Premier Service Manager - UAE Nationals Only - -Dubai
Dubai -UAE Nationals Only Premier Service Manager Bur Dubai -, UAE About HSBC HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams. Role Overview To assist in the development and growth of long-term Premier customer relationships by delivering outstanding service while managing queries, complaints and transactional support in a timely and efficient way. Identify Premier customer needs and maximize Wealth sales opportunities in the branch environment. Develop and grow valuable long term relationships with Premier Relationship Managers. Maximize time available for Wealth Premier Relationship Managers to complete more 'value added' sales activities by managing inbound customer queries, complaints and provide transaction support, working with the Premier Support Centre where appropriate. Drive customer enquiries to most efficient and effective channel(s) and provide one-stop resolution to Premier customer enquiries wherever possible. Effectively correspond with fund Providers & other Wealth and operational teams on customer queries in order to maintain customer services SLAs (Service level agreement). Ensure that Wealth Management sales are booked within the scales laid by Middle East Wealth Management standards and SLAs Duties & Responsibilities Impact on the business Increase efficiencies and reduce customer delays, and actively participate in improving customer service. Arrange and coordinate Premier Customer meetings with Wealth PRMs Support Wealth PRMs and Wealth Sales Managers by managing administration of wealth Management documentation for all assigned Premier Customers Ensure that all appropriate Wealth product and marketing materials are displayed in the branch and are delivered to Premier customers Minimize all discrepancies on customer applications/ documents Build strong customer relationships and provide efficient and high quality service Ensure telephone manners are both professional and courteous and convey messages accurately Own all Premier walk-in customer contacts and direct them as appropriate or resolve questions independently Identify, contact and schedule customers suitable for a Premier Annual Review Drive Premier customers to the Premier Support Centre for support 24/7 for all types of service needs Leadership & Teamwork Work with other Premier Services Managers to ensure a consistent approach and Ensure that business risks are managed and operational procedures comply with Group and regulatory standards and guidelines Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets Qualifications Experience & Qualifications Preferably previous experience in Premier Wealth Management sales & service Knowledge of core products, account opening systems and Customer Relationship Management system Knowledge of operational procedures related to the sale of insurance and investment products at HSBC Money Laundering Awareness Knowledge of Regulatory and compliance issues as required locally Comprehensive understanding of the Premier proposition and products, along with the ability to communicate these effectively to customers Skills Excellent interpersonal and customer service skills, including strong telephone skills Excellent communication skills in English (Oral & written) Excellent planning and organizational skills and computer literacy • Strong decision making skills and proven ability to manage own time A self-starter who is able to work under minimal supervision and takes initiatives in dealing with day-to-day challenges and issues Ability to manage and support Premier customer contact activity Business Area Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels. For more information visit http://www.hsbc.com/careers/explore-our-business Why HSBC? We put diversity at the heart of our business and we take our responsibility to develop our talent seriously. Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits. What to expect at HSBC The chance to realise your ambitions Globally connected careers A strong emphasis on values Learning and development opportunities An inclusive, meritocratic culture Market-competitive benefits Global Careers Opportunities Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers
Waiter or Waitress - Food & Beverage Service - Jumeirah Emir... - Jumeirah Emirates Towers - Jumeirah Group-Dubai
Dubai -About Jumeirah and Jumeirah Emirates Towers: At Jumeirah, we are committed to encouragingand developing our colleagues in world class environments. We value diversityand provide equal opportunities, employing over 14,000 colleagues from over 140different countries including locations in Asia Pacific, CIS, Central Asia,Western and Eastern Europe, South America, Africa and the Middle East. We want you to do well from the beginning, sowe’ll give you every chance to impress during the recruitment process. Wepromise our colleagues a warm welcome and will help you feel part of ourJumeirah family from day one. You can rely on us to support you as you settleinto your journey with us and make Jumeirah ‘Your Place to Shine’. Anarchitectural masterpiece, Jumeirah Emirates Towers offers luxuriousexperiences in the heart of UAE’s most dynamic city. Soaring high above thecentral business and commercial district, Jumeirah Emirates Towers is adramatic backdrop to Dubai -'s skyline and a visible statement of the region'sgrowing corporate success. Comprising two equilateral triangles, this landmarkstructure is home to an Office Tower, Hotel Tower and shopping Boulevard. Thehotel encompasses 400 spacious rooms and suites, 15 world-class restaurants andbars, Talise Fitness, Talise Spa as well as elite shopping and lifestyleattractions at the Boulevard, a