Support Coordinator / Helpdesk - A D Technical Services L.L.-Dubai
Dubai -Full-time, PermanentAED3,500 - AED4,500 a monthPosition: SUPPORT COORDINATOR / HELPDESK (IT BUSINESS) / DISPATCHERLocation: Oud Mehta, Dubai -Experience Requirements: 2 YearsIndustry / Product Experience: Managed IT Services, Project Management, Team Management, Scheduling,DespatchingSupport Coordinator / HelpdeskYou will assume overall responsibility (and be the lead facilitator) for delivery, management &improvement of IT services to clients based on industry best practices such as ITIL & ISO.You will be responsible for leading the development, implementation, sustainment, and continuousimprovement in IT Service Management (ITSM) processes; as well as establishing, measuring andreporting on Key Performance Indicators (KPIs) related to services, processes, operations, anddelivery.You will be required to build & maintain strong client relationships.1. SERVICE DELIVERY:a. Contribute directly to the strategy, development and quality of IT Service Management and the Company’s service delivery capability. Instil service orientation and ITSM awareness.b. Ensure that client-committed SLA’s and deliverables are being consistently met.c. Ensure that all client-generated as well as monitoring-tool-generated tickets are promptly logged, assigned and followed through till closure.d. Flag recurring service requests for problem management & root cause analysis.e. Introduce efficiencies in services delivery by ensuring a high percentage of First CallResolutions.f. Identify tickets where services were not delivered to a high standard & discuss thesame with management.g. Identify training needs for the service delivery team and initiate a training schedule(tech & soft skills)h. Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements above.i. Develop both short- and long-term service and process goals and maturity levels to be achieved over the specified time period.j. Work within the management structure to provide thought leadership on ITSM and ITIL process development, the current position, roadmap and strategic direction.k. Create daily, weekly, monthly & quarterly reports (internal and client-facing).2. CUSTOMER EXPERIENCE & COMMUNICATION:a. Initiate a two-way communication channel with clients and keep them updated withthe status of their requests.b. Organize & lead periodic client service review meetings covering performance,service improvements, quality & processes.c. Conduct regular client feedback surveys to ensure satisfaction with the quality ofservices delivered.d. Discuss any critical feedback or complaints with management & identify potential solutions.3. CERTIFICATIONS:a. You will be expected to constantly upgrade your skills by means of achieving relevant certifications such as ITIL V3, CMMI, PMP etc.4. PERFORMANCE INDICATORS:a. High client satisfaction ratings.b. All incidents dealt within agreed SLA’s.c. Skills within the service delivery team sufficient to meet business demands.d. Efficiencies in service delivery by technicians.e. Service delivery standards are effectively implemented and maintained.NOTE: This job description is subject to review by management and you may be assigned additionalresponsibilities with changing business dynamics.Job Types: Full-time, PermanentSalary: AED3,500.00 to AED4,500.00 /monthExperience:work: 1 year (Required)total work: 2 years (Required)Education:Bachelor's (Required)License:ITIL Foundation,PMP (Preferred)
Language:English (Required)
REQUIRED SENIOR PROFESSIONALS FOR EMPLOYMENT IN BENGHAZI, LI... - LOTUS SPARK-Dubai
Dubai - REQUIRED SENIOR PROFESSIONALS FOR EMPLOYMENT IN BENGHAZI, LIBYA Location: Dubai - Posted: 19 June, 2019 Description REQUIRED SENIOR PROFESSIONALS FOR EMPLOYMENT IN BENGHAZI, LIBYA MECHANICAL DESIGN ENGINEER Experience 7 years Qualification Bachelor Degree Job Description Prepares, studies and reviews all technical, electrical and health specifications (Buildings Infrastructure). Studies specifications of water networks, sewage facilities, fire fighting systems, A/C (central and normal) and elevators. Must have good knowledge in Revit 2019 programme and BIM technology. SENIOR ACCOUNTANT Experience 7 years Qualification Bachelor Degree Prepares Asset, Liability and Capital Account entries by compiling and analyzing account information. Documents financial transactions, prepares balance sheet, profit and loss account. SENIOR COST ACCOUNTANT Experience 7 years