Reservations Agent - LEGOLAND® Hotel - Dubai Parks and Resorts-Dubai
Dubai -Play Your Part The Reservation Agent ensures the smooth and efficient reservation process and provides service excellence to all enquiries over the phone and by email. Main Responsibilities: Work accurately according to reservation procedures, resulting in excellent inventory management, statistics and minimal no shows & denials. Apply the day to day function of the hotel reservations and call centre. Maintain consistent telephone standards incl for cluster services between Parks and Hotel. Be pro-active in ensuring enquiries are attended to promptly and in a professional manner, ensuring optimum conversion. Promote the company vision and values when dealing with both internal & external customers. Build excellent internal and external customer relationships by delivering a professional and dedicated service. Assist with departmental risk assessments and ensure they are carried out, that safe working procedures are in place for all work activities and that all employees are aware of Group Health & Safety policy and their obligations under it. Business Impact / Results: Assist with the optimization of hotel rooms revenue through service excellence. To proactively support in achieving targets set for hotel bedroom sales. Follow the pricing strategies for the hotel to optimise yield opportunities through upsell product and services. Take a responsible approach towards time keeping and attendance within the work place to ensure department runs effectively at all times. Actively support meeting the hotel rooms related KPI targets. Remain approachable and reflect the fun and friendly company culture. Creativity: Execute the up-selling strategy to deliver extra rooms revenue Communication: Communicate well in the with the departments without gap, maximising sales opportunities and minimising denials, no shows with supervision and assistance from the Supervisor and Revenue Manager. Applied Knowledge and Specialist Skills: Reservations & group reservations experience Knowledge of Opera preferred Managing Resources: PCI Compliance and Data protection Correspondence management, filing and reviewing IT systems PM accounts, City Ledger. Complexity and Problem Solving: Managing over-sell of room types without impact to guest experience Resolving overbooked/book out situations including re-housing of guests/groups Rate discrepancies with package bookings, group bookings and negotiated accounts Customer feedback and complaint resolution Health & Safety: Managers/Supervisors are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated. Are You a Star? In order to be qualified for this role you should possess the below criteria: 2 – 4 years of successful experience in a similar position within a comparable hotel/resort. Proven track record of leading teams focused on driving a measurable increase in hotel bookings. The Best Part of The Story We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
CDP /Chef De Partie for Asian cuisine /Continental/Internati... - RMC-Dubai
Dubai -Full-time, PermanentExpert in Cuisines : Asian /Continental or International (Any one) other experience would be advantage .Age : less than 40 years3* ,4* or 5* Hotel’s is a mustSalary Range : OpenFAT : Company Provided (Food, Accomodation, Transportation)Health Insurance : Company ProvidedFlight Ticket : Annual (Company Provided)Annual Leave : 30 days as per lawGood in English communication & Computer generic will be an advantage.Work location : Abu Dhabi, Duabi ,UAEWorking Hours : 09Working Days : 06 Days per weekDay off : Weekly OneExtra Hours : Overtime will be compensated with extra day off.Shifts : RotationalMust be aware of safety and regulations.Job Types: Full-time, PermanentExperience:CDP: 4 years (Required)4* or 5* Hotel: 4 years (Preferred)
Saxophone Teacher - Melodica Music Centre-Dubai
Dubai -About the CompanyMelodica Music and Dance Institute is one of Dubai -’s leading training centres, established and registered under the Knowledge and Human Development Authority (KHDA) specialising in Music and Dance classes for all age groups. Having already experienced significant growth over the last couple of years, Melodica currently operates across six locations in Dubai - with further ambitious expansion plans in the pipeline for 2020.About the RoleWe are currently seeking experienced, energetic and team-oriented Saxophone Teachers to join our growing operations:The successful candidate will undertake the following (included but not limited to):· Ensure the effective teaching of Music to enable students to develop their skills and knowledge, act as a professional role model to students and parents of students and contribute to the development of Melodica.· Plan and prepare lessons (lesson plans) in relation to individual students’ needs and examination syllabus.· Teach music theory, aural skills, sight reading and practical techniques to students. Communicate musical concepts and instructions clearly.· Use a variety of teaching strategies, methods, tools and approaches and tailor to student’s different learning needs, learning styles and preferences.· Demonstrate high standards of teaching thereby impacting on the learning and achievement of students and, as such, be a positive role model to students.· Create and maintain a classroom environment where students are eager to attend lessons and practice. Motivate students and encourage progress.· Build powerful, positive and trust-based relationships with students and parents of students from all backgrounds.· Continuously assess student’s ability and provide feedback on progress to students and parents of students. Be available to discuss concerns and achievements.· Continuously update professional knowledge and expertise, as appropriate, and keep up-to-date with developments in teaching practice and teaching methodology specifically in music.· Contribute to a culture of team work that is conducive to learning and development, friendly, open to critical feedback and sharing of information.· Actively participate in all school events including meetings, parent’s evenings, information days, concerts, recitals, workshops, school productions, school promotional events, competitions, mock examinations, etc.· Actively participate in all internal school events including teachers band, teacher’s orchestra, teacher’s symphony, teacher’s ensemble, teacher’s performance demonstrations, teacher concerts or any other musical event.Our ideal candidate will have the following experience and competencies:· Minimum Bachelor’s degree in music or music education· Minimum two (2) years’ experience in a similar teaching role· Must be able to teach minimum grade five (5) ABRSM Music Theory· Fluent English language ability both spoken and written· Demonstrate excellent musicianship and artistry as a teacher and performer· Demonstrate passion for and experience in teaching young beginners and adults· Flexibility and creativity to adapt to curriculum goals and ability to work collaboratively· Strong interpersonal and communication skills and ability to work effectively in a diverse community· Ability to work during working hours as well as additional hours for planning meetings, professional development, scheduled concerts or examinations· Self-motivated and able to work with minimal supervision· Intermediate I.T. skills including MS Excel, MS Word, MS Outlook and MS PowerPointSalary and Benefit Details· Competitive tax free salary – basic + commission (based on individual performance)· Performance Bonus· Limited Contract with Dubai - residence visa· Annual leave during the summer· Unpaid leave during the winter (at discretion of Management)· Local medical insuranceHow to ApplyIf you meet the above requirements, please apply through this website or send your CV to yourcareer(@)melodica.ae.Only qualified candidates will be contacted by the HR Department for a pre-screening telephone conversation.If you are not contacted by Melodica, your application has unfortunately not been successful.Job Type: Full-time