Reservations Agent - -Dubai
Dubai -The Role Play Your Part The Reservation Agent ensures the smooth and efficient reservation process and provides service excellence to all enquiries over the phone and by email. Main Responsibilities: - Work accurately according to reservation procedures, resulting in excellent inventory management, statistics and minimal no shows & denials. - Apply the day to day function of the hotel reservations and call centre. - Maintain consistent telephone standards incl for cluster services between Parks and Hotel. - Be pro-active in ensuring enquiries are attended to promptly and in a professional manner, ensuring optimum conversion. - Promote the company vision and values when dealing with both internal & external customers. - Build excellent internal and external customer relationships by delivering a professional and dedicated service. - Assist with departmental risk assessments and ensure they are carried out, that safe working procedures are in place for all work activities and that all employees are aware of Group Health & Safety policy and their obligations under it. Business Impact / Results: - Assist with the optimization of hotel rooms revenue through service excellence. - To proactively support in achieving targets set for hotel bedroom sales. - Follow the pricing strategies for the hotel to optimise yield opportunities through upsell product and services. - Take a responsible approach towards time keeping and attendance within the work place to ensure department runs effectively at all times. - Actively support meeting the hotel rooms related KPI targets. - Remain approachable and reflect the fun and friendly company culture. Creativity: - Execute the up-selling strategy to deliver extra rooms revenue Communication: - Communicate well in the with the departments without gap, maximising sales opportunities and minimising denials, no shows with supervision and assistance from the Supervisor and Revenue Manager. Applied Knowledge and Specialist Skills: - Reservations & group reservations experience - Knowledge of Opera preferred Managing Resources: - PCI Compliance and Data protection - Correspondence management, filing and reviewing - IT systems - PM accounts, City Ledger. Complexity and Problem Solving: - Managing over-sell of room types without impact to guest experience - Resolving overbooked/book out situations including re-housing of guests/groups - Rate discrepancies with package bookings, group bookings and negotiated accounts - Customer feedback and complaint resolution Health & Safety : - Managers/Supervisors are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. - They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. - Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated. Requirements Are You a Star? In order to be qualified for this role you should possess the below criteria: - 2 - 4 years of successful experience in a similar position within a comparable hotel/resort. - Proven track record of leading teams focused on driving a measurable increase in hotel bookings. The Best Part of The Story We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company. About the company Dubai - Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai - Parks and Resorts articulates the Dubai - leaderships vision of positioning the emirate as a compelling global tourist destination. The first phase of Dubai - Parks and Resorts will comprise three theme parks: motiongate Dubai -, Bollywood Parks Dubai -, and LEGOLAND Dubai -. The development will also feature Riverland - a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014
Sales Manager (Developer) Upto AED 18K – Dubai - MAC Group-Dubai
Dubai -Title : Sales Manager Location : Dubai - Salary : Depends on individuals (Upto AED 18K) Benefits : Employee’s Medical Insurance + Tickets Work-Days : 5 Days Work-Hours : 09:00AM to 06:00PM Interview Type : In-person Interview CVs : [email protected] NOTE: To avoid spamming with irrelevant resumes, we suggest genuinely interested candidates to read through the entire job description to understand and verify the suitability of your profile for this role before applying. If the relevant skills/experiences are not highlighted/included to standout from rest of the profiles then please elaborate it so that we can choose the apt candidates easily. Please ensure that your CV is customized for this particular role by highlighting the most relevant expertise required for this role as managers tend to reject generic profiles that may not look like exact match for this role. This is a “Plug and Play” role to get risk-free quick-results for a family business. Due to our limited time/resources, only shortlisted candidates can be contacted but we would always consider your profile for other suitable roles. Salary depends on candidate’s skills, experience and other attributes. Hiring preference depends on candidates’ expertise and other attributes which are suitable for client’s customer demographics to gain better revenue/customer experience. Our client, a multicultural organization, embraces the culture of workplace diversity and inclusion, without compromising candidates’ performance/qualifications. The client values individuality and offers an inclusive fast-paced process-oriented work environment. Position Requirements Minimum three years of U.A.E sales experience in selling properties to Ultra/High-Net-Worth individuals. Must have great personality and excellent track record in selling U.A.E based properties. Must have the capability to manage a team of two to four experienced property consultants. Candidates who can join immediately are preferred though we will consider other candidates as well. This posting is just an outline of the basic responsibilities and requirements for the position, there is more to being a member of the team, so just keep in mind that this is not a comprehensive list of everything the job will entail. Your duties, responsibilities and activities may change as per business requirements. Please refrain from applying if your profile is not exact match for this role. Mail CVs to [email protected] Whilst we will endeavor to contact you following your application, due to the high volume of applications if you have not had notification from us within 24 hours please take your application as not being successful this time, we will keep your details in the database for future opportunities. NB: Please note that, not getting shortlisted for a role is no reflection on your skills or qualifications; it simply means that the hiring manager is giving more priority to many other specific factors other than skills or experience which are relevant to this position based on their current business requirements/customer demographics.* We give interview status but not feedbacks for following reasons: We do not give interview feedback for Idiosyncratic Rater Effect and it’s not feasibe to fix such systematic errors behind it. Feedback is interviewer’s truth, not candidate’s It’s a time consuming procedule to structure a legally apt constructive feedback and to deliver it . Accepting critical feedback is a rare skill Please note that candidates are NOT selected merely based on skills/experience . We urge majority of the Hiring Managers who work with us to use Talent Analytics that check various factors based on their previous hires, including Nature of the job, Suitability to team/company culture, Possible duration a candidate sticks with the company, Nature of client-pool, Work locations/timings, Market Knowledge and many other factors that add value to business/customers. The hiring decisions are taken to run the business at low-risk in steady, optimized, efficient manner.
Walk IN for CUSTOMER SERVICE / TELESALES (MOTOR INSURANCE EX... - -Dubai
Dubai -Walk In Interview for MOTOR INSURANCE CUSTOMER SERVICE/ TELESALES EXECUTIVE for our reputed client in U.A.E on 15th Feb 2020 between 10.30 Am To 1 PmPosition: Motor Insurance Customer Service Representative/TelesalesExperience: 3 to 4 years of Experience in Insurance Broker CompanyEducation: Bachelor DegreeUAE Driving License not a must but will be advantageSalary Package : Negotiable + IncentivesGender: MaleNationality: Any NationalityOpen to all VisaSummary Job DescriptionSell motor vehicle insurance to potential clients, response to directly to customer inquiries by call or email. Generate leads.Must have good communication skills & convincing powerOnly with Motor Insurance experience can WALK IN the interview with update CVINTERVIEW VENUE: 109, AL SHAFAR INVESTMENT BUILDING, SHEIKH ZAYED ROAD. DUABI.(NEAR NOOR BANK METRO STATION)Job Type: Full-timeExperience:TELESALES/ CUSTOMER SERVICE IN MOTOR INSURANCE: 3 years (Preferred)
Location:Dubai - (Preferred)