Regional Manager Household Goods Coordination - -Dubai
Dubai -Job Description Position Purpose Regional Manager for household goods coordination is responsible for the efficient and effective day to day customer coordination (internal and external) tasks of the move coordinator with specific responsibility for all the countries in the Middle East, Africa and Central Asia region. Responsibilities / Duties / Functions Tasks Move Management Responsibilities Conduct daily planning meeting along with the Operations Supervisor or Coordinator to ensure smooth coordination and flow of the jobs. Systematic review of the jobs to identify any challenges before hand and discuss the same with team - Proactive and not reactive Monitor the progress of jobs and services throughout the region - Open, Invoice and Close for each coordinator assigned. Delays in invoicing and closing of jobs should not occur. Ensure that the payments are received for clients termed as 'Prepay'. Weekly review of the report provided by the AR Team to ensure that no prepay clients are serviced without the payments collected before the start of the services. Upsell Insurance and other additional services such as handyman, maid services etc. Maintain a log of additional services invoiced by the Move Coordinators which were not the part of the quote or were excluded from the quote. Control the number of credit notes raised per month. Acceptable limit is 3 credit notes per Country per month. Monitor the shipments brought to store and ensure that they are storage invoices are up to date. Ensure that Outstanding Payment Notifications to be sent to the customer who have not paid for more than 3 months by the AR Team Leader. Coordinate with Internal & External Customers as necessary. Work with functional managers to obtain necessary resources to support the team’s requirements Team Management Responsibilities Focus the team on the tasks at hand or the internal and external customer requirements. Monitor the performance of Move Coordinators. Monitor, measure and manage performance and service quality of the team. Have monthly meetings to review their performance and ensure that a record is maintained of their performance. Coordinate with internal and external customers as necessary. Assure that the team addresses all relevant issues within the specifications and timelines mentioned above. Initiate team building as appropriate to resolve issues and perform tasks in parallel Coordinate the review, presentation and release of reports, analysis and any other documentation prepared by the team. Ensure that there is no uneven distribution of work amongst the team members. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort Provide the team with a vision of the project objectives Motivate and inspire team members. Lead by setting a good example (role model) – behavior consistent with words Facilitate problem solving and collaboration. Strive for team consensus and win-win agreements.Intervene when necessary to aid the group in resolving issues. Ensure discussions and decisions lead toward closure. Maintain healthy group dynamics Assure that the team members have the necessary education and training to effectively participate on the team Encourage creativity, risk-taking, and constant improvement. Team Leader Responsibilities Work with functional managers to obtain necessary resources to support the team’s requirements Serve as a focal point to communicate and resolve interface and integration issues with other teams. Provide guidance to the team based on management direction. Provide status reporting of team activities against the program plan or schedule. Quaterly review of the coordinators performance as the KPI's outlined. Skills Work effectively as a team contributor on all assignments. Interact professionally with other employees, customers and suppliers. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Perform quality work within deadline with or without direct supervision Able to work out of core office hours as required. Ability to gain respect, lead by example and build good relationships with customers, partners and colleagues. Excellent time management and multi-tasking skills.
