Spare Parts Manager FUSO, Regional Centre Africa - Daimler Commercial Vehicles MENA FZE-Dubai
Dubai -Aufgaben Reporting to Head of Sales & Customer Service – FUSO Regional Centre Africa Main Objectives Development, Coordination and Steering of all General Distributors and their dealer body in order to ensure Customer Service excellence to end users in the markets, sustained parts sales growth and target achievement for the Central African region Steering and development of optimal planning and reporting tools according to Daimler Headquarter requirements Ensuring Compliance and Business Ethics according to Laws and Daimler rules and regulations General Distributors Central Africa: Co-ordination of Customer Services spare parts sales processes and positioning per market within regional coverage Definition of sales targets (quantitative and qualitative) and controlling of target achievement – safeguarding net revenue targets with clear roadmaps implementation Co-ordination of all Parts sales activities within Daimler Africa Co-ordination of Network development issues with Daimler Network Development team in Regional Centre Africa Regular visits to regional markets for market performance review, new opportunities exploration and improvement Coaching and qualification of Customer Support Staff - support and direction in day-to-day business Analyzing data to monitor performance and plan improvement and demand for the Central Africa markets Ensure accurate billing to clients based on pricing established with the clients while ensuring accurate costs Maintain & analyzes database and report current competitive situations to facilitate sales strategies, study customer ordering behavior to gain further insight into end customer penetration of parts Provides analyses regarding data trends, history, and forecasts Ensure daily prices and discounts are implemented in a timely and accurate manner Co-ordinate with logistics management teams to clear the Back orders Implementation of market incentive programs (regional campaigns, revised pricing strategies and specific market campaigns) Manage the activities of the Customer Support specialists that interact daily with the GD working level employees to further enhance the sales process end to end Regular business review with General Distributors for improvement and resolution of open issues Headquarters Tokyo/Chennai: Support operational planning per year based on market for quantitative and qualitative aspects Preparation for Management Business reviews, Monthly parts sales planning and reporting by volume and pricing targets Reporting on the incentive programs put in place to ensure parts penetration Co-ordination with Treasury department to ensure on time payments (e.g. by L/C, etc.) Coordination of logistics with relevant departments in India and Japan Co-ordinated customer approaches in fleet business and fleet support programs Market analysis including fleet deals and lost sale Daimler Middle East Regional Office and Coordination Office: Understanding of marketplace and customer requirements w.r.t Spare parts; co-ordination of Parts/vehicle specifications per market Co-ordination with the Customer Service department in regards to customer satisfaction and General Distributor performance Make the best use of Coordination Office for day to day communication with General distributors Understand challenges and resolve proactively Compliance and Integrity: Ensure a sustainable Environment of Compliance and Integrity in area of responsibility Determine applicability, Initiate & Coordinate compliance approvals Conduct regular CAS Checks for all known customers, business delegations and participants Safeguard compliance measures implemented Personal development: Regular product information updates Execute delegated authority for Manager / team member when required Regular training and updates on compliance issues Personal development trainings in regards to management qualifications Regular training on sales tools and internal processes Qualifikationen Knowledge/Skill/Experience Extensive knowledge of Automotive, Commercial Vehicle and Parts Industry Wholesale and/or Retail sales experience in the commercial vehicle parts business of min. 5-8 years Good negotiating and communication skills Customer focused and familiar in working with partners (internal and external), Market development, financial analysis, planning, etc. Leadership experience preferable Engineering background / thorough technical understanding of commercial vehicles Cultural knowledge of the Middle East / African region English as a must. Japanese and/or French preferable SAP and D2S interface experience Qualification Graduate Degree in Engineering/Business Management or equivalent qualification Start date 1st July 2019
IT Technical Analyst - JobSinary-Dubai
Dubai -IT Technical Analyst Job Opening. Currently we are looking for IT Technical Analyst for our company. location Dubai -. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview. Job Duties and Responsibilities : • Develop and Enhance Core Banking Permanent Reports Queries and executables . • Develop and Enhance Core Banking Ad Hoc Reports. • Develop and Enhance In-house Databases Reports. • Fulfill Regulatory requirements in regards of Reports and extracts . • Query optimization, Procedures, Applications, Processes and Documentation. • Develop and maintain data export, as well as, transformation and load processes for the Environment. • Writing database documentation, including data standards, procedures and definitions for the data dictionary . • Work closely with IT Database Administrators, Business application Group members to Achieve task effectively . • Manages Establishing and maintaining database designs. Job Requirements and Qualifications : • MS-SQL is a must • Oracle PL/SQL is a must • Crystal reports experience is a must • .Net Framework is an advantage • A University degree in Computer Science Engineering and/or equivalent experience. • Minimum 3 years of experience in IT systems implementation and support. • Experience with banking industry systems is desirable, but not mandatory. • Must be confident, eager and willing to take on new challenges. Must be cooperative with good interpersonal, negotiation and conflict resolution skills. • Good written and oral communication skills. • Must be detail oriented and capable for multi tasks.
