Client Servicing Support Manager (UAE Nationals Only) - HSBC-Dubai
Dubai -Client Servicing Support Manager UAE Nationals Only Location: HSBC Towers GCB: 6 About HSBC HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams. Role Overview: The role is responsible to ensure that all SLAs and KPIs across the breadth of CMB service spectrum are met and exceeded; translating to effective facilitation of robust financial performance and best in class customer satisfaction. The role holder will liaise directly with customers to proactively manage all general customer queries, requests and complaints promptly, efficiently and in a professional manner. Where required, the role holder will support and facilitate Relationship Managers operating out of multiple geographic units to address and follow up on general enquiries, complaints and requests from customers. Duties & Responsibilities: - Accountable to deliver exceptional customer experience to both existing and prospective customers on general banking related queries and requests Ensure that all general complaints received are managed effectively, efficiently; in full compliance with the Complaints FIM and in line with Treating Customers Fairly (TCF) principles Adopt and ensure effective utilisation of all tools and systems provided by the bank to assist in risk management and service delivery with on-going efforts to eliminate manual processing steps Be risk conscious and effectively manage legal, compliance, operational, regulatory and reputational risks associated with the Commercial Banking business Work collaboratively across functions/departments as appropriate to ensure timely execution and resolution of all general support activities and Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service Ensure operational quality is not compromised in pursuit of revenue and profitability targets Ensure timely and accurate maintenance of customer information, including KYC requirements in Group systems - Resolve any/all identified issues promptly, and escalate concerns to Team Leader - Client Operations Support as appropriate to ensure timely awareness of any material concerns Maintain and observe all HSBC control standards, implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and regulators. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Qualifications Experience & Qualifications: • Proven ability, with a successful record of accomplishment in risk, operational and regulatory management Relevant commercial customer management experience Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiation skills in dealing with internal and external customers Experience of working in a regulated environment Ability to multi-task, work within tight time lines and under pressure Sound knowledge and experiecne on Banking Operations is highly desirable Team player and enthusiastic personality with a drive to succeed Commercial acumen / prior customer service experience would be an added advantage Commercial Banking (CMB) serves millions of businesses, from small enterprises and mid-market companies to large multinationals, in developed and faster-growing markets around the world. We provide the services and expertise that businesses need to thrive. Commercial Banking has a network that covers three-quarters of global trade flows. We provide businesses with banking services in their home markets and overseas. These include trade and receivables finance, payments and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance. For more information visit http://www.hsbc.com/careers/explore-our-business Why HSBC? We put diversity at the heart of our business and we take our responsibility to develop our talent seriously. Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits. What to expect at HSBC • The chance to realise your ambitions Globally connected careers A strong emphasis on values Learning and development opportunities An inclusive, meritocratic culture Market-competitive benefits Global Careers Opportunities Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers
Mortgage Advisor - JUST4BANKS-Dubai
Dubai -PermanentAs a Mortgage Advisor or a Mortgage Consultant, you will be offering professional mortgage advice solutions accordance with Financial Services Authority Regulations, providing the most suitable mortgage advice for your company’s clients.You will be surrounded with people in the same or similar role, with a constant aim to motivate each other to smash targets. Other tasks will involve recommending other financial services, such as house insurance to clients.Also as a Mortgage Advisor, you'll be helping people find and apply for the right mortgage and making sure they are fully informed about the different kinds of mortgages available to them.Working in their best interests, it would be down to you to find them the best mortgage based on their situation and finances, whilst guiding them through the whole process.Requirements: Meeting performance targetsAbility to prospect and organize meetingsFact-find effectively to establish the client’s current finances and future aspirationsProvide high quality professional independent mortgage advice and explain different types of mortgages availableExplain required insurance products so that clients can make informed choicesCommunicate with estate agents, mortgage lenders, solicitors, insurance providers, bankersEnsure all regulatory documentation completed within the required timescaleAttend monthly results meeting and present results in all targeted areas to your Sales ManagerSupport additional income streamsEmbrace company values and promote them effectively alongside the MAB brandMaintain Generic knowledge of the financial services industry and knowledge that is deemed necessarySkills: Good communication and listening skillsOrganised and with great attention to detailWillingness to learn new skills and Self-motivation to seek out new opportunitiesThe ability to explain complex information clearly and simplyExcellent customer service skillsHonest and trustworthy attitudeRespect for confidential informationPreviously working in banking or sales environment is a great plusA keen interest in the financial sectorAmbitious, driven, dedicated to career progression and willing to work both academically and practicallyExcellent, empathetic communicator with a real flair for getting into the detail of thingsAbility to demonstrate excellence in your field2 Years of Experience and Valid UAE Driving License are must-be points!Job Types: Full-time, PermanentSalary: AED200,000.00 /yearEducation:Diploma (Required)Location:Dubai - (Required)License:UAE Driving (Required)Language:English and Arabic (Required)
Team Leader - Culinary (F&B) Motiongate Dubai - -Dubai
Dubai -Play Your Part In this role you are assiting Culinary Executive Sous Chef and Culinary Sous Chef, Culinary Chef De Partie to develop standard recipes which allow the kitchen department to operate at an acceptable cost.Assist Culinary Chef De Party to maximize colleague’s productivity in order to minimize payroll costs. Monitor operating costs and take corrective action when necessary to reduce expenses. Main Duties: Organize the section with regard to mise en-place production and its service Work closely with the Chef and execute direction as communicated following SOPS Responsible for completing the daily checklist regarding mise-en-place and food storage Together with his/her Chef de Partie write daily dry store, food requisitions and kitchen transfers on the appropriate forms for the approval of Executive Chef/Executive Sous Chef in order to achieve the high stock rotation desired in his/her section Maintain good colleague relations and motivate while directing them through designated SOPs Supervises and assists in preparation and presentation of all food items. Ensures food is fresh and prepared in a timely fashion. Work to the specifications received by the Culinary Team regarding portion size, quantity and quality as laid out with recipes Attend meetings as requested by the Culinary Executive Chef /Culinary Executive Sous Chef Check the main information board regarding changes in any Banquets or other information regarding the organization Report any problems regarding failure of machinery and small equipment to the Chef de Cuisine and to follow up and ensure necessary work has been carried out Pass all information to the next shift about functions, product levels or other related business needs Performing daily spot checks of all portioning tools and providing daily documentation and record keeping of product spoilage. Cooking duties and related functions as well as ensuring high food quality levels per motiongate standards. Maintaining a clean work area and ensuring compliance with the municipality HACCP Program. Understanding and actively participating in Environmental, Health & Safety responsibilities by following established DPR policies, procedures, training and Team Member involvement activities Able to follow all Bollywood Park standards and HACCP guidelines. Any other duties as may be reasonably requested by the Management Team Are You a Star? In order to be qualified for this role you should possess the below criteria: Essential: Male or female with a pleasing personality Willing to work in a team Able to deal with people different nationalities and religions Completed kitchen apprentice or chefs training courses for at least one year At least three years in a five start international chain hotel Should understand how to read recipes and a good knowledge of cooking Desirable: Ability to work in a fast pace and dynamic theme park environment Working hours vary depending on business needs. Shift Rota system may be required to meet the business needs. Available for overtime work as schedule requires including weekends and public holidays The Best Part of The Story We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.