Customer Service Officer (Life Division) - -Dubai
Dubai -What will you be doing: Based in the Abu Dhabi Office, you will provide a day-to-day administrative support to our financial advisers and our customers by utilising excellent and in-depth knowledge of the products we distribute and internal /external policies and procedures. Handle and resolve queries raised by financial advisers and customers Vet new business and servicing applications Assist financial advisers and customer with documentation Maintain client and policy data in our internal system Interact regularly with product providers and financial advisers, to ensure that customer requests are dealt with Coordinate with our compliance department when required Demonstrate a “Can do” and professional attitude What we are looking for: Prior experience in a customer servicing role in the life insurance industry Familiar with insurance providers operating with the local market, their products and processes Able to work as part of a team and use their initiative to problem solve Excellent communication skills both verbal and written Be able to multi-task and prioritise workload Fluent in English and Arabic Proficiency with Excel, Word and Outlook What benefits would you receive: Nexus offers an attractive package including medical cover and group life insurance. If you think you have what it takes to be a part of our award winning team, e-mail your CV to [email protected] and quote the job title.
Manager Business Continuity Managament & Crisis Management -... - -Dubai
Dubai -AboutJumeirah: At Jumeirah, weare committed to encouraging and developing our colleagues in world classenvironments. We value diversity and provide equal opportunities, employingover 14,000 colleagues from over 140 different countries including locations inAsia Pacific, CIS, Central Asia, Western and Eastern Europe, South America,Africa and the Middle East. We want you to do well from the beginning, sowe’ll give you every chance to impress during the recruitment process. Wepromise our colleagues a warm welcome and will help you feel part of ourJumeirah family from day one. You can rely on us to support you as you settleinto your journey with us and make Jumeirah ‘Your Place to Shine’. Our Group & Corporate and Dubai - SharedServices teams are an integral part in delivering the Jumeirah Brand promise.Based in our modern headquarters in Dubai - Design District or in one of ourother key locations, we guarantee you will be part of a dynamic, committed teamof industry professionals with a passion for delivering the Company strategy andefficiencies essential for our world class operation. About the Job: An opportunity has arisen for a Manager to join the Risk Management Departmentin Jumeirah Group & Corporate. The main duties and responsibilities of thisrole will include: To identify, train and lead a virtual team of BCM champions,ensuring a coordinated approach to all BCM issues and provide appropriatereporting to the Executives and Management To lead on initiatives to increase theResilience of Jumeirah as sponsored by the Risk Management Working Group To act as the point of contact with Dubai -Holding for all Resilience issues including (but not limited to) Crisismanagement and Business ContinuityManagement To act as the coordination point and providerof Management Information on all Resilience issues including (but not limitedto) Crises management and Business Continuity Management To manage, train and support the Jumeirah CMTeams, providing guidance on CM & BCM issues and ensuring theireffectiveness in their roles and continually review a Risk Management awarenessprogramme for Jumeirah To update all policies, processes, plansand documentation relevant to emergencyprocedures To oversee the planning and completion ofstatutory fire and emergency training provided for all colleagues includingmanagement globally, in compliance with local legislation and the Jumeirahemergency and crisis training matrix To oversee and guide all planned emergencyevacuation drills, ensuring they are carried out at least every six months,recorded in the emergency and crisis workbook and action points arisingaddressed prior to the next drill, for properties globally To maintain and validate the EmergencyOperations Plan To update all policies, processes, plansand documentation relevant to crisismanagement To deliver all classroom based crisismanagement training sessions for all tiers – Bronze, Silver and Gold teammembers, in line with the emergency and crisis matrix To liaise with security HODs for thescheduling of crisis management classroom training and simulation exercises To produce content for and deliver all crisissimulation exercises for all tiers – Bronze, Silver and Gold team members, inline with the emergency and crisis matrix To ensure that the content of the Pelicanbriefcases for all properties are maintained, equipment is regularly tested andall relevant documents are available To ensure that all emergency and crisismanagement procedures are implemented and adhered to globally, in line withrelevant company policies and procedures To continually review the Business Continuity Management Policy forJumeirah in accordance with Dubai - Holding, NCEMA 7000 and ISO 22301 To continually review the Business ContinuityManagement Framework and supporting toolkit for Jumeirah in accordance withDubai - Holding, NCEMA 7000 and ISO 22301 To assist with the implementation of a Group wide Business Continuity Managementprogramme (including the development of Business Impact Analysis, RiskAssessment, Continuity Strategy development, Business Continuity Plandevelopment and Business Continuity Plan exercising) ensuring recovery andcontinuity capability is developed at both Group and SSU/SBU level To review, recommend and work with managementto improve the Recovery and Continuity capability at Group and SBU/SSU level,acting as an internal consultant and support function in assisting them indeveloping Recovery and Continuity capability To provide management information on allaspects of Business Continuity across Jumeirah Group to both internal andexternal stakeholders To lead strategic Recovery and Continuitycapability development initiatives as directed by the Risk Management WorkingGroup, ensuring effective minimisation of the impact of disruption tooperations To maintain and continuallyreview a Business Continuity awareness programme for Jumeirah About You: The idealcandidate for this position will have the following experience andqualifications: A Bachelor’s Degree from an accreditedand renowned University At least 3 years’ relevant experiencein the Middle East About theBenefits: We offer an attractive tax-free salary, paidin Dirhams (AED), the local currency of the UAE. In addition, we offer generousF&B benefits, reduced hotel rates across our properties globally, excellentleave and health care package including dental coverage, flights home,accommodation allowance, life insurance, incentive programs, participation in abest in kind Savings Plan, children’s education assistance and other employeebenefits making the role attractive to high performers and any applicantlooking for a career with one of the most luxurious brands in the hospitalityindustry.
