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Team Leader - Food and Beverage

Dubai Parks and Resorts-Dubai
Job Description:

DubaiThe Role Building Fun Join the team of the first LEGOLAND Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND Dubai we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests. With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine. Come and work where work is PLAY. At LEGOLAND we make every child a HERO! Play Your Part - In this role you will be responsible for to maintain the outlet in accordance with all the Mandatory, Statutory and Local guidelines in storing, handling of Food and Beverage items from the outlet and all other related duties. - To supervise job performance of junior staff members and make sure colleagues are performing in line with their job descriptions and Standard Operating Procedures. Participates in on the job training to ensure that staff members consistently achieve the high standards demanded by LEGOLAND Dubai. - Ensures that all sanitation and safety procedures are implemented and maintained. Main Duties: Food Service Operations: - Oversees and coordinates the operational effectiveness of all assigned food locations. Implements and enhances high level of service, quality, and sanitation standards within the facility. - Ensures that all guests are served in an efficient and friendly manner with children as a primary focus. - Must understand and meet all guest expectations and have the ability to communicate positively to all guests and staff. - Communicates daily operational and financial objectives to team members on a daily basis. Training and Development: - Responsible for motivating, training, cross-training and developing the team. - Provides positive and corrective feedback to all team members to improve performance output with the assistance of the unit Manager. - Must train staff on food safety, HACCP, cash handling, guest service and general safety policies and procedures and share this knowledge with others daily. Operational Support: - Monitors labor hours and ensures that payroll reports are accurate. - Responsible for the daily ordering and receipt of food and supplies if needed. - Enters delivery invoices into system on a daily basis if needed. - Monitors handling of cash and inventory control, referring any issues for investigation to the Manager or Duty Manager. Human Resources: - Implements and enforces all company and divisional policies and procedures. Gives assistance to the Manager in the implementation of progressive exemplary and disciplinary action in line with performance and policy regulations. - Must be familiar with all HR documents regarding hiring, interviewing, coaching, counseling, internal transferring, promoting, performance evaluating and employee benefits. Financial Operations: - Responsible for maximizing revenue and per capita spending goals within the assigned area on a day to day basis. - Assists the Manager in monitoring cost controls in the areas of labor, food and other direct expenses ensuring that they are within budget. Controls ordering, waste and usage of all goods. Safety and Sanitation: - Ensures that all staff are trained and execute proper safety and sanitation requirements at all times. Oversees that all staff is knowledgeable and follows required Merlin Company, local and LEGOLAND HACCP guidelines. - Must have ability to recognize and report any possible safety hazards to the Manager or safety representative. Maintenance and Physical Plant: - In the absence of the Manager, responsible for initiating and following-up all maintenance and sanitation issues to ensure that all facilities are proactively maintained and in working condition. Health & Safety: - Managers/Supervisors are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). - They must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. - They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. - Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated Requirements Are You a Star? In order to be qualified for this role you should possess the below criteria: - Requires at least 2 years of practical food service experience, preferably in a theme park environment - Must be customer-service focused and have an understanding of customer expectations - Needs to have working knowledge of food quality standards, waste management, food excess and shortages, cash handling procedure and proper receiving, preparation and storage of food - Must be willing to work flexible hours, including evenings and weekends to support park operations - Requires lifting of light to moderate loads (5-20Kg) frequently - Physically fit and able to work outside in hot climates A secondary school or general education degree (or equivalent education and experience) is required - A secondary school or general education degree (or equivalent education and experience) is required. - Basic Food Hygiene Certification. The Best Part of The Story: We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company. About the company Dubai Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai Parks and Resorts articulates the Dubai leaderships vision of positioning the emirate as a compelling global tourist destination. The first phase of Dubai Parks and Resorts will comprise three theme parks: motiongate Dubai, Bollywood Parks Dubai, and LEGOLAND Dubai. The development will also feature Riverland - a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014