Call Center Agent - ARAB NATIONAL ONLY - -Dubai
Dubai -Department Patient Engagement Qualifications 1.Completion of a high school degree or further education. An applicant with medical or nursing background is desirable. 2.Good communication skills in ENGLISH and ARABIC. 3.Basic computer literacy required. Experience in Microsoft Windows, Word and Excel. 4.Employees must be willing to work at the times required by call center managers, and some positions include evenings, weekends and public holidays. Send CV to [email protected] Job brief 1. To answer inbound calls as well as assist customers who have specific inquiries. 2. Ensure to build customers interest in the services and products offered by the company. 3. Provide personalized customer service of the highest level. Experience Previous experience of one to two years in a customer service position is preferred. No of Positions 2 Closing Date 17 August 2019 Job Details Provide personalized customer service of the highest level. To handle the communication system (switchboard, emergency phones). Responsible for the announcement/paging in a paging system for staff’s request throughout the hospital. Respond quickly to the emergency code calls (i.e., Code Blue, Code red, etc) and follow the necessary procedure. Answer incoming calls promptly and courteously using appropriate telephone etiquette, completing and routing detailed messages as necessary. Update the existing databases with changes and the status of each customer/prospective customer. Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments. Schedule patient appointments and procedure for multiple providers. Booking online patients appointment. Maintains good customer relationship by handling their questions and concerns with speed and professionalism. Respond quickly to patients request or complaints in a friendly manner in an appropriate action and or proper delegation through concerned to be taken. Pleasant and friendly mannerism. Basic computer knowledge/technological skills- the person should be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features. Send CV to [email protected]
Clinical Support Specialist (CSS) Middle East - Saudi Arabia... - -Dubai
Dubai -Job Summary: Location: UAE Responsible for executing specific customer development and training programs by providing full clinical education and support for the Aerogen nebulizer products in hospital accounts within Saudi Arabia and other key GCC markets. Reporting to the Regional Manager for the MENA, the CSS will be expected to collaborate with other members of the team (ID Area Business Manager, Clinical Support Specialists, and other ID Account Managers) in order to optimize customer experience and maximize sales and take share opportunities Authority Assignment: During periods of absence, the Regional Manager has the authority to act on behalf of the Clinical Support Specialist in any and all matters other than those that cannot be delegated. =Duties/Responsibilities: Increase Aerogen Nebuliser utilization in the Acute Care (Hospital System) to gain market share and support the achievement of the sales target. =Provide Clinical user support during: trials, installation and post-sale. =Deliver the customer training plan across the appropriate segments in the hospital setting, and effectively transfer knowledge and empower customers to use Aerogen nebulisers effectively and independently =Comply with mandatory training and attend local and abroad training programs as required, to maintain and develop the knowledge required to fulfill the role effectively =Collaborate with the Regional Manager MENA, Aerogen clinical and marketing teams and distributor teams to develop innovative activities to achieve sales targets and to allow the Aerogen business gain market share and differentiate from its competitors =Maintain and develop relationships with KOLS and strategically important clinical and economic stakeholders =Develop in-depth understanding of the needs and objectives of customers on all levels, both clinical and economic stakeholders in order to develop tailored solutions which maximize Aerogen's market gain potential =Maintain knowledge of competitors' products, activities and strategies in the Middle East/Gulf Market Education/Experience: Minimum of a Degree (Medical, Nursing or equivalent) & have at least ten years' relevant commercial / clinical experience. Specific Requirements: Respiratory therapy experience, to include respiratory training and responsibility preferredFluent in English both verbal and written communicationExcellent interpersonal skills. Ability to build strong relationships quickly.Have the capacity to gain in-depth product and procedure knowledge and the ability to communicate effectively with all key stakeholders within the ICU, Emergency room and wards.Must be self-disciplined, organised, and be able to take ownership and responsibility for business objectives.Must be highly motivated and have a strong desire to succeed in a demanding role.A team player and independent thinkerAbility to positively influence thinking, behavior and gain commitmentTrained to apply advanced Microsoft package skills: Word, Excel, PowerPoint, and OutlookFull & clean driving licenseCandidate must reside within UAEBusiness travel within Saudi Arabia and GCC> 50%,Must be willing to travel internationally and within GCC region as requested. Environmental Conditions: Professional home office environment
AC/Refrigerator Technician for the Waldorf Astoria Dubai Int... - -Dubai
Dubai -Work Locations : Waldorf Astoria Dubai - International Financial Centre Dubai - International Financial Centre Dubai - 74777 An AC/Refrigerator Technician for the Waldorf Astoria Dubai - International Financial Centre is responsible for maintaining all refrigeration and air-conditioning equipment and installations in good working condition by carrying out necessary repairs and preventive maintenance What will I be doing? As an AC/Refrigerator Technician for the Waldorf Astoria Dubai - International Financial Centre , you are responsible for performing the following tasks to the highest standards: Reports to the Supervisor regarding daily work progress and trouble report completion. Attains all refrigeration and A/C trouble reports on daily basis. Guest room trouble is given priority Works closely with A/C and Refrigeration Technician/Foreman and peers to carry out preventive maintenance and annual maintenance program Follows all safety rules and regulations in job, departmental procedures and instructions Carries out all other tasks assigned to him by his supervisor In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Able to read Building, Air-conditioning, Refrigeration and Electrical drawings Able to fault find and repair air-conditioning, refrigeration and building control systems. Good electrical knowledge Knowledge of BMS systems. - Experience of reciprocating Chillers and Air handling plant and cold rooms Familiar with planned Preventive Maintenance and Safety programmes Flexible and team player – able to work on own initiative Good understanding of water treatment techniques and able to handle chemicals Makes periodic inspection tours to check all refrigeration equipment functioning properly Carries out guest room maintenance according to schedule programme Works closely with electrician to carry out electrical work when required, including functions and parties Daily refrigeration log sheet to be filled and temperature to be recorded Works closely with peers to assist in their job when requested by supervisor Keeps all necessary tools in good working condition, keep their working place neat and clean Attains all departmental meetings and training classes What are we looking for? A AC/Refrigerator Technician for the Waldorf Astoria Dubai - International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Good communication skills Minimum 5 years air-conditioning or refrigeration installation or maintenance experience Good all round practical trade skills inclusive fabrication, installation and maintenance Positive attitude It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience within the hotel or hospital industry Educational degree in relevant field What will it be like to work for Waldorf Astoria Hotels & Resorts? Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for! EOE/AA/Disabled/Veterans Schedule : Full-time Brand : Waldorf Astoria Hotels & Resorts Shift : Day Job Job Level : Team Member Job : Engineering, Maintenance and Facilities