Bunker Surveyor - Inchcape Shipping Services-Dubai
Dubai -Join our team of over 3000 professionals. A global team, delivering maritime service excellence, through our unique network.Role - Bunker Surveyor (UAE Location)The incumbent shall be responsible to:Conduct cargo, container and out-turn surveys: Coordinate with the office coordinators, client and third parties and ensure timely attendance.Conduct loss adjustments, salvage recovery and cargo value assessment surveys: Coordinate with the office coordinators, client and third parties and ensure timely attendance.Payment follow-up: Follow up with accounts department to ensure files have been effectively closed.Marketing Activity: To conduct sales calls to prospective clients such as insurance companies, shipping firms, cargo import/ exporters, with a view to creating business opportunitiesKnowledge of Port / Shipping operations * Knowledge of customer base and their requirementsExperience of working to pre-defined processes and proceduresIBIA certification is requiredReport WrittingDriving lisence shall be preferable.Kindly share your CV with email subject as "B-Surveyor" to Recruitment.Dubai - at Iss-Shipping.comJob Type: Full-time
Property Handover Executive – Upto AED 6K – Dubai - MAC Group-Dubai
Dubai -Title : Property Handover Executive Location : Dubai - Salary : AED 4-6K Benefits : Employee’s Medical Insurance + Tickets Work-Days : 5 Days Work-Hours : 09:00AM to 06:00PM Interview Type : In-person Interview CVs : [email protected] NOTE: To avoid spamming with irrelevant resumes, we suggest genuinely interested candidates to read through the entire job description to understand and verify the suitability of your profile for this role before applying. If the relevant skills/experiences are not highlighted/included to standout from rest of the profiles then please eloborate it so that we can choose the apt candidates easily. Please ensure that your CV is customized for this particular role by highlighting the most relevant expertise required for this role as managers tend to reject generic profiles that may not look like exact match for this role. This is a “Plug and Play” role to get risk-free quick-results for a family business. Due to our limited time/resources, only shortlisted candidates can be contacted but we would always consider your profile for other suitable roles. Salary depends on candidate’s skills, experience and other attributes. Hiring preference depends on candidates’ expertise and other attributes which are suitable for client’s customer demographics to gain better revenue/customer experience. Our client, a multicultural organization, embraces the culture of workplace diversity and inclusion, without compromising candidates’ performance/qualifications. The client values individuality and offers an inclusive fast-paced process-oriented work environment. Position Purpose: The job holder is responsible for meeting and assisting customers with regards to their queries on their properties. In addition they are responsible for handing over of keys to customers, conducting Home Orientations and co-ordinating for handover of projects. Position Responsibilities/Key Accountabilities: Communication: Handles all complaints and customer queries receives through walk in fax, letters and e-mails and resolves their issues within specified timelines (as per SLA and use of priorities) Conducts necessary research and follows up with other departments on behalf of the customer before coming up with recommendations. Provides clarification to customers with regard to Customer Life Cycle Policies & Procedures. Provides customers with high level of service as per agreed department SLAs and MBOs to achieve defined customer satisfaction level via professional and timely problem resolution, product knowledge and status update, willingness to help, timely call back and quick turn-around time in accordance with defined SLAs. Plans for the Customer Home Orientations for the existing day. Conducts pre-checks for the next day, to ensure that unit is clean and utilities are connected. Contact customers one day prior the Home Orientation to reconfirm the Home Orientation and the documents required for it. Escorts customers to their home based on the Home Orientation schedule prepared by the communication team. Updates customer on the facilities/amenities/retail outlets available in their community. Hands over keys, manuals and other relevant documents to customers after verification of the necessary documents. Handles Land registration & Pre-registration transactions for customers. Administration: Ensures that all correspondences are updated in Oracle. Ensures smooth coordination with other department with regard to the customer queries. Maintains accurate customer history in Oracle via ‘Interactions’ and ‘Service Requests’ and regularly update the relevant milestones in accordance with given SLAs. Monitors and regularly updates the customers on the status of their snags. Provides immediate line manager feedback received from the customers. Meetings: Attends site visits for the upcoming projects in order to be able to respond efficiently to customer queries. Attends weekly staff meetings and proactively raises issues for group discussions and information sharing. Attends identified trainings to develop relevant knowledge and skills. Completes assigned tasks within given deadlines Job Context: The job holder will work closely internally with Senior Executive and as well as externally with homeowners within the context of company policies, standard operating procedures and objectives as approved by Company Management Skills: Excellent organizational and interpersonal skills. Excellent communication skills both written and verbal, Self-starter with initiative to handle all levels of contact Ability to interact tactfully and effectively with customers, occasionally in situations where