Customer Success Manager - Inspire Selection-Dubai
Dubai -The Role Anticipated salary range for this position is 12,000 - 16,000 Arab Emirates Dirham (AED) per month. Final amount will be determined by experience and skill. Job Summary Industry: Computer & Network Security, Information Technology & Services Employment Type: Full-time Job Functions: Customer Service Consulting General Business Seniority Level: Associate Required Experience • 2+ years working at a SaaS and/or software company in customer success, relationship, account management or similar role • Account management of large enterprise and/or strategic accounts • 5+ years working in customer-facing roles • Highly Preferred Experience Working with CSM platforms i.e. Salesforce & ticketing systems like ServiceNow, Information technology, cybersecurity, compliance, risk management, and/or education Person must be able to able work the following business hours: • Monday - Friday, with exceptions for Sundays for arranged support of key Middle Eastern Customers • Working Times: 6am-2pm GMT which is 10am to 6pm Gulf Standard Time Customer Relationship Manager that owns the customer journey for highest revenue and strategic accounts. The main focus of this role is on executing a high-touch client engagement that drives value-oriented touchpoints that leads to adoption, retention, and high customer satisfaction. Skills Required • Customer Satisfaction • Cherwell Service Management (CSM) • Written Communication • Information Technology • Software as a Service (SaaS) • Help Desk Support • CSM • Customer Engagement • Customer Success • Presentation Skills Responsibilities • Execute on Major Account Customer Lifecycle • Partnership with Account Executives on secondary renewal support, pre-sales activities, and overall account updates • Support all client engagement activities for value-driven touchpoints • Work with clients to establish goals and execution plans to ensure program success • Provide guidance, training, and recommendations to clients to help them achieve their security awareness programs goals • Analyze client performance trends to provide opportunities for improvement and track any known or reoccurring issues • Provide high-touch customer service to achieve top satisfaction scores • Host interactive platform and/or product training session for clients • Work to identify and/or develop upsell opportunities • Advocate customer needs/issues across key areas • Coordinator of Help Desk support and/or technical issue escalations • Provide guidance and feedback on best practices, tips, opportunities, and/or success stories for customer lifecycle management • Participate in product-related activities to serve as the voice of the customer • Support case studies, customer quotes, and/or client reference needs Requirements Required Knowledge, Skills, and/or Abilities • Excellent oral/written communication and interpersonal skills • Demonstrated ability to work well in a fast-paced, team-oriented environment and thrive on challenges • Demonstrated ability to be highly self-motivated, prioritize multiple tasks in a proactive manner, meet deadlines, and display attention to detail • Demonstrated ability to understand customer needs, provide quality service, persuasively present ideas, and commit to customer satisfaction • Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with a diverse group of people • Detailed oriented • Articulate and professional presentation skills • Aptitude for continuous learning and new skill development • Proficient with web-based collaborative tools such as Dropbox, Smartsheet, Salesforce, and ticketing systems. • Proficient with all Microsoft Office Programs • Some travel will be required for training, team meetings, and/or events Required Education • Bachelor’s degree in business, communications, education, technology, or other related field or comparable work experience • Background in cybersecurity and/or risk management is highly preferred • As part of onboarding, this role will be required to take the MGT433 course and get associated SSAP credentials through GIAC. About the company Inspire Selection is headquartered in Dubai - and recruits across the Middle East region. We employ highly knowledgeable, professional consultants who are experts in connecting the right people with the right opportunities. Our reputation has been built upon our honesty, integrity and our ability to source candidates of the highest calibre right across our specialist sectors. As a result, we are recruitment partners to a wide spectrum of organisations - from leading blue chip companies to smaller, local businesses. Sectors we cover include HR, Administration, Finance & Accounting, Insurance, Legal, Sales & Marketing, IT, Oil/Gas/Energy, Engineering, Procurement, Manufacturing, Logistics & Supply Chain.
