Supply Chain Associate (Customer Services) SC6 - World Food Programme-Dubai
Dubai -. WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance. ABOUT WFP The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. STANDARD MINIMUM QUALIFICATIONS Education: Completion of secondary school education. A post-secondary certificate in the related functional area. Experience: At least five years of progressively responsible support experience in procurement, logistics, accounting, customer service or other related field with at least one year in the humanitarian response and/or customer services. Language: Fluency in both oral and written communication in English. Knowledge of a second UN language (Arabic, French, or Spanish) is an added asset. ORGANIZATIONAL CONTEXT Under the overall guidance of the UNHRD HUB Manager/Head of Supply Chain Manager and direct supervision of the Supply Chain Officer, the Supplier Chain Associate will be responsible to collaborate with our humanitarian and development partners to define their needs across global organizations with interest in the Middle East, Asia and Africa. This includes gathering and analyzing information, formulating and testing hypotheses relating to humanitarian needs/trends. Developing tailor-made solutions, presenting them to the program teams/management and working closely with partners to ensure positive impact and sustainable results. JOB PURPOSE To coordinate and control a full range of business support services for a specific professional area of work, to ensure that services are delivered effectively. Job Title: Supply Chain Associate (Customer Services) Level: SC 6 Salary: Starting from AED 17,820.29 per month (inclusive of pension), plus medical insurance and other entitlements. Duration of Employment: 12 months with possibility of extension KEY ACCOUNTABILITIES (not all-inclusive) Acts as a primary Focal Point / Front Desk for any request from the Humanitarian Organizations requiring services from UNHRD. Perform and monitor office communications and act as an escalation point for complex business queries, to ensure priorities and urgent matters are identified and addressed, and that consistent and quality services are delivered to partners Comply with order process operations as per standard UNHRD Standard Operating Procedure (SOP) Responsible for project management of partners’ requests for specific development projects from sourcing, delivery of goods and follow-up on after sales issues Together with technical teams create, update and maintain compliance documents to reflect turnkey solutions fit for the different humanitarian markets that we serve for all base “On demand” items. Assess and recommend improvements to procedures and practices, to contribute to the effective delivery of business support services. Provide a full range of complex business support services to staff to contribute to the effective functioning of business operations. Responsible for the coordination with all other hubs for prepositioning and onward shipment of EX Works procured items. Liaise with procurement and logistics on route mapping for pickup and onward delivery of transshipments. Provide advice, support and/or training to junior support staff in the provision of business support services, in order to support their learning in providing business support Process order transactions in WINGS Maintain a record of partners’ transaction, feedback, preferences and challenges for generation of analytical reports on projects Conduct market research on new products/technologies available in the market Together with UNHRD Head Quarters work on an up to date product catalogue Represent UNHRD Dubai - in humanitarian forums with a focus on establishing relationships with key decision makers. Based on the Market Plan, undertake missions to target humanitarian areas to understand the needs of the partners. Adapts presentation content, level of language and /or complexity of content to audience. Establishes and maintain productive partnerships with partners by gaining their trust and respect; monitors on-going developments inside and outside partners’ environment to keep informed and anticipate problems Together with partners identify and define their needs: technical equipment, services associated and after sales available in their region Proactively identify new business lines based on opportunities for partnerships, available supplier base and partners in the humanitarian world 4Ps CORE ORGANISATIONAL CAPABILITIES Purpose Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field. Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity. Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact. Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission. People Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports. Create an inclusive culture: Facilitates team building activities to build rapport in own unit. Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team. Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets. Performance Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work. Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately. Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team. Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field. Partnership Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field. Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners. Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives. Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners. OTHER SPECIFIC JOB REQUIREMENTS Good communication skills in order to provide specialised business support services to a wide range of individuals. Ability to analyse and interpret financial data and monitor budgets. Ability to proactively identify and recommend areas for improvement to the design and delivery of specialised services. Ability to build relationships with a variety of individuals across functions. Experience in coordinating the work of others and self and training and supporting others. Ability to maintain confidentiality. DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE Knowledge of WFP regulations, rules and policies and procedures in the area of work. Practical knowledge ERP system. Specialised knowledge of the application of common business processes, practical business support methods, procedures and systems used in area of work, gained through technical training and work experience. TERMS AND CONDITIONS The United Nations World Food Programme is an equal opportunity employer. Qualified female candidates and UAE Nationals are strongly encouraged to apply. Applications received after the closing date will not be considered. Only those candidates shortlisted will be notified. DEADLINE FOR APPLICATIONS 2nd of October 2019. . Female applicants and qualified applicants from developing countries are especially encouraged to apply WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
Relationship Officer - Marinelys Babysitting Services-Dubai
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Senior Manager - Customer Strategy & Applied Innovation - Co... - -Dubai
Dubai -When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW). Digital is the future and the future is digital. Inspired by the possibilities technology presents, our team creates and develops disruptive innovations and forward-looking business models. It’s what keeps us bringing our best to work every single day. Passionately, we help our clients: Rethink how they connect with customers, then support them in shaping up their digital strategies that speak to consumers in a way that makes sense. Design innovative solutions by leveraging latest technologies (Block-chain, AI etc.) in order to help clients keep pace with the ongoing disruptive digital changes. Uncover customer journey inefficiencies and guide clients to redesigning all layers of the Digital Target Operating Model (Digital TOM). Explore current and evolving digital ecosystems and advise clients where when and how to position their business in the market. Educate and develop our client digital talent capabilities to enable them adopt to new ways of agile workings. A career with Deloitte Digital ME will engage your skills as a strategist, giving you a key role in the designing, planning, growing and structuring next generation digital businesses. However, we’re not only looking for people who know how to think, but also who display a deep understanding of business and industry and who can work collectively as a team to translate this understanding into deliverable solutions. For this reason, If you like a challenge and the opportunity to make a positive difference in the new digital era, we will provide you with a creative and professional environment geared to your growth and helping you achieve excellence in this field. As a Senior Manager in Customer Strategy & Applied Innovation, you will demonstrate and develop your capabilities in the following areas: General consulting capabilities: Defines how the engagement should impact broader business objectives and creates a team environment that builds accountability for and commitment to meeting engagement objectives Leads projects and provide strategic direction across the account to deliver a superior client experience Builds deep sector expertise and manages engagements across accounts within chosen industry/sector Leads initiatives to develop and market intellectual capital in chosen sector Manages and advances relationships with clients beyond immediate engagement needs and serves as a trusted advisor, setting aside personal agenda to strengthen interactions with clients Takes control of challenging situations and diffuses escalated situations calmly by controlling own emotions and recognizing emotions in others Participates and leads aspects of the proposal development process; assembles a pursuit team with the necessary skillset and knowledge needed to prepare sales materials Adopt a global approach to networking, building eminence & assembling teams to best serve clients Develops relationships with clients to support their transformation journey and can speak to the importance of change leadership to help their organization evolve Leads teams to design solutions for clients that challenge conventional thinking and deliver on business objectives and translates digital trends for the client and internal teams; drives innovative solutions based on client’s desired functionality Customer Strategy and Applied Innovation capabilities (deep experience required): 1.Assesses how entities should respond to rapidly changing consumer behaviours and the proliferation of multichannel touch-points 2.Explores unmet consumer needs to inspire new breakthrough creations 3.Reimagines services across multiple touch-points to create economic value and meet customer needs 4.Re-envisions how best to engage customers and create new experiences using agile methods 5.Designs experiences that delight customers and drive top-line growth 6.Identifies the most valuable customer journeys, assessing their impact on customer satisfaction, revenue growth and cost to serve 7.Develops & implement