prestigious retail destination. Theaward-winning hotel has multiple venues for inspiring events including thegrand Godolphin Ballroom and 16 meeting rooms. About the role: A fantastic opportunity has arisen for a highly talented and experienced Waiter/Waitress to join Food & Beverage Service team of Jumeirah Emirates Towers. The purpose of this role is to provide knowledgeable, friendly, professional and efficient F&B Service and to all guests ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards. Maintaining an efficient workflow by adhering to the Sequence of Service and all time frames and standards detailed in relevant SOPs in the F&B Standards Manual. Your main duties will include the following: Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information Meet all reasonable needs and requests of customers within acceptable enterprise time frames Identify and take all opportunities to enhance the quality of service Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures Offer assistance to colleagues when required, to ensure designated work goals are met Demonstrate trust, support and respect towards team members in day-to-day work activities Conduct communication with customers and colleagues in a polite, professional and friendly manner Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards Seek assistance from other team members, supervisors and managers when required Have a working understanding of all Food and Beverage Restaurant and Bars in order to properly direct and advise guests Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information Meet all reasonable needs and requests of customers within acceptable enterprise time frames Identify and take all opportunities to enhance the quality of service (up selling, guest recognition, resort knowledge) Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures Offer assistance to colleagues when required, to ensure designated work goals are met About you: The ideal candidate for this position will have the following experience and qualifications: 2 years' experience in similar role in a Food and Beverage department Work experience in a 5-star luxury hotel Excellent English communication skills Additional language would be an advantage Have a good knowledge and understanding of Food and Beverage operations About the benefits: This position offers a highly competitive salary and package which includes; fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
Park Services Team Leader - Motiongate Dubai - -Dubai
Dubai -Play Your Part In this position you are required to provides support to Park Services but not limited to Supervise work activities of the Janitorial team to ensure overall Hygiene, cleanliness and order Parkwide maintaining the Stipulated standard. Main Duties : Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness. Prioritizes tasks and assigned duties to achieve set deadlines. Conducts periodic quality checks to ensure assigned tasks were delivered as expected. Ensures appropriate Inventory and Coordinates with external vendors for maintenance of all Cleaning equipment and tools. Prepares Internal or Guest related Incident reports for management review. Follows procedures for the Safe use of Hazardous chemicals and powered equipment to prevent damage to property and/or deviate from work accidents. Investigates Guests complaints regarding Cleanliness standards and takes corrective action. Coordinates work activities among departments. Conducts orientation training and on the job training to explain work procedures, and to demonstrate use and maintenance of equipment. Conducts Inventory checks to ensure adequate supplies. Makes recommendations to improve service standards and ensure a more efficient operation. Performs cleaning duties in cases of emergencies or staff shortage demonstrating team effort. Has an eye for detail to determine need for repairs or replacement of equipment and report to the relevant department for corrective action and follow up. Attends staff briefings for General discussions and ways to Deliver Positive Guests Experiences. Issues supplies and equipment to team members following internal processes. Records data regarding work assignments, personnel actions, timesheets, and prepares periodic reports. Performs other duties as assigned Any other duties as may reasonably be requested by the management team. Are You a Star? In order to be qualified for this role you should possess the below criteria : Essential : A minimum of 3 years of experience in UAE in a Housekeeping Role required. Would have worked in a Team Leader position for at least 1 year leading a team. Good Communication Skills Proven team leader that works well in a fast paced, hourly goal driven environment Background in Housekeeping and upkeep management A Strong team player with a GO GETTER attitude Should have good knowledge to operate Cleaning powered equipment and Chemicals application. Positive attitude Adapt to a changing work environment Desirable : Safety skills training / certification. IAAPA certifications. 2 years’ experience at a theme park, amusement park, water park or themed attraction. Attention to safety. Background in hospitality industry. Proficient in Microsoft Office. Strong interpersonal skills. Confident, Fun loving and cheerful. Availability : Work Week- flexible work week to match operating hours and guest demand/ including late hours and weekends. Available for extended work hours as per operational demand. The Best Part of The Story We offer a competitive salary and benfits package which includes; housing allowance , annual flight allowance, compreensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long term future in the company