Attraction Supervisor - Bollywood - -Dubai
Dubai -Play your part Purpose: The main purpose this position exists is to be Responsible for specific attractions supervision within the park, as assigned. Uses analytical skills to ensure that the assigned venues are meeting departmental standards for guest experience, team member satisfaction and financial goals while maintaining the highest safety standards at all times. Main Duties: Qualified candidates will be able to supervise the operation of select Attractions within the zone / park; must be willing and able to handle late nights; must be comfortable handling very large and varied audiences. Candidates should have strong analytical skills to evaluate and ensure that the assigned venue(s) are meeting departmental standards for guest satisfaction, team member satisfaction, and financial goals while maintaining the highest safety standards at all times. MAJOR RESPONSIBILITIES Supervises and oversees the daily operation to ensure proper staffing, capacity, efficiencies, crowd control and guest services standards are being met. Performs coverage of a specific attraction or attractions, responsible for overseeing the operation, responds to guest and operational issues, communicates with various operational partners and is the first responder to operational and guest issues. Ensures the safety of guests by reviewing and revising safety practices and procedures and documents and responds to potentially unsafe conditions. Coaches and uses counselling forms to document and maintain safe team member actions in accordance with DXBE policy Responsible for developing, coaching and counselling Lead and Attraction Attendants. Manages labor budgets for assigned attractions. Monitors, tracks and records overtime and training projections and results. Mitigates overtime by adjusting staffing according to daily attendance projections. Analyzes and responds to various reports including but not limited to guest comments, capacity, downtimes, and incident reports. Focuses on guest and employee satisfaction. Ensures that each employee is greeting and interacting and assisting guest while maintaining an efficient, safe and pleasant environment. Ensure that GSAT initiatives and programs are in place to keep the workplace fun while increasing overall job satisfaction and efficiency. Maintains positive relationships and partners with other departments to ensure that departmental goals are being met while maintaining parks standards. Responsible for maintaining the quality, cleanliness and facility maintenance standards to ensure the assigned venues are “Show Ready” for our guests at all times Strong familiarity with safety standards- Escalates incidents (guest, facility, crew, experience) through Incident Reports and follows up on action plan for correction Understand and actively participate in Environmental, Health & Safety responsibilities by following established DXBE policy, procedures, training and team member involvement activities. Maintains the SQR and GSAT tracker and also works alongside Sr. Supervisor Manager to develop and implement action plan Risk Assessment document, developed by management, is periodically (every 6 months) reviewed Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES: Directly supervises Ride & Show Attendants (numbers vary according to shifts); and Ride & Show Leads (numbers vary according to shifts). Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Communication: Internal Director Park Operations, Attractions Manager, Attractions Supervisors External Entry Operations, Operations Base, Entertainment, Retail, HR and Marketing Are you a Star? Qualifications Essential College degree. Equivalent diploma / training and certification courses in service industry / amusement industry Desirable First Aid certification / Safety Skills Training IAAPA certifications. CBI EIAC certification Experience Essential 3 years previous as team lead experience in Service / Entertainment / Hospitality industry or 2 years previous experience as Attraction Team Lead or 1 years’ experience as attraction supervisor Leading a multi-cultural staff. Hands on operational experience operating an attraction. Desirable 2 years supervisory experience at a theme park, amusement park, water park or themed attraction. Opening of a new business in a supervisory role. Skills Essential Fluent in English. Knowledge of Arabic and Indian languages an added advantage. Excellent Guest and employee services skills. Ability to handle conflicts and face difficult situations. Proven team leader that works well in a fast paced, hourly goal driven environment. Positive, enthusiastic and energetic attitude. Adapt to a changing work environment. Supervisory position leading staff in the hospitality industry. Detail oriented with exceptional documentation/paperwork skills. Guest service; interacts in a positive manner and diffuses any negative guest situation following company protocols. Pleasant personality with excellent communication skills Desirable Background in hospitality industry / theme parks. Proficient in Microsoft Office. Strong interpersonal skills. Fluent in Arabic and Hindi. Availability Work Week- flexible work week to match operating hours and guest demand/ including late hours and weekends Available for overtime work as schedule requires Business travel will be required The Best Part of the Story We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
