Support Coordinator / Helpdesk - UNIQUE WORLD ROBOTICS L.L.-Dubai
Dubai -Full-time, PermanentAED3,500 - AED4,500 a monthPosition: SUPPORT COORDINATOR / HELPDESK (IT BUSINESS) / DISPATCHERLocation: Oud Mehta, Dubai -Experience Requirements: 2 YearsIndustry / Product Experience: Managed IT Services, Project Management, Team Management, Scheduling,DespatchingSupport Coordinator / HelpdeskYou will assume overall responsibility (and be the lead facilitator) for delivery, management &improvement of IT services to clients based on industry best practices such as ITIL & ISO.You will be responsible for leading the development, implementation, sustainment, and continuousimprovement in IT Service Management (ITSM) processes; as well as establishing, measuring andreporting on Key Performance Indicators (KPIs) related to services, processes, operations, anddelivery.You will be required to build & maintain strong client relationships.1. SERVICE DELIVERY:a. Contribute directly to the strategy, development and quality of IT Service Management and the Company’s service delivery capability. Instil service orientation and ITSM awareness.b. Ensure that client-committed SLA’s and deliverables are being consistently met.c. Ensure that all client-generated as well as monitoring-tool-generated tickets are promptly logged, assigned and followed through till closure.d. Flag recurring service requests for problem management & root cause analysis.e. Introduce efficiencies in services delivery by ensuring a high percentage of First CallResolutions.f. Identify tickets where services were not delivered to a high standard & discuss thesame with management.g. Identify training needs for the service delivery team and initiate a training schedule(tech & soft skills)h. Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements above.i. Develop both short- and long-term service and process goals and maturity levels to be achieved over the specified time period.j. Work within the management structure to provide thought leadership on ITSM and ITIL process development, the current position, roadmap and strategic direction.k. Create daily, weekly, monthly & quarterly reports (internal and client-facing).2. CUSTOMER EXPERIENCE & COMMUNICATION:a. Initiate a two-way communication channel with clients and keep them updated withthe status of their requests.b. Organize & lead periodic client service review meetings covering performance,service improvements, quality & processes.c. Conduct regular client feedback surveys to ensure satisfaction with the quality ofservices delivered.d. Discuss any critical feedback or complaints with management & identify potential solutions.3. CERTIFICATIONS:a. You will be expected to constantly upgrade your skills by means of achieving relevant certifications such as ITIL V3, CMMI, PMP etc.4. PERFORMANCE INDICATORS:a. High client satisfaction ratings.b. All incidents dealt within agreed SLA’s.c. Skills within the service delivery team sufficient to meet business demands.d. Efficiencies in service delivery by technicians.e. Service delivery standards are effectively implemented and maintained.NOTE: This job description is subject to review by management and you may be assigned additionalresponsibilities with changing business dynamics.Job Types: Full-time, PermanentSalary: AED3,500.00 to AED4,500.00 /monthExperience:work: 1 year (Required)total work: 2 years (Required)Education:Bachelor's (Required)License:ITIL Foundation,PMP (Preferred)
Language:English (Required)
A/C Technician - Positive Property Management Llc-Abu Dhabi
Abu DhabiRequired A/C Technician with knowledge on Central AC, Split AC and chiller. To work in Abu dhabi. Interested applicants may send their cv to hasem04atyahoo.co.inJob Type: Full-timeExperience:technician: 1 year (Preferred)
Location:Abu Dhabi (Preferred)
Personal Assistant - Kaflas-Dubai
Dubai -Description A leading organization is currently seeking a Personal Assistant to support C-Suite executives within the business. Key Responsibilities: – Preparing reports, memos, invoices letters, and other documents. – Answering phones and routing calls to the correct person or taking messages. – Handling basic bookkeeping tasks. – Filing and retrieving corporate records, documents, and reports. – Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives. – Helping prepare for meetings. – Accurately recording minutes from meetings. – Greeting visitors and deciding if they should be able to meet with executives. – Using various software, including word processing, spreadsheets, databases, and presentation software. – Reading and analyzing incoming memos, submissions, and distributing them as needed. – Making travel arrangements for executives. – Performing office duties that include ordering supplies and managing a records database. – Opening, sorting and distributing incoming faxes, emails, and other correspondence. – Provide general administrative support. Key Requirements: – Must have experience supporting C-Suite level professionals in the Middle East – Must speak Arabic – In-depth understanding of entire MS Office suite. – Ability to organize a daily workload by priorities. – Must be able to meet deadlines in a fast-paced quickly changing environment. – A proactive approach to problem-solving with strong decision-making skills. – Professional level verbal and written communications skills