Maintenance Officer - Male/ Asian Nationality - A D Technical Services L.L.-Dubai
Dubai -Full-time, PermanentAED4,000 - AED4,500 a monthWe are one of the leading Holiday Homes Rental company , which is located in Dubai -.We are looking for Maintenance Officer with below requirements:Key Responsibilities:Handling basic repairs and maintenancePlumbingA/C repair and maintenanceWiringPaintingCarpentry jobsElectrical equipment maintenanceQualifications:1 or 2 years experience in same field would be an advantageSalary :Max AED 4,000 - 4,500 all inclusiveJob Types: Full-time, PermanentSalary: AED4,000.00 to AED4,500.00 /monthExperience:Maintenance Management: 1 year (Preferred)
Support Coordinator / Helpdesk - Energia Technologies-Dubai
Dubai -Full-time, PermanentAED3,500 - AED4,500 a monthPosition: SUPPORT COORDINATOR / HELPDESK (IT BUSINESS) / DISPATCHERLocation: Oud Mehta, Dubai -Experience Requirements: 2 YearsIndustry / Product Experience: Managed IT Services, Project Management, Team Management, Scheduling,DespatchingSupport Coordinator / HelpdeskYou will assume overall responsibility (and be the lead facilitator) for delivery, management &improvement of IT services to clients based on industry best practices such as ITIL & ISO.You will be responsible for leading the development, implementation, sustainment, and continuousimprovement in IT Service Management (ITSM) processes; as well as establishing, measuring andreporting on Key Performance Indicators (KPIs) related to services, processes, operations, anddelivery.You will be required to build & maintain strong client relationships.1. SERVICE DELIVERY:a. Contribute directly to the strategy, development and quality of IT Service Management and the Company’s service delivery capability. Instil service orientation and ITSM awareness.b. Ensure that client-committed SLA’s and deliverables are being consistently met.c. Ensure that all client-generated as well as monitoring-tool-generated tickets are promptly logged, assigned and followed through till closure.d. Flag recurring service requests for problem management & root cause analysis.e. Introduce efficiencies in services delivery by ensuring a high percentage of First CallResolutions.f. Identify tickets where services were not delivered to a high standard & discuss thesame with management.g. Identify training needs for the service delivery team and initiate a training schedule(tech & soft skills)h. Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements above.i. Develop both short- and long-term service and process goals and maturity levels to be achieved over the specified time period.j. Work within the management structure to provide thought leadership on ITSM and ITIL process development, the current position, roadmap and strategic direction.k. Create daily, weekly, monthly & quarterly reports (internal and client-facing).2. CUSTOMER EXPERIENCE & COMMUNICATION:a. Initiate a two-way communication channel with clients and keep them updated withthe status of their requests.b. Organize & lead periodic client service review meetings covering performance,service improvements, quality & processes.c. Conduct regular client feedback surveys to ensure satisfaction with the quality ofservices delivered.d. Discuss any critical feedback or complaints with management & identify potential solutions.3. CERTIFICATIONS:a. You will be expected to constantly upgrade your skills by means of achieving relevant certifications such as ITIL V3, CMMI, PMP etc.4. PERFORMANCE INDICATORS:a. High client satisfaction ratings.b. All incidents dealt within agreed SLA’s.c. Skills within the service delivery team sufficient to meet business demands.d. Efficiencies in service delivery by technicians.e. Service delivery standards are effectively implemented and maintained.NOTE: This job description is subject to review by management and you may be assigned additionalresponsibilities with changing business dynamics.Job Types: Full-time, PermanentSalary: AED3,500.00 to AED4,500.00 /monthExperience:work: 1 year (Required)total work: 2 years (Required)Education:Bachelor's (Required)License:ITIL Foundation,PMP (Preferred)
Language:English (Required)
Head of Product - Talent Urban-Dubai
Dubai -Head of Product Job Opening. Currently we are looking for Head of Product for our company. location Dubai -. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview. Job Duties : Reporting directly to the CEO Lead, manage and mentor a team of product managers and related personnel Use data and stakeholders insights to find opportunities, track results and drive decision making around product and experience Work closely with the technology team to ensure high quality deliverables and timely product releases Strategic approach to product and end results Own the product roadmap and communicate with C-level staff, board members, and other stakeholders Conduct regular research on products and offering from the competition and make sure the right features, product offering. Qualifications and requirements : 10 – 12 years experience in product management or project management in complex/matrix environments 5 years in leading high-performance teams in a fast-paced organisation Start up experience would be beneficial Deep experience owning roadmaps, product strategy and understanding how to rally teams behind and execute upon a thorough long-term plan Familiarity and comfort with data and data science including the ability to use data to analyse and monitor product KPI metrics.