Assistant Manager - Front Office - LEGOLAND Dubai Hotel - -Dubai
Dubai -Play Your Part The Assistant Manager - Front Office responsible for assisting the Front Office Manager with overseeing the Welcome Department including Welcome Desk, Welcome Services, Welcome Coordinator and Operator duties. Assist in leading the Welcome team in welcoming guests to the hotel through the pre-planning, arrival and departure processes as well as all other services required throughout the guests’ stay. Assist in leading a positive, professional and strong Welcome team with a focus on quality of service and the delivery of the guest experience. Act as a role model in leading this through The Merlin Way. Ensures the alignment of all front-of-house service standards and operating procedures with the wants and needs of hotel guests. Immediately respond to and resolve guest concerns in an empathetic manner, offering a sincere apology and providing timely follow-up and/or appropriate compensation if/when necessary. Responsible for pre-arrival planning with a focus on the collection of arrival times, guest preferences, and the pre-assignment of all accommodations Hands on support at reception (check in / out, guest engagement with the hotel) Acts on behalf of the Front Office Manager during his /her absence. Reliever for Night Manager by scheduled rotation Main Responsibilities: Business Impact / Results Assist Front Office Manager in monitoring and reviewing guest interactions within the Welcome Department to ensure unwavering adherence to service standards, policies and processes with a focus on the guest experience. Ensure front desk stations are continuously manned and telephone extensions are answered in a timely and efficiently in accordance with departmental guidelines. By example, instills a sense of urgency and commitment to excellence to department staff members. Ensures the cleanliness and order of the reception areas of the front office. Continually collects and reviews guest feedback with teams and counterparts in an effort to minimize defects and maximize guest satisfaction. Works with hotel teams to streamline the flow of communication and operational processes related to all departments within the Resort, with a focus on efficiency and guest convenience. Creativity Monitors and reviews guest feedback to identify and influence process improvements designed to enhance the guest experience. Explores and provides feedback relative to new sales opportunities and/or added revenue streams. Continually works to ensure team members receive recognition and rewards for providing an exceptional guest experience. Communication Works closely with the Front Office Manager to achieve the wider hotel objectives and to consistently deliver the guest experience. Updates the Front Office Manager on any operational issues and/or guest concerns in a timely manner, ensuring the earliest possible resolution and appropriate support in times of need. Delivers thorough and motivational pre-shifts to team members, communicating pertinent information relative to the day’s activities, outstanding issues, etc while ensuring alignment and understanding of focuses, goals and objectives. Works closely with the Revenue Manager, Hotel Operations Manager, Hotel Controller, and Night Auditor to ensure accuracy of all night audit reports and related processes. Decision Making and Autonomy Champions the guest experience, observing all activities from the guest’s point-of-view, and make actionable recommendations to counterparts and the Hotel Operations Manager for improvements. Makes decisions relative to appropriate compensation in response to guest concerns. Works to develop new programs and initiatives focused on streamlining the flow of communication and integration of processes between the Hotel and Resort. Applied Knowledge and Specialist Skills Advanced proficiency in interpersonal and guest communication skills. Proficient in Microsoft Word, Excel, PowerPoint. Lead by example while being a role model for the Merlin Way. Work independently and as part of a team on various projects and initiatives. Managing Resources Effectively uses department and resort resources. Provides a balanced level of support and leadership to the night team in the hotel. Empowers the relevant members of the team to make decisions in order to resolve guest issues and ensure a positive outcome. Ensures team and department costs are kept within agreed budget. Ensures the whole team has a clear understanding of their roles, responsibilities and the importance of alignment and positive attitudes. Provides the relevant information, tools and training to the appropriate teams in order to deliver the guest experience and to foster continuous career growth and development for department associates. Complexity and Problem Solving Effectively applies strong troubleshooting and problem resolution skills on a daily basis. Offers creative ideas for delivering the guest experience and achieving operational/financial targets. Acts as an incident controller to provide protection, support and recovery to the Hotel. Ensures adherence to all safety and security policies, processes and procedures. Demonstrates the ability to resolve difficult guest situations which result in a positive outcome. Health & Safety: You are responsible for all aspects of Health, Safety & Security within your team, in line with the Group Policy (HS001). In particular, you must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees you are responsible for are aware of the Group Health, Safety and Security Policy and their obligations under it. You must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, you must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated. Are You a Star? In order to be qualified for this role you should possess the below criteria: Bachelor’s degree in a related field or equivalent experience required 2 – 4 years of successful experience in a front desk management position within a comparable hotel with 24 hour reception required Proficiency with Opera PMS or equivalent is essential. Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service. The Best Part of The Story We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
Walk in Interview Filipino Female Cleaner - Pathway Global Human Resource Consultancy-Dubai
Dubai -AED1,800 - AED2,000 a monthUrgently Hiring Filipino Female Cleaner for one of the Reputed Company in Dubai -.Salary- 1800 to 2000 AEDBenefits- Free Transport + Free Visa + Free InsuranceCandidate will be free to stay out / live outcandidate on visit visa/ cancelled can apply and attend interviews.Makateb Building 207, opp green house, Deira City center metro exit 04, Deira- Dubai -.Timing & Date- 8 am to 2pm on 13 & 14 Nov, 2019.Job Type: Full-timeSalary: AED1,800.00 to AED2,000.00 /monthExperience:janitorial: 1 year (Preferred)
cleaner: 1 year (Preferred)
Location:Dubai - (Preferred)
Compliance Consultant (AML Specialist) - AETNA-Dubai
Dubai -Description: Job Group Summary Whether it's complying with changing regulations and laws, adhering to ethical guidelines or preventing fraud, our Legal Department is the driving force behind it. Their work helps us meet the highest standards of business conduct and integrity in all we do. Family Summary/Mission Promotes and enforces AML compliance with laws and regulations and related-company policies affecting Aetna businesses and encourages high business standards in order to advance company objectives, benefit the company's customers, employees and shareholders, and protect the company's reputation. Responsibilities include auditing, investigating, training/education and enforcement ongoing consultation on AML issues impacting businesses interfacing with industry groups and regulators on compliance with laws and regulators monitoring and reporting on adherence to compliance controls recommending and helping businesses to implement compliance controls Position Summary/Mission Assisting and supporting the RCD: to manage AI’s legal, regulatory and compliance requirements in the manner directed by, and to the standards required by, the AI Chief Compliance Officer & CVS Health Head of Financial Crime; to carry out such discrete or project-type tasks set by the AI Chief Compliance Officer & CVS Health Head of Financial Crime ; Provide transactional guidance to the business on carrying out AML and Financial Crime checks/ due diligence. Provide active support to various AML and Financial Crime related projects and systems. Provide AML/CTF/Sanctions training to relevant staff. Update and implement AML frameworks, policies, procedures, processes and systems Design and conduct periodic risk assessments / compliance monitoring and testing on AML & Financial Crime, and thereafter produce reports and complete and close any corrective action plans Be first point of contact for internal suspicious activity reports Keep abreast of key regulatory changes which may impact on the firm's businesses Support Regional Compliance in identifying matters concerned with reputational risk and regulatory risk arising out of potential AML and Financial Crime breaches. Fundamental Components & Physical Requirements Supporting the RCD to advise on, monitor and implement mitigation strategies in respect of compliance and regulatory issues; Preparing materials to be presented to the senior management team and other relevant parties on AML issues; Assisting with regulatory reporting; Developing a professional relationship with all relevant regulatory bodies; Ensuring adherence to Best Practice Processes, Service Standards and to all relevant statutory or regulatory requirements ; Working to improve Best Practice procedures and standards; Promoting and enforcing Aetna's Code of Conduct and AI compliance policies; Identify and researching significant AML legislative initiatives and assessing impact on business operations in conjunction with the RCD. Education and Certification Requirements Degree or equivalent experience Background & Experience Desired Proficient in MS-Office. Proven track record in drafting, interpreting, and implementing insurance Previous experience in the insurance industry is desirable. Experience in a compliance or legal environment with particular emphasis on practical knowledge of relevant law, regulation and best practices as they apply to insurance. Additional Information Requires the following behavioral skills. Excellent communicator. Enjoys challenge. Motivated to deliver the right answer in the right timeframe Works Proactively, either as a part of a team or alone. Strong negotiator. Works well under pressure and is a pro-active self-starter. 66030 Potential Telework Position: No