Service Account Manager - -Dubai
Dubai -Job Introduction Through in-bound and out-bound account management calls, proactively build and maintain the relationship between Bupa Global and the Group Secretary/Intermediary, providing a dedicated and specialist service to groups assigned to the portfolio Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance and regulation. You will be a customer service champion, putting the customer at the centre of everything you do and putting forward ideas for the continual improvement of the customer experience Main Responsibilities To respond to all incoming enquiries from Group Secretaries/ intermediaries and also undertake proactive outbound calling, to include service calls and loyalty calls. Work closely with Global Sales, Service Specialists, and Claims to ensure a smooth customer journey Team members will be actively involved in the annual group renewal process making sure everything has been done according to the agreement with the client Build strong relationships and work closely with internal departments to support the resolution of queries and escalations raised by the Group Secretary/Intermediary To deliver and support a bespoke and robust implementation process based on customer requirements. In order to resolve queries, the team member will be required to liaise negotiate and co-ordinate with other teams to ensure customer focused action The team member will be expected to establish and develop effective relationships by managing a regional portfolio of business customers Take responsibility for ensuring that the computer records reflect up to date communications with the member so that enquiries can be dealt with quickly and efficiently Achieve customer-focused decision-making using judgement skills and utilising agreed authority levels Team members will participate in client visits, and potential client visits, in order to promote the service the team provides Provide the necessary support to our clients training them when needed in issues such as: Explaining documentation, use of web-sites and claiming processes Reduce the administrative workload for the client when one of our members is going through traumatic experience in relation to their health Good numeracy skills in order to work out group billing or commissions require, similar to an accounting skill. Pro-actively encourage and promote the use of our websites The Ideal Candidate Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management. A track record of achieving and exceeding productivity and quality targets Ability to deal well with people from various different backgrounds/cultures Ability to work to targets under pressure Ability to work well alone, as well as part of a team Ability to be empathetic but maintain professional attitude. Ability to travel outside of Egypt for training purposes. Experience of managing your own portfolio Experience in building a good inter-departmental knowledge. Experience of working with intermediaries in any industry desirable but not essential The job-holder should have experience of working in a highly pressurised office environment To have a good geographical and cultural knowledge and appreciation of differing time zone About The Company Bupa’s purpose is longer, healthier, happier lives. As a leading global health and care company, we offer health insurance, medical subscription and other health and care funding products; we run care homes, retirement and care villages, primary care, diagnostic and wellness centres, hospitals and dental clinics. We also provide workplace health services, home healthcare, health assessments and long-term condition management services. We have 32M customers globally. With no shareholders, we invest our profits to provide more and better healthcare and fulfil our purpose. We employ 79,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, and the USA. We have grown significantly, particularly through 2013 to 2015, when we accelerated execution of our strategic vision. We are similar in revenue and profit to Marks & Spencer, and larger than Heinz in revenue. Because Bupa does not have shareholders it does not have a listing, but if it did it would be in the FTSE 100. Bupa is not a mutual or a charity but a company limited by guarantee that seeks to maximise its profits in order to fulfil its purpose. With customers in virtually every country in the world and 70% of its revenues now generated outside the UK, Bupa is a truly international organisation. Bupa's Strategic Framework Our strategy has three pillars: Customers, People, Performance. It puts our customers front and centre in the context of today’s digital age. As a service organisation, everything we do for our customers relies on our people and partners, so being a place where people love to work is critical to our success. This, combined with disciplined risk and capital management, is how we will deliver strong and sustainable performance. We are looking for individuals who share in our values and this strategy, and are capable of delivering outstanding results for the business. Bupa Global Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study, live, travel or work abroad. We provide international health insurance, travel insurance and medical assistance to individuals, small businesses and global corporate customers all around the world. Bupa Global has over 2,000 employees and has offices in London and Brighton (UK), Dublin (Ireland), Miami (USA), Copenhagen (Denmark), Hong Kong (Greater China), and Dubai - (UAE), as well as in Egypt, Mexico, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Bupa Global is currently organised around five regional hubs: Bupa Global Africa, India & Middle East; Bupa Global Greater China; Bupa Global Latin America; Bupa Global North America and Bupa Global Europe. Application process: Timescales for reviewing applications will differ between regions, but you will always receive a response to your application. The recruitment process itself will vary per role and region, but you will be updated along the way via phone and email (so please look out for these!). To view what stage of the process your application is currently at, you can also log in and view your dashboard. If you are invited to an interview, a member of the resourcing team will be able to advise you on what to expect. This will vary in region, but will likely include an initial phone or digital interview, followed by one or more of the following depending on the role: Core capability interview; Technical/function specific interview; Online profiling assessment; Presentation, written task, role play; Assessment centre. If your application is successful and you’re invited to join the team, the resourcing team will guide you through your on boarding journey. Should you require any reasonable adjustments to be made or facilities provided to enable you to attend an interview, please do not hesitate to contact us prior to the interview at [email protected], so we can make adjustments accordingly.
