upgrade your skills by means of achieving relevant certifications such as ITIL V3, CMMI, PMP etc.4. PERFORMANCE INDICATORS:a. High client satisfaction ratings.b. All incidents dealt within agreed SLA’s.c. Skills within the service delivery team sufficient to meet business demands.d. Efficiencies in service delivery by technicians.e. Service delivery standards are effectively implemented and maintained.NOTE: This job description is subject to review by management and you may be assigned additionalresponsibilities with changing business dynamics.Job Types: Full-time, PermanentSalary: AED3,500.00 to AED4,500.00 /monthExperience:work: 1 year (Required)total work: 2 years (Required)Education:Bachelor's (Required)License:ITIL Foundation,PMP (Preferred)
Language:English (Required)
Software Developer .NET/C#/MVC/MS.SQL - Quantum Direct Commercial Brokers-Dubai
Dubai -AED3,500 - AED5,000 a monthWinsoft Solutions L.L.C is one of the most dynamic and successful companies in the world, we have global team in over than 33 countries, working collaboratively across the health system to improve care delivery, quality and cost-effectiveness.We are seeking a .NET developer responsible for building .NET applications using Microsoft C# ASP.NET MS SQL Server (Stored Procedures, Triggers, and Views) AJAX, Telerik, MVC, HTML, CSS, JavaScript, and Visual Source Safe.Your primary responsibility will be to design and develop these layers of our applications, and to coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.Microsoft C# ASP.NET MS SQL Server (Stored Procedures, Triggers, and Views) AJAX, Telerik, MVC, HTML, CSS, JavaScript, and Visual Source Safe. IIS Management Ability to organize and manage multiple priorities. Ability to liaise with internal and external customers at all levels. Good knowledge on OOPS Concept. Extensive experience in C# .NET and MVC development with SQL DB Able to adapt or design DB Schema Must have knowledge in HTML, JavaScript, CSS and WEB application Server technology. Self-starter, able to work under own initiative.ResponsibilitiesTranslate application storyboards and use cases into functional applications.Design, build, and maintain efficient, reusable, and reliable codeIntegrate data storage solutions.Ensure the best possible performance, quality, and responsiveness of applications.Identify bottlenecks and bugs, and devise solutions to mitigate and address these issuesAbility to organize and manage multiple priorities.Ability to liaise with internal and external customers at all levels.Help maintain code quality, organization, and automatization.SkillsAble to adapt or design DB Schema.Must have knowledge in HTML, JavaScript, CSS and WEB application Server technology.Good knowledge on OOPS Concept.Extensive experience in C# .NET and MVC development with SQL DB.Self-starter, able to work under own initiative.Strong understanding of object-oriented programmingSkill for writing reusable librariesFamiliar with various design and architectural patternsKnowledge of concurrency patternsFamiliarity with Microsoft SQL ServerExperience with popular web application frameworksKnack for writing clean, readable, and easily maintainable codeUnderstanding of fundamental design principles for building a scalable applicationExperience creating database schemas that represent and support business processesExperience implementing automated testing platforms and unit testsProficient understanding of code versioning tools.Job Type: Full-timeSalary: AED3,500.00 to AED5,000.00 /monthExperience:.net and MVC: 2 years (Preferred)
Software Developer .NET/C#/MVC/MS.SQL - YMTS Technical services L.L.-Dubai
Dubai -AED3,500 - AED5,000 a monthWinsoft Solutions L.L.C is one of the most dynamic and successful companies in the world, we have global team in over than 33 countries, working collaboratively across the health system to improve care delivery, quality and cost-effectiveness.We are seeking a .NET developer responsible for building .NET applications using Microsoft C# ASP.NET MS SQL Server (Stored Procedures, Triggers, and Views) AJAX, Telerik, MVC, HTML, CSS, JavaScript, and Visual Source Safe.Your primary responsibility will be to design and develop these layers of our applications, and to coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.Microsoft C# ASP.NET MS SQL Server (Stored Procedures, Triggers, and Views) AJAX, Telerik, MVC, HTML, CSS, JavaScript, and Visual Source Safe. IIS Management Ability to organize and manage multiple priorities. Ability to liaise with internal and external customers at all levels. Good knowledge on OOPS Concept. Extensive experience in C# .NET and MVC development with SQL DB Able to adapt or design DB Schema Must have knowledge in HTML, JavaScript, CSS and WEB application Server technology. Self-starter, able to work under own initiative.ResponsibilitiesTranslate application storyboards and use cases into functional applications.Design, build, and maintain efficient, reusable, and reliable codeIntegrate data storage solutions.Ensure the best possible performance, quality, and responsiveness of applications.Identify bottlenecks and bugs, and devise solutions to mitigate and address these issuesAbility to organize and manage multiple priorities.Ability to liaise with internal and external customers at all levels.Help maintain code quality, organization, and automatization.SkillsAble to adapt or design DB Schema.Must have knowledge in HTML, JavaScript, CSS and WEB application Server technology.Good knowledge on OOPS Concept.Extensive experience in C# .NET and MVC development with SQL DB.Self-starter, able to work under own initiative.Strong understanding of object-oriented programmingSkill for writing reusable librariesFamiliar with various design and architectural patternsKnowledge of concurrency patternsFamiliarity with Microsoft SQL ServerExperience with popular web application frameworksKnack for writing clean, readable, and easily maintainable codeUnderstanding of fundamental design principles for building a scalable applicationExperience creating database schemas that represent and support business processesExperience implementing automated testing platforms and unit testsProficient understanding of code versioning tools.Job Type: Full-timeSalary: AED3,500.00 to AED5,000.00 /monthExperience:.net and MVC: 2 years (Preferred)