Support Coordinator / Helpdesk - Burhani - Managed IT Services-Dubai
Dubai -Full-time, PermanentAED3,500 - AED4,500 a monthPosition: SUPPORT COORDINATOR / HELPDESK (IT BUSINESS) / DISPATCHERLocation: Oud Mehta, Dubai -Experience Requirements: 2 YearsIndustry / Product Experience: Managed IT Services, Project Management, Team Management, Scheduling,DespatchingSupport Coordinator / HelpdeskYou will assume overall responsibility (and be the lead facilitator) for delivery, management &improvement of IT services to clients based on industry best practices such as ITIL & ISO.You will be responsible for leading the development, implementation, sustainment, and continuousimprovement in IT Service Management (ITSM) processes; as well as establishing, measuring andreporting on Key Performance Indicators (KPIs) related to services, processes, operations, anddelivery.You will be required to build & maintain strong client relationships.1. SERVICE DELIVERY:a. Contribute directly to the strategy, development and quality of IT Service Management and the Company’s service delivery capability. Instil service orientation and ITSM awareness.b. Ensure that client-committed SLA’s and deliverables are being consistently met.c. Ensure that all client-generated as well as monitoring-tool-generated tickets are promptly logged, assigned and followed through till closure.d. Flag recurring service requests for problem management & root cause analysis.e. Introduce efficiencies in services delivery by ensuring a high percentage of First CallResolutions.f. Identify tickets where services were not delivered to a high standard & discuss thesame with management.g. Identify training needs for the service delivery team and initiate a training schedule(tech & soft skills)h. Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements above.i. Develop both short- and long-term service and process goals and maturity levels to be achieved over the specified time period.j. Work within the management structure to provide thought leadership on ITSM and ITIL process development, the current position, roadmap and strategic direction.k. Create daily, weekly, monthly & quarterly reports (internal and client-facing).2. CUSTOMER EXPERIENCE & COMMUNICATION:a. Initiate a two-way communication channel with clients and keep them updated withthe status of their requests.b. Organize & lead periodic client service review meetings covering performance,service improvements, quality & processes.c. Conduct regular client feedback surveys to ensure satisfaction with the quality ofservices delivered.d. Discuss any critical feedback or complaints with management & identify potential solutions.3. CERTIFICATIONS:a. You will be expected to constantly upgrade your skills by means of achieving relevant certifications such as ITIL V3, CMMI, PMP etc.4. PERFORMANCE INDICATORS:a. High client satisfaction ratings.b. All incidents dealt within agreed SLA’s.c. Skills within the service delivery team sufficient to meet business demands.d. Efficiencies in service delivery by technicians.e. Service delivery standards are effectively implemented and maintained.NOTE: This job description is subject to review by management and you may be assigned additionalresponsibilities with changing business dynamics.Job Types: Full-time, PermanentSalary: AED3,500.00 to AED4,500.00 /monthExperience:work: 1 year (Required)total work: 2 years (Required)Education:Bachelor's (Required)License:ITIL Foundation,PMP (Preferred)
Language:English (Required)
Software Developer - Future Trend L.L.-Dubai
Dubai -Full-time, PermanentAED4,000 - AED6,000 a monthNET developer responsible for building back end applications using .net core framework and MVC. Primary responsibility to design and develop layers of applications, and to coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.ResponsibilitiesTranslate application storyboards and use cases into functional applicationsDesign, build, and maintain efficient, reusable, and reliable back-end codeIntegrate with 3rd party softwareEnsure the best possible performance, quality, and responsiveness of applicationsIdentify bottlenecks and bugs, and devise solutions to mitigate and address the issuesSkills3 to 5 years of professional experience in developmentStrong knowledge of .NET web frameworkFamiliarity and Expertize with Microsoft SQL ServerProficient in C# and/or VB.NET, MVC, with a good knowledge of their ecosystemsStrong understanding of object-oriented programmingSkill for writing reusable librariesFamiliar with various design and architectural patternsKnowledge of concurrency patternsExperience with popular web application frameworksKnack for writing clean, readable, and easily maintainable codeUnderstanding of fundamental design principles for building a scalable applicationExperience creating database schemas that represent and support business processesBasic understanding of Common Language Runtime (CLR), its limitations, weaknesses, and workaroundsProficient understanding of code versioning tools (TFS, GIT)Strong Knowledge of .net core and MVCKnowledge of angular 2+ is a plusJob Types: Full-time, PermanentSalary: AED4,000.00 to AED6,000.00 /monthExperience:.Net: 1 year (Preferred)
Education:Bachelor's (Preferred)
Location:Dubai - (Preferred)
Analyst (Intern) - Konsälidön-Sharjah
SharjahFull-time, InternshipYour work with us will involve - 1. Creation and maintenance of client database and lead generation You will be primarily responsible for helping us: a) create a database of clients within specific industries across the globe. This will require carrying out research using various lead generation applications and compiling the relevant information on our CRM. b) conduct an outreach to these clients, to set up conversations with our business development managers 2. Internal Projects You will help us by contributing to our internal projects. These could include: a) Corporate Presentations You will help create corporate explainer presentations that will be delivered to key stakeholders (suppliers, clients and potential investors). b) Development of Marketing Material You will be responsible for putting together the content for marketing collateral for the firm, as well as generate design ideas for presenting this content. c) Research Research is an integral part of our current phase of development. You will be actively involved in carrying out research to support the creation of corporate presentations and marketing materials. Requirements to apply We are looking for professionals with -An active interest in exploring new technologies and ideasThe ability to find relevant information and present it in a manner appealing to an intelligent audiencePrevious experience in one or more of the following fields – lead generation, business development and researchAbility and interest to work with a fast-paced team without always having the support of a traditional hierarchical structure Administrative Details Available from January - March (3 months)Available to work from 9 am - 6 pm, Sunday - ThursdayAbility to work from our offices in Sharjah Book Authority or from various client locations in Dubai -A basic stipend will be provided to cover expensesThis internship is most suitable for professionals who are looking to convert their internship into a full-time position starting April 2020 Selection Process We would like you to answer a few questions to further understand your strengths and how you would fit into the team. 1. What do you find interesting about this opportunity? 2. Based on our brief, please could you highlight any previous experience which will help you in carrying out this assignment? 3. What is your current education/work situation? After applying on Oliv, candidates can send their resume along with the answers to the questions above to [email protected] If your profile is shortlisted, you will be called in for an interview. Skills Microsoft ExcelMicrosoft PowerPointResearchTime managementBusiness Development