Customer Support Coordinator - PP Electro Mechanical LLC-Abu Dhabi
Abu DhabiOverview Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. This position is to support the international territory, primarily in the Middle East and Africa but will also support to Asia Pacific & Europe as needed for the Cargo Services Division. In this role the Coordinator will work to develop customer relationships while supporting the regions Service Engineers, and the regional Service Director/Manager. Responsilbities are not limited to the above territory and may require support to other regions as necessary, and may include off hours support, to ensure coverage for the Cargo Service’s team. In addition to internal and external support this role requires detail updates and processing on a weekly, monthly and quarterly basis to certify all financial obligations are met and completed. The Customer Support Representative will interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Responsibilities Record and report the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms within the ERP system. Schedule field service repair calls and handles requests for additional company materials. Maintain records of returns, schedule changes, product enhancements, Service quotations, process billing for department revenue, or changes and product pricing, and resolves return credit problems. Handle all customer and Field Engineer inquiries regarding system repairs and support. Billing invoicing completion for all service or spares, inventory tracking (Toolbox), and vendor invoicing including tracking, coding and submittal to AP. Maintaining the maintenance schedule, scheduling with customers, FSE’s, shipping consumables and ensuring contract obligations are met. Quoting (repairs, maintenance, disposals, & moves). Log and manage service requests weekly through to closure including proper tracking of entire open call list (approximately 200-250 records). Includes knowledge of contract and charge coding and review and understanding of all processes as described in the Coordinator Service Procedure Manual. Order parts for service and other shipments required by customer and field team, including knowledge and completion of international commercial invoicing. Set up of delivery of new system orders and installs Working closely with managers, sales, finance, logistics, buyers and planners; and other duties as assigned. Off hours support as required. Addtionally: Duties may be modified or assigned at any time to meet the needs of the business. Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork Demonstrate behavior consistent with the company’s Code of Ethics and Conduct It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Associates Degree or combined education/work experience Previous Customer Service experience required Detail Oriented Proficiency w/ Microsoft office (i.e. word, Excel) Oracle experience a plus Strong interpersonal & communication skills Problem solving/conflict resolution skills Handle multiple tasks at the same time. Work independently and as part of a team Bring a positive attitude to the team OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialised electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defence, aerospace, medical and industrial markets, among others.
3D Exhibition Designer (Living In UAE) - A Laimoon Verified Company-Dubai
Dubai -Job details We are urgently looking for 3D Exhibition Designer with Proven Experience onlyExhibition Design Experience is a MUSTwith experienced in 3D MaxMust be excellent in AutoCADproficient Adobe photoshop and illustratorcan start immediatelycreating exceptional & functional out of the box stand design please refrain from sending your c v if do not have any exhibition experience as will not be entertained. do not click APPLY here as it will not be sent to the HR
Public Relation Officer , HR administrator - Ultra Max General Contracting L.L.-Dubai
Dubai -Handling all the labor, DED, DLD , Emigration documents. Renewal of Visas and contract , applying visas , Emirates ID and medical from the system. Update trade license renewal.Job Type: Full-time