Call Center Manager - JobSinary-Dubai
Dubai -Call Center Manager Job Opening. Currently we are looking for Call Center Manager for our company. location Dubai -. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview. Job Duties and Responsibilities : • Setting up the call center operations including the technology, integrated software, call distribution and scripting for a start up organisation • Managing a team and the daily running of the call center, including applying call center strategies • Delivering and developing customer service training sessions • Ensure that calls and emails are answered by staff within agreed time scales and in an appropriate manner • Measure quality performance management and resource analysis • Leading, coordinating and motivating all call center staff. Job Requirements and Qualifications : • Strong knowledge and experience of setting up a call center and operations • Experience of working in a healthcare or insurance environment • Customer care & customer satisfaction experience • Strong training orientation skills • Excellent communication and conversational skills • Ability to work in a flexible atmosphere under pressure • Strong problem resolution approach and a very customer friendly demeanor.
UiPath-.Net Developer (Male) - GRID INFOCOM FZE-Dubai
Dubai -Job details RPA(UiPath) cum Dot Net Developer The UiPath cum .net Developer designs, supports, modifies, develops, writes and implements software programming applications and components. Supports and/or installs software applications and components. Works from written specifications and pre-established guidelines to perform the functions of the job and maintains documentation of process flow. He should be well versed in technical problems that occur abruptly and require immediate solutions. would be leading our technical support team to provide excellent customer service and assist where required resolving all technical issues. Maintaining and updating technical documents and procedures. Identifying and resolving technical issues. Design, code and test new Windows and web software applications. Understanding and experience of working in the database (SQL/Etc). Configuration of Process Automation Tool (UiPath). Create technical specifications and test plans. Ensuring customer service is timely and accurate on a daily basis. Create new and extend existing operational documentation. Should have at least 2 years+ experience required in C#, , MySQL, MSSQL, OOPs concepts, Visual Studio. Minimum 1-year experience required in UiPath(RPA). Should have advanced level certification in UiPath- Orchestrator. Should have working experience in Mainframe, Citrix environment. Strong analytical skills with the ability to analyze complex requirements and define technical/functional advanced solutions. Would be an added advantage in working experience in BFSI (The Banking, Financial Services, and Insurance) & Telecom. Customer-service oriented with a problem-solving attitude Automate processes using RPA technology (UiPath). Work closely with SME, solution Architect and client resources to analyze and design solutions based on business requirements. Communicate effectively with stakeholders. Maintain existing RPA solutions by identifying and correcting defects. Investigate and develop skills in new technologies. Create technical specifications and test plans. Create new and extend existing operational documentation Analyze the data integration and data transfer between various parts of an application across applications at the UI level. Contribute to improving customer support by actively responding to queries and handling complaints Follow up with customers to identify areas of improvement Should have working experience in Unit Integration Testing. Skill Requirements: Successful candidates will likely have at least 3-6 years of experience in a professional capacity and a bachelor's degree in Computer Science, Information Systems or related field. UiPath (RPA), .Net Webforms, SQL Server, MySQL, HTML, CSS, Database knowledge, , SQL, JavaScript / VBScript, C#, Experience with Win Form and Microsoft Dynamics CRM are a plus, but not required. Education: Qualification: - B. Tech in Computer BCA /MCA Compensation: Compensation consisting of base salary and benefits package will commensurate with experience and competitive with comparable positions at other IT Enabled Service companies. Required qualifications B.Tech in CS/M.Tech/BCA/MCA
Automation Engineer - -Dubai
Dubai -At Automation Anywhere, we are passionate in our belief that Software Bots can free people to create, think, discover, and ultimately build great companies. With our Digital Workforce platform, we are contributing to build a Digital Workforce, 3M strong, by 2020. Our platform includes Robotic Process Automation, Cognitive technologies and Analytics and is adopted by over 700 of the world’s leading enterprises and many are calling it one of the most essential and disruptive technologies in the market today. We have dedicated the last decade to driving the adoption of Robotic Process Automation technology in leading Financial Services, BPO, Healthcare, Technology, and Insurance companies to name a few, across more than 90 countries. We are taking the lead to define the category and create the blueprint to make it successful. This clearly is a once in a lifetime opportunity to make a difference and change the world. Job Description As our customer base and marketing efforts expand, we require an enthusiastic and talented Software Engineer to support our sales efforts and contribute towards development strategies. This role will be a key in supporting that reputation conducting demo’s of our products and expertise and developing solutions for them. This is a dynamic role, interfacing with many different customers every month, delivering training, implementing our products and delivering custom built automation solutions to the customer’s own specification. You may also be involved in delivering Automated Test Scripts for customers using our innovative “script less” solution. A typical day at work will consist of – Building feasible solutions/Applications for the clients. Understanding the technological pain areas of prospective customers and creating a “Proof of Concept” - a solution to fit their needs and budgets Good Communication and client interaction skills. Requirements You are a graduate with a degree in Computer Sciences or related subjects and with the strong desire to be in a customer facing role. Should have experience in “.Net framework”. Exposure to programming languages or scripting with a strong logical aptitude is also desired. Knowledge of VB, Java script, and .net framework would be an added advantage. Knowledge of programming fundamentals Understanding of IT systems