Supervisor - Food & Beverage - Madinat Jumeirah Resort - -Dubai
Dubai -About Jumeirah and the hotel: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. Set on a private beach, Madinat Jumeirah Resort isan authentic recreation of ancient Arabia, capturing the natural beauty of theregion. Madinat Jumeirah features two grand boutique hotels, Al Qasr and MinaA’ Salam, accommodation in 29 traditional summer houses in Dar Al Masyaf,conference and banqueting facilities including two grand ballrooms, a 1000-seatamphitheatre and the region’s onlydedicated entertainment centre andmulti-purpose venue, Madinat Arena. The facilities are interconnected by 3km ofwaterways and landscaped gardens. The resort also provides extensive leisure and healthfacilities including Talise Spa and Talise Fitness, as well as Souk MadinatJumeirah, a traditional retail and dining experience showcasing the best ofArabia. About the role: An opportunity has arisen for a Team Leader to join the F&B team. The main duties and responsibilities of this role: Supervise all operational aspects within the F&B department including the development and performance management of colleagues, optimizing profits and increasing sales Supervise scheduled shifts ensuring guest satisfaction Supervise all operational issues ensuring Jumeirah's Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Departmental Performance Plan Assume full responsibility of a specific shift in the absence of the Manager or Assistant Manager Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support Supervise closely and monitor the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures Monitor customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah procedures for CSI and Compliant Handling are followed Inform Outlet Manager or Assistant Manager of any complaints, negative feedback from guest after they first try to resolve Actively use the database of customer details or history to assist in guest recognition and preferences Advise the Outlet Manager or Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOP's or addition / deletion of SOP's Responsible to assist management in the identification and recognition of any example of "excellence in service or teamwork" Acknowledge the receipt of new or amended documents through the intranet when instructed by the Outlet Manager or Assistant Manager Maintain a thorough working knowledge of F&B SOP's and ensure these are upheld at all times through constant observation and coaching Ensure opening and closing checklists are completed on a daily basis Supervise and monitor the completion of weekly cleaning schedules Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs Assist the Outlet Manager or Assistant Manager to develop and update F&B knowledge of all colleagues on a regular basis About you: The ideal candidate for this position will have the following experience and qualifications: At least 2 years' experience in similar role in 5 star luxury hotel Highly driven and motivated individual with a good knowledge and understanding of Food and Beverage operations Good knowledge of F&B applications (Micros, Epicure) Possess good interpersonal skills and ability to work in a multi-cultural environment Good English communication skills Additional language is an added value About the benefits: This position offers a highlycompetitive salary and package which includes: fully furnished sharedaccommodation, free transport to and from your place of work, uniform, laundryservices, meals during working hours, You will be entitled to one returnticket to your home destination, which will be paid in two installments, oneper anniversary year, medical coverage as well as accident insurance, retailand leisure discounts, 50% discount off Jumeirah F&B Outlets and reducedhotel rates.
Attractions Team Leader - Motiongate Dubai - -Dubai
Dubai -Play Your Part In this role you are required to works closely with the Attraction supervisor. Opening and closing of the attractions ensuring safety checks, functional checks and follow up with all concerned departments to maintain the right ride presentation standards w.r.t. the theme, AV, graphics and ride experience. Ability to conduct on the job ride training for ride attendants, refresher training's and conducting written assessment for certification. Main Duties : Opens attraction following all procedures and ensures operational readiness of both attraction and staff – maintains the logs. Conducts daily briefings along with (and in absence of) Supervisor; minutes of which are recorded. Ensures all show sets and elements are functional and reports any anomalies to Supervisor. Checks attraction presentation standards and documents any missing show elements, reporting them to the appropriate department and lets management know of any show critical errors. Ensures all staff is in position and are meeting all wardrobe standards and are delivering consistent exemplary guest service at all times. Monitors all employee breaks and lunches and documents any lateness, absence, or anomalies. Completes daily paperwork and logs all work issues on appropriate forms. Monitors queue line to ensure it is open to proper length and free of all hazards, trash and debris. Spot checks ride safety procedures are consistently followed and adhered to. Responds to all guest situations in attraction, resolves any conflicts and documents for further review with the operations management team. Maintains adequate staffing levels at all times and monitors staff rotation. Closes attraction at end of day by following all procedures. Finishes all daily paper work and follows all attraction closing protocols. Prepares next day’s paperwork. Performs on the job training for staff including ride certification, written assessments for staff and on-going refresher training. Conducting evacuation drills periodically along with Attractions Supervisor as set by the management. Ensuring team is efficient in evacuation. Lead attraction operators during the evacuation activities in case of emergency. Replace temporarily the Supervisor when required. Constantly monitors the Queue line and Emergence access / route. Any other duties as may reasonably be requested by the management team. Are You a Star? In order to be qualified for this role you should possess the below criteria : Essential : College degree. Equivalent diploma / training and certification courses in service industry / amusement industry. 3 years previous experience in Service / Entertainment / Hospitality industry. Leading a multi-cultural staff. Ability to train and motivate team member. Fluent in English. Knowledge of Arabic and Indian languages an added advantage. Excellent Guest and employee services skills. Ability to handle conflicts and face difficult situations. Proven team leader that works well in a fast paced, hourly goal driven environment. Positive, enthusiastic and energetic attitude. Adapt to a changing work environment. Guest service; interacts in a positive manner and diffuses any negative guest situation following company protocols. Pleasant personality with excellent communication skills. Desirable : Safety skills training / certification. IAAPA certifications. 2 years’ experience at a theme park, amusement park, water park or themed attraction. 1 year of ride operating experience. Attention to safety. Background in hospitality industry. Proficient in Microsoft Office. Strong interpersonal skills. Fluent in Arabic and Hindi. Confident, Fun loving and cheerful. Availability : Work Week- flexible work week to match operating hours and guest demand/ including late hours and weekends. Available for extended work hours as per operational demand. The Best Part of The Story We offer a competitive salary and benfits package which includes; housing allowance , annual flight allowance, compreensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long term future in the company
Social Media Intern and Reception - LPH -Dubai
Dubai -InternshipAED1,500 - AED2,500 a monthJob SummaryMeeting and greeting customers, understanding customers' queries and requests, processing customer requests, forwarding complaints to seniorsAnswer phone inquiries, direct calls, and provide basic company informationPerform clerical duties, take memos, maintain files, and organize documents, etc.Monitor front desk and comply with all security procedures for visitorsOversee mail deliveries, packages, and couriersPurchase, track, and invoice office supplies for each departmentSet up, break down, organize, and maintain conference rooms, training rooms, and meeting roomsRefine social media strategy and best practicesAssist in managing social media channels (Facebook, Twitter, Pinterest, Instagram, Flickr,YouTube) and editorial calendar to ensure content is timely, relevant, and engagingDraft weekly e-newsletters to LPH subscribersPrepare weekly updates and reports to track growth and success rates of campaignsKeep up to date and informed on new social media trends and adapt accordinglyEnsure proper messaging is being executed onlineIdentify leaders and influencers (internal/external) and engage them in brand activitiesAssist with website copy writing, proofing, and updating as neededJob Type / CategoryHours will be Sunday to Thursday 8.30 to 6.00 pmInsurance BrokersRequired Education, Skills and QualificationsRequire atleast 10 K Followers on Social Media websites.Should be very active on Social MediaJob Type: InternshipSalary: AED1,500.00 to AED2,500.00 /month