Service Advisor - Al-Futtaim-Dubai
Dubai -No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai - Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. Service Advisor Job Description: This role is the representation of the brand & division to the customer and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention. Key Responsibilities: Build long-term relationships with customers to ensure customer retention & loyalty. Achieve financial objectives by upselling & discount control, to meet monthly revenue targets. Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time. Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment. At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business. Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores. Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience. Qualifications, Experience & Skills: Minimum Qualifications and Knowledge: Diploma or Bachelor of Automobile /Mechanical Engineering. Minimum Experience: 3 to 5 years overall experience with automotive industry, preferably in a similar service role. Job-Specific Skills: Working knowledge of MS office, SAP knowledge preferred, Customer handling skills Good communication skills. Conversant English & basic Arabic speaking Technically proficient Product and process knowledge Behavioural Competencies: Customer oriented Honest and responsible, Culturally sensitive Good Team work Excellent interpersonal skills We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Senior Software Architect - BlackRock-Dubai
Dubai -Job PurposeThe ideal candidate will havea passion for teamwork and collaboration, a customer service mindset, acommitment to technical excellence, and a desire to learn about the world ofinvestment management.Responsibilities and Duties· Consult withclients and internal development staff to architect, design, and developtechnical solutions that meet or exceed both functional and non-functionrequirements.· Grow internaldevelopment staff through training and mentoring.· Establishtechnical standards and best practices for internal development staff.· Conduct regulardesign and code reviews for internal development staff.· Provide thoughtleadership to the organization with regard to current and future opportunitiesto expand client offerings.Qualifications and Skills· Minimum of 10 years combined experience in software development andarchitecture.· Must have at least 5 years of experience working with either Java or C#.· Minimum of 1-year experience working hands-on with .NET in the last 2years.· Solid understanding of developing Windows desktop applications and customcontrols required.· Automation and continuous integration experience, including applicationcontainerization, a plus.· Hands-on experience developing both SOAP and REST services preferred.· Experience working with one or more integration platforms a plus.· Working knowledge of security, including authentication, authorization,and encryption required.· Working knowledge of both high availability and disaster recoveryrequired.· Experience documenting new and existing solutions using UML and/orArchiMate preferred.· Must have a solid understanding of SDLC with an emphasis on theenvironments and workflow required to ensure stability and meet both businessand change control requirements.· Experience working in an agile environment a plus.Education/Certification: Bachelor or Masters in Computer Science, MIS orrelated technical field.Job Type: Full-timeEducation:Bachelor's (Required)Location:Dubai - (Required)Language:English (Required)
Tender Coordinator - Pan Pacific Bosun OIlfield Technology DMCC-Jumeirah
JumeirahFull-time, PermanentCompany IntroductionPan Pacific Bosun Technology DMCC (PPBosun) is one oil & gas field technical service company based in China, which possesses the subsidiaries of Beijing Headquarter, Tianjin Branch, Shenzhen Branch, Iraq Branch and Dubai - Branch, and also has Tanggu Work Base in Tianjin China and Base Camp in CNOOC Iraq Missan Oilfield Iraq. The scope of PPBosun business covers a wide range of various oil & Gas field services, including but not limited to personal service for drilling/completion/work-over, directional drilling, drilling cutting treatment, ESP running, facility construction & maintenance, production operations, EPCC and general trading.For more details, please visit http://en.ppbosun.com/Role SummaryPPBosun DMCC is looking for an organized and self-motivated Commercial Supervisor who will be responsible for the end to end management and oversight of the tendering and commercial matters. The individual will support the growth of the business in the region, by ensuring a consistently high standard of accurate, timely and customer focused proposals are prepared and delivered, to provide fully support for the onsite operation.Work Location: JLT Dubai - UAEMore Information About This JobQUALIFICATION AND CERTIFICATION REQUIREMENTBachelor (BSc) degree certificate of petroleum or higherProven experience in a similar roleValid physical health certificate (persons with disease such as cardiopathy, sudden dyspnea, HIV, Hepatitis B and other communicable diseases, etc., are unacceptable)WORKING EXPERIENCE REQUIREMENTMinimum 5 years working experience in the Petroleum filed;Minimum 3 years working experience in the positions of Commercial Supervisor or equivalent.SKILL REQUIREMENTUnderstanding of the Petroleum industry.Familiarity with tender and contract for equipment supply and service.Fluent in spoken and written English, able to have free communication with people and undertake all kinds of paper work in English.Proficient in utilizing Microsoft Office software, such as EXCEL, WORD, PPT.Good interpersonal and communication skills along with problem-solving skillsPOSITION RESPONSIBILITYEnsure bid/proposal tracking are instigated and maintained.Preparing bid/proposal documents in accurately, timely manner.Submit tender and handle clarification request from clients.Ensure that requests and bid documents are delivered to meet internal and external deadlines.Ensure effective communication throughout proposal team and that the commercial manager is aware of any clarifications, qualifications and exceptions.Handle with order receipt process for POs from the customer.Prepare and conduct PO handover from the commercial team to the execution project.Responsible for providing accurate product/service costing & quotations, ensuring that optimal commercial terms are included in different types of proposals & supporting the sales team in formulating market pricing.Interface with procurement teams to establish costs of supply.Work with Project Managers, Engineers, Procurement, and Manufacturing to determine full costs for the work scope.Create cost models ensuring all costing elements are included and price proposal in line with market pricing principles.Manage an effective document control system ensuring material relating to the customer is properly registered, circulated, controlled and easily accessible to the commercial team.Distribute documents as appropriate and co-ordinate responses within agreed schedule.Provide accurate and timely reporting as required by customer and commercial team.Perform other duties as required to support commercial & operations teams in Global Services.DesiredTarget oriented.Responsible.Good communication skills, good presentation skills.Demonstrated strong problem-solving skills.Passion to learn.Open mind, strong motivation.Net salary: Negotiable.Working Time: Working hours are subject to legal holidays in UAE.Job type: Permanent, two (2) years.Job Types: Full-time, PermanentExperience:Tender Preparation: 2 years (Required)Education:Bachelor's (Required)License:Similar working Experience Certificate (Preferred)