relationships may be strained. Ability to communicate clearly and precisely (oral and written) Ability to integrate well into teams & work towards achieving team results. Qualification: Doesn’t matter if you have the right skills Experience: Minimum of 2 years’ experience in Administration or Customer Services. This posting is just an outline of the basic responsibilities and requirements for the position, there is more to being a member of the team, so just keep in mind that this is not a comprehensive list of everything the job will entail. Your duties, responsibilities and activities may change as per business requirements. Please refrain from applying if your profile is not exact match for this role. Mail CVs to [email protected] Whilst we will endeavor to contact you following your application, due to the high volume of applications if you have not had notification from us within 24 hours please take your application as not being successful this time, we will keep your details in the database for future opportunities. NB: Please note that, not getting shortlisted for a role is no reflection on your skills or qualifications; it simply means that the hiring manager is giving more priority to many other specific factors other than skills or experience which are relevant to this position based on their current business requirements/customer demographics.* We give interview status but not feedbacks for following reasons: We do not give interview feedback for Idiosyncratic Rater Effect and it’s not feasibe to fix such systematic errors behind it. Feedback is interviewer’s truth, not candidate’s It’s a time consuming procedule to structure a legally apt constructive feedback and to deliver it . Accepting critical feedback is a rare skill Please note that candidates are NOT selected merely based on skills/experience . We urge majority of the Hiring Managers who work with us to use Talent Analytics that check various factors based on their previous hires, including Nature of the job, Suitability to team/company culture, Possible duration a candidate sticks with the company, Nature of client-pool, Work locations/timings, Market Knowledge and many other factors that add value to business/customers. The hiring decisions are taken to run the business at low-risk in steady, optimized, efficient manner.
Analyst, Travel Security - GardaWorld-Dubai
Dubai -Position/Employment type: Analyst, Travel Security / Permanent / Full Time / Shift patterns over Organization/Reporting line: GardaWorld Security Services, Travel Security and Information Services /Reports to Head of Intelligence and Analysis – Travel Security Place of work/Travel: Singapore / may be required to travel internationally to other hub offices. Contact and Cooperation: Internally: Information &Travel Security: Immediate team and management, Special Risks team, Corporate functions; Commercial Services Team, Operations Support Team, Regional Directors Externally: Clients, information sources, NGOs, third party providers Job Outline: Overview: The Analyst will support Travel Security Information Services department in providing primarily risk analysis and secondly travel security alerts to support the company’s Information & Travel Security services and its clients with their activities across core geographies. Key Responsibilities: Proactively monitor global developments/events in support of GardaWorld 24/7 travel support services including when required and directed the production of daily alerts, client outreach and operational support; Maintain editorial integrity of all products to include content/language review, translation; Maintain relationships and contact with high level sources to enhance analysis provided by traditional open-sources; Provide high level and bespoke advice on geopolitical events in support of GardaWorld and its clients including regular written briefings/reports as required; Support GardaWorld business development initiatives through regular and bespoke reporting; Be responsible primarily for the output of analysis and if / when required of alerts and whilst ‘shift manager’ on weekends of holidays, as per rota. Competencies: Analysing and interpreting; analyses information by understanding components, patterns and relationships, see gaps in information and probes for more information. Writing and reporting; structures information to meet the needs and understanding of clients, writes clearly, correctly and convincingly. Avoids jargon and complicated language. Interacting and relationships; communicates effectively with team members and clients, relates well to others with confidence and empathy, builds trusts and responds quickly to needs of others and feedback, remains clam and resourceful during difficult and emotive situations. Principles and values; upholds ethics, applies discretion, demonstrates integrity and accountability, flexibility and motivation to work shift patterns and maintain quality delivery Development: maintains a high level of industry knowledge and awareness of geopolitical and security issues. Able to apply a global perspective to information and incidences and access sources that extend knowledge and analysis beyond traditional open sources. Accountability: The Analyst, Information & Travel Security is accountable to the Head of Intelligence and Analysis – Travel Security and will be monitored and managed through the company performance management review cycle and regular monitoring of performance against KPIs throughout the year Core accountabilities are: Delivery client reports and intelligence products Execution of defined administrative tasks Participation in company performance management cycle Relevant internships or related work experience in the security, insurance or international affairs sector. Experience analyzing geopolitical events Native English speaker Native French capabilities a definite plus Any other language a plus