Manager / e-Commerce Solutions - -Dubai
Dubai -The Role Job Description • Designs commerce and payment solutions based on a detailed understanding of a client’s strategic priorities, business requirements, and technical capabilities; provides detailed documentation to facilitate both partner alignment and technical direction and guidance. • Coordinates with Product Management to determine the solution and functionality that internal or partner Technology teams can implement on a committed timeline. • Acts as the technical champion who understands the client’s objectives and desired business outcomes within Digital Commerce Solutions, while mindful and respectful of competing product development priorities and backlogs, in order to effectively manage client expectations and delivery timeline while ensuring the feasibility of solutions by mapping components to actual existing capabilities and assets. • Provides thought leadership on all payments and commerce-related matters in order to develop a vision for specific areas of solution with an eye toward applicability across the greater client base. • Collaborates with the Client-facing teams and coordinates with Implementation teams to own all technical payment related client deliverables, from inception to release. Manages client evolution for new launches including further solution design, training and operational processes for solution launches where appropriate. • Engages Product Managers, Sales Managers, Internal Technology teams, Partners and External vendors on solution scoping and business case creation for all net new development. • Designs all payment flows, including data points and business processes working with Product Management and Partners to understand product gaps and timescales for delivery. • Drives coordination with core product teams to prioritize product changes and feature enhancements, identifying critical paths and risks. • Participates in the ongoing solution prioritization process for new or proposed client and partner initiatives to create fact-based assessments of projects with supporting recommendations for Executive Leadership. • Supports a sustained level of involvement in the internal and external testing of all product, solution, and feature releases, to ensure that all requirements and flows meet defined requirements and quality standards. • Maintains high level of expertise across Digital Commerce products and solutions with a detailed understanding and appreciation for overall strategic context, priorities, and revenue goals. • Stays abreast of evolving payment technologies, innovations and strategic partners that may accelerate speed-to-market, or enhance our existing products and solutions. • Initiates solution ideation and execution to drive the creation of new solutions with Digital Commerce solution owners and product managers, as well as 3rd-party technology providers. Turns ideas into proof of concepts, prototypes, and technical artifacts to highlight our innovations, or to solicit client feedback on new product features or functionality. • Drive Implementation of overall solution with various stakeholders Technical • Advanced understanding of banking, payment card systems, payment methods and merchant acquiring and processing in the Middle East region • Detailed and demonstrated experience in eCommerce, mobile and point-of-sale technologies • Highly preferred to have an understanding of Fraud Management, PCI, Product Management and Marketing Principles • Sound knowledge of strategic planning and merchant acceptance business acumen • Current knowledge of emerging payment trends, players and competitive landscape • IT consulting, project management, systems implementation and/or business development, with increasing levels of responsibility • Strong understanding of payment processing infrastructure systems, technologies, and security standards preferred. • Strong knowledge of technology, including programming languages (Java, .Net, Web Services, Micro-services, Etc.), operating systems (Unix, Linux, Windows, Container Platforms) and commercial software applications. • Familiarity with merchant store front and shopping cart technologies Business • Negotiation skills with a track record of achieving results • Strong analytical, quantitative, commercial, project management and interpersonal skills • Excellent written, verbal and presentation skills. Ability to synthesize information into key messages appropriate for the audience • Ability to inspire and lead high performing cross-functional teams who can envision and create innovative solutions that meet the needs of our global clients • Disciplined and tolerant of ambiguity, with the maturity and capability to interact and influence across multiple organizational levels, internal and external to CYBS and Visa • Ability to interact with senior management; strong communication and presentation skills • Intellectual curiosity and interest in digging into the detail, understanding data, making recommendations based on the data and using it to solve problems Requirements Qualifications • Successful candidates should have demonstrable business experience within a top tier payment gateway and/or Merchant Acquiring Institution • While a Bachelor’s degree is required, an MBA or equivalent is strongly preferred About the company Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator. Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.