Qualification Bachelor Degree Directs activities of product costing, product manufacturing analysis and inventory valuation, prepares actual plan (budget) analysis and various financial analysis. PERSONNEL SUPERVISOR Experience 7 years Qualification Bachelor Degree Oversees a variety of aspects related to employees. Handles employee training, makes sure that employees are performing satisfactorily and their work is of high standard. PERSONNEL CLERK Experience 6 years Qualification Bachelor Degree Provides information on personnel matters, authorized persons and organizations. Prepares management reports on H.R. issues. Performs variety of clerical duties. DOCUMENTS CONTROLLER SUPERVISOR Experience 7 years Qualification Bachelor Degree Leads the processing and distribution of classified and unclassified documents, records and technical manuals. Provide direction to staff while ensuring budget and time. Implement requirements of customers and company to ensure quality assurance and security. DOCUMENTS CONTROLLER GENERAL Experience 7 years Qualification Bachelor Degree Types contracts, archives, files, insuring all team members have access to necessary documentation and reviews technical documents along with the ability to spot errors. DOCUMENTS CONTROLLER ADMINISTRATION Experience 6 years Qualification Bachelor Degree Manages and oversees documents for particular project or for the entire organization. Ensures proper documents are created and signed, that all data is accurate and documents stored and backed up and any retention policies are followed. ARCHITECTURAL DESIGNER Experience 7 years Qualification Bachelor Degree Plans, designs, and oversees the construction. Will be involved in new building designs, extensions, alterations, restoration and conservation. URBAN PLANNER ARCH. DESIGNER Experience 7 years Qualification Bachelor Degree Required to develop plans for the use of land and revitalization of urban zones by recommending locations for schools, hospitals and other structures. ELECTRICAL DESIGN ENGINEER Experience 7 years Qualification Bachelor Degree Uses his knowledge and experience in preparing, reviewing, studying and designing the works of electrical specifications (building & infrastructure), and all electrical networks, also in communications. Has good knowledge in REVIT 2019 programme and BIM technology. ELECTRICAL BUILDING DESIGNER Experience 7 years Qualification Bachelor Degree Applies his knowledge preparing and reviewing technical specifications (electrical), specially for buildings. Uses and applies (ETAP DIALUX Evo) professionally, and building information modeling (BIM) REVIT techniques as well. BUILDING PLANNER Experience 7 years Qualification BSc. Civil Eng Required to develop the most appropriate method and sequence of shut down and turn around activities in connection with project manager in order to ensure the projects are completed timely, safely, and within budget. COSTS ESTIMATORS (INFRA & BUILDING) Experience 7 years Qualification BSc. Civil Eng Collects and analyses data in order to estimate the time, money, material, and labor required for the project. INFRASTRUCTURE DESIGNER FOR ROADS, SEWAGE, STORM WATER NETWORKS Experience 7 years Qualification BSc. Civil Eng Performs engineering design tasks for infrastructure utilities networks and site civil projects from conceptual design. This includes having good knowledge of the entire project life cycle. CONCRETE BUILDINGS STRUCTURE DESIGNER Experience 7 years Qualification BSc. Civil Eng Performs engineering design tasks for concrete building structure and site civil projects from conceptual design. This includes having good working knowledge of the entire project life cycle, develop specifications and prepare final bid document packages. BENEFITS OFFERED TO SUCCESSFUL CANDIDATES: All facilities including air conditioned accommodation, three free meals a day.Duty: 8 hours per day 6 days a weekTwo years renewable contract with paid vacationAir Tickets are provided ARAB NATIONALS FROM IRAQ, SYRIA, EGYPT AND JORDAN PREFERRED. All nationalitie How to Apply? Please send an email to [email protected]
A/C Technician - Positive Property Management Llc-Abu Dhabi
Abu DhabiRequired A/C Technician with knowledge on Central AC, Split AC and chiller. To work in Abu dhabi. Interested applicants may send their cv to hasem04atyahoo.co.inJob Type: Full-timeExperience:technician: 1 year (Preferred)
Location:Abu Dhabi (Preferred)