Call Center Quality Analyst - -Dubai
Dubai -Please apply directly on https://afia.ae/quality-analyst/In this position a Quality Analyst is responsible for assessing the customer experience and advisors' productivity and ensuring quality assurance standards set by the company. The role requires auditing, analyzing and reporting to strive for excellence when providing service to the clients.· Aligns quality standards to adhere to current company standards.· Evaluates agent service delivery and product knowledge, and provides associated feedback and suggestions to enhance the customer experience and productivity.· Compiles statistical data with narratives and present findings to the team and stakeholders.· Identifies and analyzes irregularities or trends and uses findings to improve the customer experience and the sales conversion rates.· Manages short-term projects as they relate to the Quality and Process improvement and/or Customer Experience.· Provides assessment and action plan to agent, team, or department and provides reporting with root cause analysis to Manager, on areas of improvement.· Supports introductory and advance soft skills, product and/or technical training sessions.· Manage communication and adherence to company’s policy and procedure changes.Candidates ready to join immediately will be given preference.Job Type: Full-timeExperience:Quality customer service: 3 years (Preferred)
Location:Dubai - (Preferred)
F&B Waiter/Cashier - Dubai Parks and Resorts-Dubai
Dubai -Play your part Purpose: To maintain the outlet/cart in accordance with all the mandatory, statutory and local laws and requirements in the storing, handling and selling of food and beverage items from the outlet and all other related duties. To adhere to the Standard Operating Procedures of the Department and perform duties as per the job description Main Duties: Handling cash, credit card and discount transactions with the assistance of a POS (Point of Sale) register. Verifying a starting bank and completing a daily audit report when balancing the drawer at the end of the shift. Take all food and beverage orders as per Standard Operating Procedures. To be fully knowledgeable of the products sold in the outlets/carts in order to respond to the guests enquiries and maintain guest satisfaction. Greeting guests and suggestively selling menu items in order to increase revenue. Ensuring extraordinary guest service by providing positive interactions with guests in a friendly and courteous manner. Operate all equipment in the outlet/cart in accordance with the Standard Operating Procedure in order to ensure appropriate health and safety and food hygiene standards are maintained; and that the guest receives the highest standards of food quality and service at all times. Maintain the outlet/cart in accordance with all the mandatory, statutory and local laws and requirements in storing, handling and selling of food and beverage items from the outlet in order to be in accordance with the set guidelines of Dubai - Municipality. To know and apply all the aspects of health and safety requirements of the outlet/cart in terms of fire procedure, suppression systems, and exits in order to avoid injury to self and others and know what safety measures to take when the situation arises. Provide general assistance in the preparation of facilities for special functions, themed evenings in order to deliver required services. Communicate effectively with senior management and colleagues in order to provide vital information and enhance a smooth communication process in the outlet/cart. Working at various Food and Beverage locations, including both indoor and outdoor venues. Sell products within the park while roaming when necessary to increase revenue. Attend all scheduled meetings and trainings in order to be aware of all updated policies and trainings. Willingness to cross train as requested Assist other team members in a positive and professional manner Follow all food hygiene procedures as per Standard Operating Procedures Adhere to Company cash handling procedures Follow Company wardrobe and grooming guidelines at all times Adhere to Company policies and procedures with regards to behavior, performance and conduct whilst at work and when using Company accommodation and other provided facilities Replenish condiment stands, straightening chairs and tables, and maintaining a clean, sanitized food service area by picking up litter and following established cleaning procedures. Any other duties as may reasonably be requested by the management team Communication: Internal Communicates effectively and work collaboratively with colleagues at Bollywood Park and Dubai - Parks and Resorts through face to face communication. External Communicates effectively and work collaboratively with various external vendors and clients through face to face communication when requested by the management team. • Deliver exceptional customer service to all external guests visiting Bollywood Park using face to face communication. Are you a Star? Qualifications: Essential High School Certificate. Basic Food Hygiene Certification. Cash handling experience using Point Of Sales Systems. Consistent attendance and punctuality is required. Ability to print and speak English. Experience: Essential One year of experience in a similar role Desirable Cash handling experience of AED dirham and foreign currencies Skills: Essential Fluent in speaking English with ability to apply common sense understanding to carry out simple one or two step instructions. Excellent customer service skills with ability to respond to common inquiries or complaints from guests. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals and ability to perform these operations using units of money and weight measurement, volume and distance. Basic Computer skills The work environment is generally routine with established precedents, practices and procedures. A detailed understanding of the work unit is required. Desirable Good Team Player Ability to speak additional languages Requirements: While performing the duties of this job, the individual is regularly required to stand; talk or hear; handle or feel objects, tools or controls; and reach with hands and arms. The individual is frequently required to walk; and occasionally required to climb or balance; stoop, kneel, crouch or crawl. The individual must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and peripheral vision. Flexible working hours Physically fit and able to work outside in hot climates Must strictly adhere to all HR policies and procedures at all times While performing this job, noise level in the work environment is loud. To perform other duties that management may from time to time reasonably require The Best Part of the Story We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
Sourcing Inspector - SellAnyCar.com-Dubai
Dubai -Job Description This role is a key role in the Inspection team and is the Initial Person to person contact with the Seller. This Position holder should have excellent Customer Service Skills & Vehicle Inspection Skills. This position holder will purchase vehicles with the assistance of the closer and in total compliance with SAC Process & procedure. On Signing the Purchase Agreement with the Seller This position holder will do the required documentation and deliver the vehicle & documents to the Operations team for further processing. To include:Meet & Greet the Seller in an Appropriate Warm & professional manner to create Good First Impression & Build Rapport. Guide the Seller to undergo the Relevant Check-in, Waiting & Deal Area process. Perform the Vehicle Inspection in a Safe, Courteous & Professional Manner. Complete the Inspection Report Accurately within the Stipulated Time as per SAC Quality Standards for Picture & Vehicle Inspection. Identity the Seller’s hot buttons using the standard Open & Close Ended Qualifying Questions & feed the closer with the information. Assist the Closer in Closing the deal by using appropriate Trial Closing, Negotiation, Perceived Value increase & Objection Handling Techniques. Complete the appropriate documentation for the Accepted Offers and forward it along with the vehicle it to the Operation Team & ensure that it is received by them in full. Ensure that all the Prospective Sellers who accept / reject the offer are send-off in a professional & courteous manner to have a positive image of SAC & motivate them to refer other sellers to us. Qualifications Qualified Technician, Engineer UAE Driving License/ Minimum 3-5 years Technical / Customer Service experience, Diploma / Degree qualified Strong Vehicle Inspection skills Strong Customer Experience General Proficiency in using Browsers, Applications & Email General Proficiency in English Additional Information We provide Health Insurance and yearly air ticket to home country once in year Provide opportunities for growth and development