Sales Floor Manager (UAE Nationals Only) - -Dubai
Dubai -Sales Floor Manager UAE Nationals Only Sharjah, United Arab Emirates About HSBC HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams. Role Overview To develop and manage the customer service experience for customers at information counters. The role includes effectively managing the information counter team. Duties & Responsibilities The first point of contact within the branch, effectively managing the large flow of client and closely monitoring the account opening / card opening across all areas in the branch Maximizing the level of referral activities. Contribute to the effective training and development of staff due the floor role. To enhance the standards and efficiency of the staff. Providing information security guidance and advice to a broad range of internal customers Quality monitoring of closed complaints. Handing customer complaints effectively Closely monitoring wait time and service time Generating and analyzing wait time and service time Work and build positive relationships with customers and multiple internal stakeholder such as Branch Network, GM Sales Desk, CRM and IT teams Delivering high levels of customer satisfaction for service on the Retail Forex products Communicate campaigns and services to the identified customer segments in the respective branch Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets Qualifications Experience & Qualifications • Two – Five years of experience in the relevant area. Preferably holding Bachelor’s degree. Fluency in English spoken and written Excellent communication (listening and speaking) and interpersonal skills Demonstrate ability to rapidly build relationship with key stakeholders at all levels in the organization Business Area Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels. For more information visit http://www.hsbc.com/careers/explore-our-business Why HSBC? We put diversity at the heart of our business and we take our responsibility to develop our talent seriously. Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits. What to expect at HSBC The chance to realise your ambitions Globally connected careers A strong emphasis on values Learning and development opportunities An inclusive, meritocratic culture Market-competitive benefits Global Careers Opportunities Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers
Junior Sous Chef - Gulf HR-Dubai
Dubai -Job Descriptions (Dubai -, United Arab Emirates) Looking for a Junior Sous Chef for a 5* luxury hotel & resort About the Role: As Junior Sous Chef, you will be responsible for the smooth operation of the Outlet kitchen with emphasis on quality, presentation within the guidelines of the standardized menus and employee training Responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues. Ensure all kitchen Colleagues are aware of standards and expectations. Supervise the Outlet kitchen in the preparation and presentation of all food items in accordance with the hotel's SOPs and standardized menu guidelines Liaise daily with Outlet Managers to keep open lines of communication regarding guest feedback. Balance operational, administrative and Colleague needs. Ensure proper staffing and scheduling in accordance to productivity guidelines. Follow kitchen policies, procedures and service standards. Follow all safety and sanitation policies when handling food and beverage. Other duties as assigned. Requirements: Previous leadership experience in the culinary field required Proven track record of cost control including food, equipments, labour and wastage to meet the goals and the hotel's financial goals Computer literate in Microsoft Window applications required Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Skills Required Culinary Hygiene and safety Microsoft Office software (Word and Excel) Compensation & Benefits Basic Salary: AED 6,000 monthly Accommodation: Provided Transport: Provided Annual Paid Leave: Provided Employment Visa: Provided Flight Tickets: Provided Medical Insurance: Provided
PHARMACIST - gmg.com-Dubai
Dubai -Job Summary The role holder is responsible for providing customers with an effective pharmaceutical service by dispensing drugs prescribed by physicians and other health practitioners as well as providing information to customers about medications and their use. Accountabilities Core Responsibilities: Reviews customer’s prescriptions to assure accuracy, to ascertain the needed drugs, and to evaluate their suitability Provides the customer with information and advice regarding drug interactions, side effects, dosage, and proper medication storage Compounds and dispenses medications as prescribed by physicians and other health practitioners Ensures understanding the customer’s needs by conducting necessary questioning and providing assistance when necessary Achieves sales targets by using sales techniques, up-selling and cross selling of all Super Care categories Orders and purchases pharmaceutical supplies, medical supplies, or drugs, maintaining stock storing and handling Complies with local rules and regulations in regard to pharmacy activities, including but not limited to preparation, labeling and delivery of medication and other pharmaceutical supplies Maintains and reports the pharmacy’s records as required by the external authorities (i.e. Dubai - Health Authority, Ministry of Health, etc.) Advises customers on the selection of medication brands, medical equipment, or healthcare supplies and trains them on how to use the devices (i.e. blood pressure devices, diabetes monitors, etc.) Develops strong working relationships with local physicians and healthcare practitioners with an objective to strengthen the Division’s business Liaises with insurance companies to process insurance on time and resolve billing issues Handles daily operational tasks such as inventory management, expiry management, merchandising, etc. Coaches and guides Trainee Pharmacists in preparation for their graduation or licensure Manages monthly mandatory reports related to all sales concerning controlled medicines as required by external authorities such as Dubai - Health Authority, Ministry of Health, etc. (this will be assumed by those designated as a Pharmacist in Charge) Self-Management: Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth Educational Qualifications and Certificates: Bachelor’s or Master’s Degree in Pharmacy With or without UAE eligibility letter (DHA/MOH/HAAD) Experience: A minimum 2 years of retail pharmacy experience Skills Language skills: Strong English and/or Arabic language skills (written and spoken) Additional skills: Merchandising Product knowledge Problem-solving skills Quality and customer service orientation