Premier Service Manager - UAE Nationals Only - HSBC-Dubai
Dubai -UAE Nationals Only Premier Service Manager Bur Dubai -, UAE About HSBC HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams. Role Overview To assist in the development and growth of long-term Premier customer relationships by delivering outstanding service while managing queries, complaints and transactional support in a timely and efficient way. Identify Premier customer needs and maximize Wealth sales opportunities in the branch environment. Develop and grow valuable long term relationships with Premier Relationship Managers. Maximize time available for Wealth Premier Relationship Managers to complete more 'value added' sales activities by managing inbound customer queries, complaints and provide transaction support, working with the Premier Support Centre where appropriate. Drive customer enquiries to most efficient and effective channel(s) and provide one-stop resolution to Premier customer enquiries wherever possible. Effectively correspond with fund Providers & other Wealth and operational teams on customer queries in order to maintain customer services SLAs (Service level agreement). Ensure that Wealth Management sales are booked within the scales laid by Middle East Wealth Management standards and SLAs Duties & Responsibilities Impact on the business Increase efficiencies and reduce customer delays, and actively participate in improving customer service. Arrange and coordinate Premier Customer meetings with Wealth PRMs Support Wealth PRMs and Wealth Sales Managers by managing administration of wealth Management documentation for all assigned Premier Customers Ensure that all appropriate Wealth product and marketing materials are displayed in the branch and are delivered to Premier customers Minimize all discrepancies on customer applications/ documents Build strong customer relationships and provide efficient and high quality service Ensure telephone manners are both professional and courteous and convey messages accurately Own all Premier walk-in customer contacts and direct them as appropriate or resolve questions independently Identify, contact and schedule customers suitable for a Premier Annual Review Drive Premier customers to the Premier Support Centre for support 24/7 for all types of service needs Leadership & Teamwork Work with other Premier Services Managers to ensure a consistent approach and Ensure that business risks are managed and operational procedures comply with Group and regulatory standards and guidelines Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets Qualifications Experience & Qualifications Preferably previous experience in Premier Wealth Management sales & service Knowledge of core products, account opening systems and Customer Relationship Management system Knowledge of operational procedures related to the sale of insurance and investment products at HSBC Money Laundering Awareness Knowledge of Regulatory and compliance issues as required locally Comprehensive understanding of the Premier proposition and products, along with the ability to communicate these effectively to customers Skills Excellent interpersonal and customer service skills, including strong telephone skills Excellent communication skills in English (Oral & written) Excellent planning and organizational skills and computer literacy • Strong decision making skills and proven ability to manage own time A self-starter who is able to work under minimal supervision and takes initiatives in dealing with day-to-day challenges and issues Ability to manage and support Premier customer contact activity Business Area Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels. For more information visit http://www.hsbc.com/careers/explore-our-business Why HSBC? We put diversity at the heart of our business and we take our responsibility to develop our talent seriously. Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits. What to expect at HSBC The chance to realise your ambitions Globally connected careers A strong emphasis on values Learning and development opportunities An inclusive, meritocratic culture Market-competitive benefits Global Careers Opportunities Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers
Required Office Boy/Girl Cleaner - PrestigeDXB-Dubai
Dubai -We are looking for a professional 5 Star Hotel Experience Female cleaner able to attend to our properties with integrity and attention to detail.We need someone who can start immediately.We will NOT be able to entertain applicants who are still employed and have not started their notice periods yet.**Background in 5 Start Hotel Industry Only for the position mentioned**The goal is to create a clean and orderly environment that will become a critical factor in maintaining and strengthening our reputation.Housekeeper Responsibilities.Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishingEnsuring all rooms are cared for and inspected according to standardsProtecting equipment and making sure there are no inadequaciesNotify superiors on any damages, deficits, and disturbancesDeal with reasonable complaints/requests with professionalism and patienceCheck stocking levels of all consumables and replace when appropriateAdhere strictly to rules regarding health and safety and be aware of any company-related practicesClean the office and keeping the cleanliness of all areasPrepare the drinks of the guestsRequirements: Proven experience as a professional in 5 Star Hotel quality cleaner / MaidAbility to work with little supervision and maintain a high level of performanceCustomer-oriented and friendlyPrioritization and time management skillsWorking quickly without compromising qualityKnowledge of English languageAny nationality PreferredWe Provide: Attractive SalaryCompany VisaHealth InsuranceJob Type: Full-timeExperience:housekeeping: 1 year (Preferred)
cleaner: 1 year (Preferred)
Location:Dubai - (Preferred)
Sales Export Executive-African Market - Dubai Recruit-Dubai
Dubai -Candidate with over 40 years of experience, Cosmoplast is a leading plastics manufacturer that incorporates its values of service and reliability with quality products. Founded in 1970, Cosmoplast pioneered the supply of building materials, infrastructure products and consumer goods in the emerging markets of the Middle East. WHAT WE ARE LOOKING FOR SALES EXPORT EXECUTIVE-AFRICAN MARKET Company Cosmoplast Dubai - Salary Competitive salary Location Dubai - JOB DESCRIPTION Sales Export Executive vacancy, starting October 2019: Assessment of new marketing and sales opportunities as well as presentation of those estimations to the respective managements Managing local distributors, providing them with marketing materials; ensuring targets, strategies are set Maintenance of customer relations and participation in the organization’s sales activities Maintaining a knowledgeable idea about the products that we are selling in term of size, weight, dimensions, prices… Staying up-to-date in terms of our competitor’s products and their newly released items & promotions Providing an adequate pricing quotation seeking satisfaction of both parties Monitoring the long process of orders & following up Payments, Production, Deliveries Consultation of the clients regarding insurances, duties and taxes Monitoring of the shipments to ensure the compliance of regulations Ensuring the efficiency and effectiveness of imports and exports Complying with legal and ethical restrictions on international trading like: HS Code required, Inspection BV, Health Food certificates, Certificate of Origin etc… Producing marketing plans and provide management with regularly sales performance reports. Making sure to achieve export sales target Ability to travel 50% of the time/month Number of vacancies: 1 Salary: Competitive salary How to apply Send Resume