CONTRACTS MANAGER – UPTO AED 30K – DUBAI - -Dubai
Dubai -Title : Contracts Manager Location : Dubai - Salary : Open CVs : [email protected] Interview Type : In-person interview in U.A.E Note: Must be a Mechanical Engineer with 15+ years of similar experience preferably in the same sector. One of our elite confidential client is looking for a Contracts Manager with 15+ years of experience preferably in (Structural Steel sector preferred ). Candidate should have a minimum bachelor’s degree in Mechanical engineering. Candidate should be available in UAE for personnel Interview. . Should have solid knowledge in Quantity Surveying & Project Management. NOTE: To avoid spamming with irrelevant resumes, we suggest genuinely interested candidates to read through the entire job description to understand and verify the suitability of your profile for this role before applying. This is a “Plug and Play” role to get risk-free quick-results for the business . Due to our limited time/resources, only shortlisted candidates can be contacted but we would always consider your profile for other suitable roles. Salary depends on candidate’s skills, experience and other attributes. Hiring preference always depend on candidates’ skills/experience/knowledge and other attributes which are suitable for client’s customer demographics to gain better revenue/customer experience. Job Responsibilities Must serve as the point of contact for Clients/ Customers, Sub-Contractors and other external agencies on contractual matters. Act as a contractual “middleman” between company employees and external agencies, ensuring timely review and approval / reconciliation of variations. Responsible to go through the whole contract carefully and must prepare a project execution report perceiving every instance where there is a requirement, such as type of contract; level of risk associated with the contract; contract value and complexity of services; length of contract, period of performance, and/or delivery requirements; procurement history of the supplies or services required and expertise of the contractor; urgency of delivery schedule; prior experience with the contractor; any special or unusual contract requirements, any special or unusual payment etc…before submission of the original contract for signature of the authorized signatory. On all standard and non-standard contracts, if any amendments need to be made, provide redlined recommendations to the reporting authority and often negotiate directly with our Client’s attorneys or concerned personnel until consensus has been reached. This process must be completed before submission of the original contract for signature of the authorized signatory. Maintain contractual records and documentations, such as receipt and control of all contract correspondence, Client contact information sheets, contractual changes, status reports and other documents for all projects. Ensure documentation of significant events and must maintain appropriate records. As needed, must provide guidance on contract matters to Projects team, including training to new Project personnel and other employees in contracting procedures. Must provide necessary assistance in implementation of project execution plans to Project Managers, project team members and sub-contractors. Develop and implement procedures for contract management and administration in compliance with Company Policy. As appropriate, contribute to or influence company policies through the proper channel. Must ensure that the progress of all the Projects is in accordance with the contract terms, to ensure timely delivery of finished products. Equally, responsible to monitor compliance by the Company employees with the established contract terms and conditions. Any unacceptable level of deviation noticed, must be intimated to the concerned officials, especially if the non-performance as per the contract terms may trigger service penalties and, depending on its seriousness, must provide necessary escalation. Each event should be fully recorded and, once resolved, investigated and action taken to prevent any reoccurrence in future. Must co-ordinate with concerned Dept. for contractual insurance requirements, if any. Ensures that the procedures and documents are in accordance with IMS requirements and must organize development training in co-ordination with HR Dept. Responsible to work with finance to ensure adherence to broader finance and risk requirements such as revenue recognition, pricing and discounting policies, and so on. May include “financial engineering” and understanding / evaluating the economic impact of terms and term options. Must provide necessary support to Marketing / Sales Dept. personnel to ensure that the Company products and services are offered with appropriate, competitive terms and conditions. Responsible to monitor competitive terms and must ensure Client/ Customer satisfaction with our terms and conditions and contracting practices. Must recommend changes, if required. Must ensure that signed contracts are communicated to all relevant parties and Dept. personnel to provide contract visibility and awareness, interpretation to support implementation and on the same time must limit access to the contracts, only to those who need it. Responsible to handle on-going contractual issues and needs to monitor transaction compliance (milestones, deliverables, invoicing and so on). Equally responsible to monitor that invoicing procedures are in accordance with the contract terms and must follow up to get the payment certificate from the Client/Customer, to ensure timely payment. Any deviation noticed, must be intimated to all concerned and the reporting authority, especially if significant deliverables have been tied to the payment schedule. Must ensure timely preparation of variation claims, oversee service level agreement compliance, ensure contract close-out, extension or renewal and responsible to finalize the variation claims before finalization of the Project accounts. Holistic responsibility for the contracting process (pre and post award) and must resolve disputes in a timely manner, and