Technical Support Advisor - Al-Futtaim-Dubai
Dubai -No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai - Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. Job Description: To survey vehicles received with damages along with suppliers and review/approve quotes received. To prepare Accidents/Damage Job Orders for all repairs authorized by the Maintenance department. To manage the Accidents/Damage Repairs of the rental and lease vehicles in Dubai - ensuring most cost-effective method of repairs. To record and advice management of poor service levels given suppliers that is detrimental to the level service Hertz provide to its customers. To ensure that the repairs are done according to the expectations of customer at first time (F1) itself. To reduce the repeat repairs on the vehicles by strictly following the processes thereby enhancing the customer service values. Key Responsibilities: To monitor and control vehicle down time of the fleet within the maintenance cycle ensuring this is kept to a minimum reducing the cost of replacement vehicles while ensuring that vendors are meeting agreed TAT for Smart /Minor/Major Repairs To ensure that all estimates received are reviewed for accuracy and are negotiated prior to approving repairs. Ensure that the queries of the fellow departments are replied at the earliest in order to inform them for proactively providing update/feedback to the customers. To ensure that Accident/Damage vehicles in the Maintenance process are tracked on a daily basis and ETA for vehicle delivery is shared through daily report of WIP vehicles. To reduce the repeat repairs on the vehicles by strictly following the processes thereby enhancing the customer service values. To ensure Work orders are issued to Vendors in a timely manner for jobs done and customer chargebacks are done in a timely manner as per agreed SLA ensuring that quality supporting documents are saved Online for record and communication by the invoicing team. To ensure that documents received for damage repairs i.e. Police Reports/Damage forms , Driving License are validated for completion and accuracy prior to submission for Insurance claims. Qualifications, Experience & Skills: Work requires good verbal communication and interpersonal skills. Ability to communicate and interact at all levels. Individual should be very good at negotiation and conflict management. Graduate/Diploma holder in Automobile Engineering with minimum of 2 years’ experience in body work in Automotive Industry. Minimum Experience: 2 years’ experience in accident workshop/Vehicle Insurance industry. Job-Specific Skills: Good communication skills, negotiation skills, planning and organization. Customer relations skills, problem solving skills and team building skills. Good knowledge of vehicle parts and best industry practice reference damage repairs. Behavioral Competencies: Relationship Building Good communication and interpersonal skills. Team Building. Confidence in own decision making. Planning, organising. Target oriented and drive to exceed demanding challenges. We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Legal Counsel - AIG-Dubai
Dubai -Functional Area: LG - Legal, Regulatory & Gov't Affairs Estimated Travel Percentage (%): No Travel Relocation Provided: No American Home Assurance Company MENA Legal Counsel Role Overview The candidate will be a qualified insurance lawyer responsible for providing legal advice, guidance and support to AIG operations in the Middle East and North Africa (with focus on Kuwait, Lebanon, Qatar, UAE (DIFC and Onshore) to ensure that the AIG Group’s exposure to legal risk is managed and the execution of transactions, Group business and operational strategies and initiatives is facilitated. Note: Applicant must be a fluent Arabic speaker and drafter Key Duties & Responsibilities To be considered to be a trusted adviser to the business by promptly providing commercially sensitive, pragmatic and practical high-quality legal support and advice in a cost-effective manner to MENA operations. To help to co-ordinate and manage the approach to legal risk in MENA operations to ensure that the interests of the Group are adequately protected. To provide support and guidance to MENA operations and the wider legal function with regard to legal risks arising in candidate’s area of expertise. To advise MENA operations and the wider legal function on the impact of regulatory and legislative developments and ensuring that any such developments are adequately reflected in transaction documentation and businesses processes for MENA operation generally. To be proactive in the provision of legal support and in advising MENA operation promptly of material legal developments and their implications. To ensure that appropriate stakeholders are fully briefed on major issues arising in MENA operation and major legislative and regulatory changes in the candidate’s area of expertise. To maintain and develop positive and professional working relationships with all team members within the MENA legal team, MENA operation and the wider legal team. To participate effectively as part of the MENA legal team. Knowledge & Experience Qualified insurance&corporate lawyer with at least 5-6 years relevant post qualification experience with an insurance company; experience of working in both local and international insurance companies is a plus. Experience in regulatory interactions, in particular with the UAE Insurance Authority Experienced and confident practitioner able to understand and deal with a wide range of issues, from complex to administrative. Results oriented. Up-to-date knowledge of developments in own industry sector and familiarity and industry body terms and documents; Excellent communication skills essential Civil law jurisdiction qualification English law qualification/knowledge a plus Able to work in a team but able to manage own workload independently Motivated self-starter with experience of managing a demanding workload and balancing competing stakeholders required Fluent Arabic and English speaker and drafter It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.