Senior Associate - Experience Design - Publicis Sapient-Dubai
Dubai -Full-time, PermanentSenior Associate – Experience Design at Publicis Sapient are responsible for the navigation, organization, interaction design, and business/user process engineering for leading-edge Web solutions, software, mobile and other interactive devices. This involves application of user-centered design methods to translate user needs, business objectives, and technology capabilities into world-class user experiences for leading companies and the public sector. You must have strong communication skills for exercises as workshops, presentations and work demos, as this is a client facing role. Type of person Doer - Ability to successfully define and deliver projects end to end, working through obstacles on your own or within a team, leading where needed but hands on is a must along the way. Can operate from strategic to tactical level. Analyst - Ability to own customer analysis starting with developing hypothesis and draw actionable insights from data. Problem Solver - Ability to utilize exceptional problem-solving skills to work through difficult challenges, taking something complicated, working with the business, technology available, team and making it simple to understand is a must. Influencer - Ability to overcome resistance, influence and gain support of internal teams and the client with facts and persuasion. Inspirational – Ability to inspire the people you through your actions and work, positive reinforcement is proven to get the best out of people. Collaborative – Ability to be open, honest and at times vulnerable this produces the best teams and in turn the best work… We work in a collaborative environment where we welcome others input without taking offense. Your Impact: Evaluate existing sites for persuasiveness, emotional design, and conversion; assess properties for usefulness, usability, layout, content, and branded experience. Prepare, conduct, and analyze behavioral research events, including stakeholder interviews, to understand key success factors for projects Lead interactive design/user testing, identify & document patterns from the user research Provide recommendations to the client/internal team based on research findings Integrate and lead development of personas/segmentations based on research findings Create strategies for persuasive design and present concepts to clients and internal stakeholders Develop Navigation Model, Primary and Secondary Navigation structure Develop Sitemap with all levels as required Analyze task flows, task decompositions and create optimal Task Flow Develop frameworks describing key aspects of proposed experience and how it reconciles business/user needs Create prototypes using tools such as InDesign, Sketch, InVision, Principle and Axure Your Skills & Experience: Degree level in design, human-computer interaction (HCI), or equivalent experience 5+ years of experience as a UX designer, information architect, or similar Experience creating services and applications on all devices Familiarity with technical aspects of UX across all devices Proficiency in UX design and prototyping tools Portfolio of work demonstrating breadth and depth of UX design. This should also include approach and process Excellent communication, interpersonal, and analytical skills including the ability to present design concepts clearly and persuasively to colleagues, partners, stakeholders and especially to senior executives. Relentless desire for innovation, balanced with business needs and customer expectations Set Yourself Apart With: Experience with digital media, ecommerce, search, social, and other major application types and their UX patterns Fluency in best practices for web-based information architecture and design, as well as strong knowledge of usability principles and techniques Visual design expertise demonstrated through mock-ups and style guides Experience working in a collaborative team and working directly with developers for implementation of designs Benefits of Working Here: 22 days paid holiday Complimentary gym access Free medical insurance and supplemented medical insurance cover for family Complimentary return flight to your home country (if outside Dubai -) Career Level: P.S Associate & Sr. Associates
Medical Receptionist - Talent Urban-Dubai
Dubai -Medical Receptionist Job Opening. Currently we are looking for Medical Receptionist for our company. Location Dubai -. Interested Candidates Can submit their Application. Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview. Job Duties : • Collect information from patients, including insurance information, money for copays and contact information to put into company’s software system • Answer the telephone and redirect calls to the appropriate staff member, and respond to voicemails in a timely manner • Maintain office inventory, ensuring there are always efficient levels of medical supplies and other office equipment • Assist doctors with responding to correspondence, including email and physical letters • Prepare exam rooms after they have been used to ensure they are sanitary for the next patient • Maintain medical record database to ensure patient information is kept up to date, and provide patient information to other doctor offices when a patient decides to switch providers. Qualifications and requirements : • Minimum Qualification High school/diploma • Previous experience answering phones • Able to maintain the confidentiality of private information • Basic knowledge of standard medical terminology • Pursuing a degree related to the medical field • Proficient computer skills.