must act as an arbitrator, as and when required. During the award of each Project, an orientation meeting to be arranged internally with those Dept. personnel involved directly in the contract administration process, to ensure a clear understanding of all requirements of contract performance. This meeting will serve as an excellent tool to clarify and resolve the potential misunderstandings, if any; and to make sure that all the concerned Dept. personnel are fully aware of the contract requirements. Must be responsible to prepare the minutes of each meeting (both external and internal) for the contract file which details the topics covered. The minutes should include areas requiring resolution, a list of participants, and in particular, those individuals’ assigned responsibilities for further action and the due dates for those actions. Copies of the meeting minutes should be distributed to all conference participants and must forward a copy of the same to the reporting authority. Responsible to design the sub-contract agreements and must ensure that both the parties agree on the performance requirements and the administrative procedures applicable under the terms of the contract. Must analyze the sub-contractors’ terms and conditions for various risks such as ambiguities, conflicts or deviations from the scope of work. A post award conference meeting with the sub-contractor to be arranged and the rights and obligations of both the parties and the sub-contractor performance evaluation procedures should be summarized. It should be explained in detail that the sub-contractor will be evaluated on their performance both during and at the conclusion of the sub-contract agreement and that such information may be considered in the selection of future contracts. Minutes to be recorded. Potential sub-contract agreement problem areas and possible solutions should be addressed in the same meeting. Any issues or contract areas that we believe may lead to a problem later on, or may be subject to differing interpretations, should be discussed. Invoicing requirements and payment procedures should be discussed and documented, especially if the payment will be made according to the milestones achieved by the sub-contractor. Monitoring the sub-contractor’s progress and performance to ensure that their services conform to the contract requirements and if any deviations noticed, must be intimated to the concerned officials. If performance monitoring indicates an unacceptable level of non-compliance then immediate corrective action to be advised to the Project team. Monitoring sub-contractor activities on a specified frequency to identify problem areas. Schedule meetings with the sub-contractor on a regular basis to review progress, discuss problems and consider necessary changes. The rights and obligations of both parties and the sub-contractor performance evaluation procedures should be summarized. If Project Manager indicates any un-acceptable level of non-compliance, then immediate corrective action to be advised to the Project team. In this regard, a close liaison to be maintained with the respective Project Manager. Again, must co-ordinate with the Finance Dept. for timely release of payments consistent with the sub-contract agreement, especially if significant deliverables have been tied to the payment schedule. Must have strong commercial awareness, an inquisitive probing approach and an inclination to assume the worst in order to flush out risk. However, to really add value, must identify possible downfalls and on the same time must come up with creative solutions to enable work to go ahead, albeit with less risk. Must submit weekly and monthly contract and sub- contract performance reports to the reporting authority for his approval. Develop the objectives/goals of each team members, assign individual responsibilities, oversee their performance, promote co-operation & team work and leads by example. Must ensure that the whole contracting process and related documentations are complying with IMS requirements. Co-ordinates with other concerned departments regarding any related activities. Final sign-off on any contractual documents (other than the original Contracts/ Sub-contract Agreements) released by the Contracts Department, in discussion with the reporting authority. Maintains good relationships with internal functional groups and external agencies. Additionally responsibilities if any will be informed by Management from Time to Time. This posting is just an outline of the basic responsibilities and requirements for the position, there is more to being a member of the team, so just keep in mind that this is not a comprehensive list of everything the job will entail. Your duties, responsibilities and activities may change as per business requirements. Please refrain from applying if your profile is not exact match for this role. Mail CVs to [email protected] Whilst we will endeavor to contact you following your application, due to the high volume of applications if you have not had notification from us within 24 hours please take your application as not being successful this time, we will keep your details in the database for future opportunities. NB: Please note that, not getting shortlisted for a role is no reflection on your skills or qualifications; it simply means that the hiring manager is giving more priority to many other specific factors other than skills or experience which are relevant to this position based on their current business requirements/customer demographics.* Please note that candidates are NOT selected merely based on skills/experience . We urge majority of the Hiring Managers who work with us to use Talent Analytics that check various factors based on their previous hires, including Nature of the job, Suitability to team/company culture, Possible duration a candidate sticks with the company, Nature of client-pool, Work locations/timings, Market Knowledge and many other factors that add value to business/customers. The hiring decisions are taken to run the business at low-risk in steady, optimized, efficient manner. Advertisements