IT Support Engineers - Al Diwan Papers IND. L.L.-Dubai
Dubai -Contract, PermanentRole and Responsibilities of Team Lead.· Coordinates and supervises the daily activities of Technicians (Team Members).· Should have in-depth knowledge of work processes and tools within own domain.· Regular Monitoring of Help Desk Technicians and recording scores along with comments· Applies expertise to solve standard and non-standard problems within own domain.· To assure Quality Standards at all times, the prime objective of a Team Lead is to Monitor Help Desk quality and productivity metrics for mail and phone and coach hisher team members, counseling and ensure that they are performing as per the requirements put forth by the client.· Ensure to follow established practices and procedures to implement directives of the IT Director / Project Manager.· Responsible to sort out any escalations of Team Members.· Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals· Assists work team in the achievement of goals/ commitments; achieves own goals/commitments regardless of obstacles.· Sets priorities for the team to ensure task completion; coordinates work activities with other Team Lead’s when required.· Provide guidance to subordinates within the latitude of established client policies.· Work with the IT Director / Project Manager to monitor and proactively manage team to successfully meet client and department service level objectives.· Team Lead’s responsibility is that team produces excellent and accurate results.· Team Lead should keep AHT (Average Handle Time) as per requirements for any particular month.· Team Lead should report with accuracy and accountability and meet deadlines.· Team Lead should identifying internal fraudulentsystem abuse activities and escalate it to PM.· Team Lead is responsible for horizontalunbiased work environment in team so team members report anyall matter(s) to Team Lead first then the project Manager.· Team Lead should be clear and professional while communicating with teamother dept. should avoid unusual behaviorprocess which cause concern among team members.· Team Lead is responsible to prepare daily, weekly and monthly performance reports.· Team Lead should conduct weekly team meeting and should document it to Project Manager· Team Lead should arrangeattend client calibrations, trainings and refreshers· Team Lead is responsible for extraction of any data or reports required to be discussed in calibrations (internal & external).· Team Lead is bound to document and keep PM in loop for every conversation and discussion with client.· Should also be able to communicate and write clearly. You will be in contact with Director IT at Houston office when required.· It’s obligatory for Team Lead to copy PM in every email sent outside his own domain (Technical Desk).· Team Lead is bound to document and keep PM in conference/loop for every conversation and discussion with client.· Must be dependable and ensure it within the team.· Should be able to make unbiased scorecards of Team Members as per their performance for incentive calculations.· Should perform additional tasks assigned regardless of domain.Physical Demands and Work Environment· Extensive sitting at several occasions may be required and should be flexible in timingsPreferred Skills· Ability to quickly learn the Help Desk business operation and apply knowledge of own area of functional responsibility.· Working knowledge of Microsoft Word and Excel.· Intermediate to high knowledge of internet technologies and browsers for troubleshooting purposes.· Must be detailed-oriented with a positive work attitude.· Excellent oral and communication skills are a must.· Excellent data entry and typographical skills required.· Project management and troubleshooting skills.Requirements: · 2-4 years assisting in Technical operating capacity.· 2+ years’ work experience focusing on user software test/evaluation/operational methodology in a networked environment.· Strong communication skills, both written and verbal.· Strong leadership skills.· Strong knowledge of Microsoft office skills.Ability to analyze complex problem and provide a quick and complete solutionJob Types: Full-time, Contract, PermanentExperience:Microsoft Office: 1 year (Preferred)
Excel: 1 year (Preferred)
Microsoft Word: 1 year (Preferred)
Troubleshooting: 1 year (Preferred)
Leadership: 1 year (Preferred)
Senior Safety Officer - JIANGSU JINGTIAN BUILDING CONTRACTING L.L.-Dubai
Dubai -AED3,000 - AED6,000 a monthTask Description:- Implement safety program to prevent, correct, or control unsafe environmental conditions;- Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with project staff members;- Prepare reports of findings from investigation of accidents, inspection of facilities, and or testing of project environment;- Conduct sampling, surveys and questioning to examine the effectiveness of implementation of the occupational health, safety and environment management system;- Investigate causes of accidents and/or injuries to develop solutions to minimize or prevent recurrence;- Examine plans and specifications for new machinery or equipment to determine if all safety requirements have been included;- Inspect facilities, machinery, and safety equipment to identify and correct potential hazards, and ensure compliance with safety regulations;- Monitor the exposure to occupational hazards (noise, humidity, etc.) to verify compliance with regulations;- Coordinate training of workers concerning safety laws and regulations, use of safety equipment, devices, clothing and first aid;- Check the company measures to ensure maximum employee protection;- Conduct safety inductions for Depa’s employee, subcontractors and visitors prior to entering site or factory;- Assist in conducting internal audits;- Assist in implementing the QHSE Department training program;RequirementsTo be considered for this position, the candidate should have at least 7 years experience in a similar capacity, and a diploma on Occupational Health and Safety, preferably having a globally recognized health and safety certification.- Bachelor's Degree / Diploma in Occupational Health and Safety- Certification in Health and Safety (i.e. NEBOSH IGC)- Minimum 7 years experienceImportant Qualities:- Observational skills. The Senior Safety Officer must observe and learn how operations function so that they can identify risks to people and property. This requires the ability to think in terms of overall processes within an organization.- Critical-thinking skills. The Senior Safety Officer must be able to identify hazards to humans and property in the workplace before they cause material damage or become a health threat.- Communication skills. The Senior Safety Officer must be able to communicate safety instructions and concerns to employees and managers.- Problem-solving skills. The Senior Safety Officer must be able to solve problems in order to recommend, design, and implement workplace processes and procedures that help protect workers from hazardous work conditions.Recommended Skills:- Safety- Inspection- Safety Management Systems- Hazard Analysis- Hazard Recognition- Hazard Identification- Environment, Health, and Safety (EHS)- RegulationsJob Type: Full-timeSalary: AED3,000.00 to AED6,000.00 /monthExperience:capacity: 7 years (Required)
OFFICE ASSISTANT - Eletec Technical Works-UAE
UAEUnder the general supervision of the Department Manager, the incumbent will provide office services to the ENOC Aviation Department. Detailed Description Principal Accountabilities:Supporting ENOC Aviation in their day to day work by generating reports from Oracle.Assisting the department with generation of LPOs for sales support items and gifts, also assist with the organizational activities of marketing events.Sorting and arranging delivery of invoices and statement of accounts.Attending to all telephone calls and giving correct information, taking messages and forwarding it to the concerned person.Catering refreshments to staff and guests.Distributing internal mail within the office.Responsible for distribution of all outgoing and incoming office mail.Handles all office faxes and photocopying requirements.Assist all personnel in filing documents.