Service Desk Specalist - Gautam General Trading LLC-Dubai
Dubai -The IT Service Desk Specialist will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals via phone or emails. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Service Desk Specialist must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. KEY RESPONSIBILITIES Serve as the first point of contact for all desktop / laptop / mobile hardware, software, network, telecommunications, outlook and peripheral equipment issues via phone, desktop and remote tools. Troubleshoot and resolve software, hardware, peripheral / mobile device, network connectivity, printing, telephony and corporate application issues, soliciting assistance from Senior Service Desk Specialists. Perform initial configuration and user-specific setup for standard desktop / laptop, IP / mobile phones. Responsible for setting up, support and maintenance of in-house computer systems, servers, firewalls, desktops, laptops, mobile devices and peripherals Communicate the status of problems and resolutions to users and managers. Log issues and resolutions in the ticketing system and follow up with users to ensure problems were fixed properly. Ensure accurate documentation of resolution information in the Help Desk knowledge management database. Provide user support for Microsoft Office products including Outlook, Excel, Word, Access, PowerPoint and Visio. Keep peers and manager informed of trends, significant problems, and unexpected delays. Identify client issues or problems which may require changes to procedures, standards and systems and perform other related duties as requested. Participate in an on-call rotation which requires after hours and weekend coverage. Perform user administration duties like performing backups, patch management, DHCP, active directory administration, hardware inventory, etc. SOFTWARE/HARDWARE KNOWLEDGE – PREFERRED Exchange Mail & Outlook Client. Citrix. Email spam filtering tool. 0365 / Office 2013 and Sharepoint. Mobile Device Management (MDM). Web filtering tools. Sophos or comparable Antivirus / Drive encryption software. Samanage or comparable Service Desk software. Windows Server / Desktop / MAC OSX. Cisco Firewalls / VPN. Laptops, Desktops and Printers iPhones/iPads – IOS 8 or higher SOFTWARE/HARDWARE KNOWLEDGE – ADVANTAGEOUS: Citrix Xen APP. MS Server 2016 / 2012 / 2008 Network monitoring. Snom / Polycom / Asterisk IP Phones / Network Software's & Tools. Security Information and Event Management (SIEM). MS Exchange Administration. PREFERRED MINIMUM QUALIFICATIONS: 4+ years of experience in a professional work environment supporting at least 100 +users in a technical support capacity (i.e. Service Desk, Call Centre, or NOC). Network+ Certifications would be an advantage. University degree or equivalent work experience. Excellent verbal / written communications skills. Excellent Customer Service and Organization Skills. Ability to work in a fast paced work environment. Strong troubleshooting and problem solving skills. Experience working in an environment with sensitive information. Experience supporting remote users. Able to work independently on Projects. Ability to triage issues and either fix or identify accountable party. Extensive knowledge of PC configuration and Windows operating systems is required. Experience with Windows Family of Operating Systems and Microsoft Office products. Experience supporting remote access technologies such as VPN and Citrix preferred. Experience with disk level imaging and backup management. General knowledge of network operating systems, network topologies and protocols Knowledge of telecommunication systems and equipment. Strong Understanding of IT Ticketing Systems Ability to routinely lift up to 60lbs (monitors, PCs and printers).
HR Administrator (Arabic or Filipino) - Top Link International-Dubai
Dubai -Contract, PermanentFacilitating human resources processesActing as a liaison between employees and insurance providersResolving benefits-related problemsEnsuring the effective utilization of plans related to HR programs and servicesAdministering health and welfare plans, including enrollments, changes, and terminationsAnswering employee requests and questionsAssisting with new employee hiring processesReconciling benefits statementsConducting audits of payroll, benefits, and other HR programs, and recommending corrective actionsAssisting with the performance review and termination processesAssisting with the recruitment and interview processesJob Types: Full-time, Contract, PermanentExperience:Human Resources: 3 years (Preferred)
Education:Bachelor's (Preferred)
Elevator Technician - New EJobs-Dubai
Dubai -Elevator Technician Job Opening. Currently we are looking for Elevator Technician for our company. location Dubai -. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview. Job Duties and Responsibilities: • carrying out routine checks • making minor repairs or isolating problems until a service can be carried out • responding to emergency breakdown call-outs • installing and fitting out lifts, lifting gear and lift wells • demonstrating new equipment to clients • refurbishing or replacing lift interiors, flooring, panel displays, communication systems, buttons and lighting • updating written and computerized work records identifying recurring problems • Guide and motivate the workers to maintain the quality standards / safety standards during the installation. • making sure equipment meets health and safety regulations • producing risk assessment reports and legal and insurance documents Job Requirements and Qualifications: • 3 years experience required in elevator field • Complete Electrical Knowledge about lift