Customer Service Team Leader - Call Centre - M.B building contracting. L. L. -Dubai
Dubai -To lead and manage team a team of 12-15 FTEs and ensure that on a monthly basis the team achieves their business objectives. To ensure relationships are maintained and developed with key partners where necessary. Create and execute business plans to drive sales and growth. Identify target segments and create campaigns. Generate and analyze internal reports for planning and monitoring purposes both for direct reports and portfolio. Maintain competitor edge by being aware of local competition and take forward initiatives based on this information. Work in conjunction with Operational Excellence in terms of ‘Voice of the Customer’ and process improvement initiatives. To provide customers with accurate information as per the company’s guidelines of all products and regions. Employees should ensure that a high level of quality standards are applied to ensure correct information is obtained from the customer for the use of quotations, changes in policies and renewals. Promote the company’s products at all times. Ensure campaign results set out by manager is achieved. Ensure Audit standards are met based on guidelines provided by management. To gather, analyze and monitor call abandon rates and targets set for department. Set individual targets for the team members in conjunction with the manager Provide training for all new staff on the CRM system, products offered and customer service Ensure that subordinates adhere to company service standards Maintain leave and attendance records of the team members Manage the development of staff, by identifying training required and their day to day functions Assist where required with project work Qualifications Min 3 year insurance experience Min 3 year sales experience Team Leader experience preferred but not mandatory About AXA Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers. With a workforce of over 1,000 employees, 44 branches & retail shops region-wide, more than 1 million customers and 2015 gross written premium of over US$ 963 million, AXA is one of the largest international player in the GCC. Present in the region for more than 65 years, AXA in the Gulf offers a wide range of insurance products and services for corporate, SME and individual customers. Our business is to protect people over the long term. We emphasis on designing reliable solutions to meet the needs of our customers, manage risks in a professional way, treat our partners fairly, develop a work environment built on strong values, relationship and trust We also believe that we have a role to play in protecting the environment, supporting the communities in which we operate, and more broadly in helping to create stronger and more sustainable societies. This is part of creating a sustainable, long-term business, and becoming the preferred company for our customers, employees, and other stakeholders. AXA Gulf has been awarded General Insurance Company of the Year for 2nd consecutive year and Health Insurance Company of the Year at the 2015 Middle East Insurance Industry Awards (MIIA), Insurer of the Year and Personal Lines insurer in 2016 at the MENA Insurance Awards and Best Motor Insurance Product by the Banker Middle East in both UAE & KSA. As part of AXA’s corporate responsibility and its commitment to building better understanding about the health risks faced by individuals and the society, the company achieved a new Guinness world record for the most blood cholesterol readings in 8 hours at a single venue. What We Offer We are investing significantly in the Gulf region and we recognise the important role employees have in the success of our business. We offer excellent opportunities for motivated and talented candidates whether at entry level or at c-suite level. We value diversity and we encourage applicants of various backgrounds and nationalities to join our team.
Teaching Assistant - Epsco L.L.-Dubai
Dubai -About the Role You will assist the teacher with a wide range of tasks on a regular basis. Safely assist in the organisation, preparation and delivery of science experiments across the department. Your responsibilities will include but are not limited to assisting with reading related activities, running small group activities inside or outside and preparing the classroom activities and the supporting documents. Assist in prepare Lab experiments and practicals in coordination with line manager. Following safety procedures in the Labs in coordination with other members of the department, with the responsibility to manage the cupboards stock. About You A Science Degree and/or Health and Safety qualification; Preferred 5 GCSEs A-C or equivalent is a requirement. A good communicator with an excellent command of English. Computer-literacy and ability to multi task is an added advantage. About your Benefits Competitive package
BOH Team Open day - F&B-Dubai
Dubai -Open Recruitment at iKcon L.L.C We are calling for the below positions1-Chef De Partie with 9 available vacancies2-Sushi CDP with 3 available vacancies3-Sr. CDP with 5 available vacancies4-Jr. Sous Chef with 4 available vacancies5-Sous Chef with 5 available vacancies6- Sr Sous Chef with 2 available vacancies7-Call Center Agents with 3 available vacancies8-Call center Supervisor with 1 available vacancyVenue: Foodie Brands Catering Services Head office Al Quoz Ind. Area 3, Warehouse 22, near Al Quoz MallTime & Date: Thursday 12 Dec 2019 from 10:30AM to 4:30PMShortlisted candidates will undergo trial test for couple of hours straight after the interview for any clarification in regards to the location please visit our website www.foodiebrands.comJob Type: Full-time