Call Center Agent - MPH Consulting Services DMCC-Dubai
Dubai -AED2,500 a monthJob DescriptionCall Center Agent Job Responsibilities: Establishes insurance policies by obtaining client information; determining eligibility; customer service; maintaining database.Call Center Agent Job Duties: Obtains client information by answering telephone calls; interviewing clients; verifying information.Determines eligibility by comparing client information to requirements.Establishes policies by entering client information; confirming pricing.Informs clients by explaining procedures; answering questions; providing information.Maintains communication equipment by reporting problems.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Updates job knowledge by studying new product descriptions; participating in educational opportunities.Accomplishes sales and organization mission by completing related results as needed.Call Center Agent Skills and Qualifications: Verbal Communication.Telephonic Skills.Listening.Data Entry Skills.People Skills.Informative and customer focused.Customer Service.Attention to Detail.Professionalism.Multi-tasking.Job Type: Full-timeSalary: AED2500.00 /monthJob Type: Full-timeSalary: AED2,500.00 /monthExperience:customer service: 1 year (Preferred)
Location:Dubai - (Preferred)
Branch Supervisor - New EJobs-Dubai
Dubai -Branch Supervisor Job Opening in Dubai -. we are looking for Branch Supervisor for one of our client based company in Dubai -. all the Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview. Job Duties : • Assist to achieve the target of the branch • Assist to set future plan for the branch • Responsible of staff attendance • Evaluate staff under his supervision monthly • Communicate with the head office and management if required • Solve employees problems that they face with selling products and with customers • To Responsible of Branch Production • Responsible of Branch Furniture • Responsible of completing employees structure of the branch • Applying service and quality standards • Assuring the implementation of company’s policies and procedures • Ability to create any report required once needed. Requirements : • Any Graduation • Good Communication Skills English & Arabic • Good Computer Skills in Microsoft Office applications • Management experience • Marketing/Sales experience • Insurance market experience • Excellent sales and negotiation skills • Monitoring and supervision skills.
Contact Center Officer - MPH Consulting Services DMCC-Dubai
Dubai -Contact Center Officer Job Opening in Dubai -. we are looking for Contact Center Officer for one of our client based company in Dubai -. all the Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview. Job Duties : • Receive in-bound calls from customers and prospects through voice, fax, e-mail and web while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc. • Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate. • Handle light back office work related to follow-up and customer complaints. • Maintain confidentiality of the company’s customers and data. • Adheres to the assigned shift schedule and avoid any late attendance • Keep abreast with the latest changes to any of the company’s procedures and new policies. • Handle sudden rush of calls, stressful periods, and call volume pressure. Requirements : • Graduate from a reputable university. • 1-2 years work experience in the Customer Service functions in a contact or call center is a must. Insurance experience in Customer relationship is a definite plus. • Excellent oral and written communication skills. • Excellent command of the English language, Arabic is a definite plus. • Should be a team player with an aptitude for customer service. • Welcomes training and development plans. • Ability to work under pressure and tight deadlines.