strategies to drive customer acquisition, value, engagement, and loyalty 8.Builds new & strengthen existing digital channels, implementing new or enhanced Omni-channel strategies 9.Defines fit for purpose design and capture technological, experiential requirements to revamp the entire experience, bringing innovative services to life by mapping the underlying experiential, technological, and operational requirements 10.Iterates and learns through rapid prototyping before delivering the product design, along with the commercial case and the market-entry platform to support a product launch 11.Creates prototypes that deliver the full user experience, assessing and implementing data, analytics, and marketing-technology solutions 12.Tests and refine with real customers building out systems to support improve customer journey 13.Defines implications of existing operating-models, including roles, org. structures, and processes 14.Uncovers the priority processes that create the biggest impact for customers and business 15.Transforms processes and ensuring that they are fit for standardisation and automation 16.Achieves scale by identifying synergies among technologies, systems, and data sets across journeys 17.Defines IT architecture changes, ensuring that journeys are integrated into existing IT systems 18.Cooperates with Digital Labs teams to rapidly build out IT component 19.Ensures regulatory compliance and functionality of every new service or process 20.Defines capability gaps and support team to build these capabilities in an agile fashion 21.Deploys insights and methods of working out of the following areas: Block-chain, AI/Robotics, Digital Platforms, Digital Transformation, Agile, Data Analytics Leadership Capabilities: Acts as a role model, embracing & living our purpose and values, & recognizing others for the impact they make Actively contributes to building the talent pipeline; creates a talent experience that attracts, develops and retains top talent and high performing teams Creates opportunities to drive impact; anticipates client needs and delivers superior results by leveraging each person’s strengths to build high performing teams across businesses and borders Builds deep relationships across a diverse network and uses a flexible influencing style to gain buy-in and drive impact Translates broader strategy into a compelling team vision and goals; aligns the team and sets priorities to achieve objectives Applies deep knowledge of disruptive trends and competitor activity to drive continuous improvement Establishes a strong leadership brand and inspires followership through passion, integrity, and appreciation of others Qualifications: 10+ years of relevant consulting or industry experience. An advanced degree in the area of specialization Business development experience and high comfort level meeting with and presenting to CxO and VP levels Strong understanding of disruptive technologies and its applications in relevant sector Experience managing large, complex projects with 12+ resources within a consulting environment, with a vendor or within an external team Experienced in public sector front end challenges and concepts A willingness to travel 80 - 100% of the time Arabic language skills a plus Government Sector focused applicants : -Public sector candidates will have experience with public sector (national, local, authority) -Demonstrated strong expertise in customer experience, setting omni-channels citizen services, government shared services and defining public sector digital strategies -Comfortable with selling and delivering one or more of the following programs: citizen experience strategy, authority experience transformations, customer operating model, marketing strategy, marketing propositions design, customer segmentations, channel transformation strategy, e-commerce strategy, innovation strategy and shared government services strategy. Financial services focused applicants : -Strong understanding of disruptive technologies and its applications in FSI (banking, insurance) -Ensures regulatory compliance and functionality of every new service or process -Deploys insights and methods of working out of the following areas: Block-chain, AI/Robotics, Digital Platforms, Digital Transformation, Agile, Data Analytics -Deep experience in banking/insurance channels, digital business models, processes and platforms Telecommunications and Media focused applicants : -Experience with focus on TMT (telecom, media, retail) -Demonstrated strong expertise in customer experience, setting omni-channels, setting up FinTechs -Strong understanding of disruptive technologies and its applications in TMT -Comfortable with selling and delivering one or more of the following programs: marketing as a service, customer experience strategy, customer experience transformations, customer operating model, marketing strategy, marketing propositions design, customer segmentations, channel transformation strategy, sales strategy, payment strategy and e-commerce strategy. -Deep knowledge of the business and operation of a Telecom operator across channels, services, products and platforms Why Deloitte Digital? We make an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities. Our shared values guide the way we behave to make a positive, enduring impact: Integrity Outstanding value to markets and clients Commitment to each other Strength from cultural diversity Deloitte in the UAE is part of Deloitte & Touche (M.E.). Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL). Requisition code: ME-170517-NAZ