Insurance Coordinator - KINGS MEDICAL CENTER-Dubai
Dubai -AED4,000 - AED5,000 a monthWe are looking for a candidates having following attributes.Minimum of 1 year experience as an Insurance Coordinator FemaleFilipinoCan join immediatelyJob Type: Full-timeJob Type: Full-timeSalary: AED4,000.00 to AED5,000.00 /monthExperience:Insurance Coordinator: 1 year (Required)Language:Filipino (Required)
Cluster Colleague's Nurse - Leading IT Consultancy-Dubai
Dubai -TRYP by Wyndham is now seeking a Cluster Colleague's Nurse to join our team at TRYP by Wyndham Dubai - in Dubai -, Dubai -. Job Summary To take full responsibility for ensuring the health standards regarding UAE law and Wyndham Hotels and Resorts policies are adhered to at all times. Maintain accurate record of all health documents. Provide statistics and reports for medical attention, visit to the clinic the inventory of the medical equipment, wellness sessions and their general wellbeing.Ensure that all notice boards are kept up-to-date at all times ensuring that all relevant information is available for the team members. Lead and coordinate wellness awareness activities at the Wyndham Dubai - Marina and TRYP by Wyndham Dubai - Education & Experience Experience in a hotel or related industry helpful. College course work in related field helpful. High school diploma or equivalent required. Must be proficient in company-approved word processing and spreadsheet applications as evidenced by the ability to troubleshoot spreadsheets and basic PC problems. Physical Requirements Long hours sometimes required. Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. General Requirements Team member Wellness and Safety Provide support in making sure the health of the team members is prioritized in case of occupational injury, providing first aid treatment whenever possible. During the duty hours, assist team members to hospital when necessary Monitor/follow up health certificates for all new team members. Be able to identify the top 5 health issues in the hotel and make sure to organize at least 2 sessions of health awareness monthly on preventive health care for the team members Ensure that notice board is kept up to date of information and communication necessary to team members regarding certified first aiders’ photos and details, health awareness program, healthy tips and medical appointment. Provide timely and accurate report to the HOD of the team member concerned, making sure that they are aware about the team members condition Manage the sick leave policy and make sure ALL team members are knowledgeable about this Medical Visa Procedures Assists all new team members for medical screening. Make sure that medical insurance cards for the team members are received not later than 10 working days and all application for residence visa is given back to the PRO for processing. Assists team members for Hepatitis B vaccination and its follow up. Monitoring and Recording Making sure that the first aid supplies are always on agreed par stock level and order them before they run out. Provide monthly opening, usage and closing reports to CHRD and AHRM. Monitor and refilling of first aid boxes in ALL areas of the hotel and make sure the “fast moving items” are always available Monitor and record all documentation for the AED Machine on weekly basis. Monitor and record all documentation for the Eye Wash Station on monthly basis (if applicable) Prepare monthly inventory and requisitioning of wellness supplies, medicines and equipment’s and be able to present the overall expense report per month. Controlling and monitor hospital invoices from the team members related to medical reimbursements Be able to monitor and update the HR Audit Report with regards to the Health and Safety Section To provide support to the EFST and Clifton Audit and make sure all documentation required from the Health and Safety section of the staff is always available and up to date. Fundamental Requirements Medical Insurances Manage the medical insurance of the team members Facilitate the enrollment of all team members and their dependents eligible for the medical insurance provided by the hotel Be able to prepare all the documents needed for the Renewal of each policy Be able to renew policies at least 1 month prior to the expiration of the policy Coordinate with the health insurance company for the medical claims/reimbursement of staff member COMPANY OVERVIEW: Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that. We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai - and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide. Job Location: TRYP by Wyndham Dubai -, Al Saef 1 Street Barsha Heights, Dubai -, Dubai - PO Box 215373 Employment Status: Full-time Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.