Team Leader - Culinary (F&B) - -Dubai
Dubai -The Role Building Fun In a never before seen experience, Dubai - Parks and Resorts hosts MOTIONGATE Dubai - - a destination that brings visitors in direct contact with their favorite characters and stories. We are inviting everyone to play a part and as a team member of MOTIONGATE Dubai -, you'll enjoy all the fun that comes with an exciting career. You'll work with a cast of amazingly talented and inspiring people in a job that's so immersive it hardly feels like work. Come and work with an exciting team where we all play a vital part in the story - whether you choose a role serving the delicious food, to maintaining equipment, performing in costume or operating a ride. Whatever your chosen vocation you will help tell compelling, enduring stories and create memories for our guests that will last a lifetime. Play Your Part In this role you are assisting Culinary Executive Sous Chef and Culinary Sous Chef, Culinary Chef De Partie to develop standard recipes which allow the kitchen department to operate at an acceptable cost.Assist Culinary Chef De Party to maximize colleague's productivity in order to minimize payroll costs. Monitor operating costs and take corrective action when necessary to reduce expenses. Main Duties - Organize the section with regard to mise en-place production and its service - Work closely with the Chef and execute direction as communicated following SOPS - Responsible for completing the daily checklist regarding mise-en-place and food storage - Together with his/her Chef de Partie write daily dry store, food requisitions and kitchen transfers on the appropriate forms for the approval of - Executive Chef/Executive Sous Chef in order to achieve the high stock rotation desired in his/her section - Maintain good colleague relations and motivate while directing them through designated SOPs - Supervises and assists in preparation and presentation of all food items. Ensures food is fresh and prepared in a timely fashion. - Work to the specifications received by the Culinary Team regarding portion size, quantity and quality as laid out with recipes - Attend meetings as requested by the Culinary Executive Chef /Culinary Executive Sous Chef - Check the main information board regarding changes in any Banquets or other information regarding the organization - Report any problems regarding failure of machinery and small equipment to the Chef de Cuisine and to follow up and ensure necessary work has been carried out - Pass all information to the next shift about functions, product levels or other related business needs - Performing daily spot checks of all portioning tools and providing daily documentation and record keeping of product spoilage. - Cooking duties and related functions as well as ensuring high food quality levels per motiongate standards. - Maintaining a clean work area and ensuring compliance with the municipality HACCP Program. - Understanding and actively participating in Environmental, Health & Safety responsibilities by following established DPR policies, procedures, training and Team Member involvement activities - Able to follow all Bollywood Park standards and HACCP guidelines. - Any other duties as may be reasonably requested by the Management Team Requirements Are You a Star? In order to be qualified for this role you should possess the below criteria Essential - Male or female with a pleasing personality - Willing to work in a team - Able to deal with people different nationalities and religions - Completed kitchen apprentice or chefs training courses for at least one year - At least three years in a five start international chain hotel - Should understand how to read recipes and a good knowledge of cooking Desirable - Ability to work in a fast pace and dynamic theme park environment - Working hours vary depending on business needs. - Shift Rota system may be required to meet the business needs. - Available for overtime work as schedule requires including weekends and public holidays The Best Part of The Story We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company. About the company Dubai - Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai - Parks and Resorts articulates the Dubai - leaderships vision of positioning the emirate as a compelling global tourist destination. The first phase of Dubai - Parks and Resorts will comprise three theme parks: motiongate Dubai -, Bollywood Parks Dubai -, and LEGOLAND Dubai -. The development will also feature Riverland - a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014
Junior Associate - Dubai Based - Salary Plus Bonuses - Berkeley Assets-Dubai
Dubai -Full-time, PermanentWe are a prestigious private equity firm run by British nationals with a rare opportunity for a Junior Associate - who is already based in Dubai - -to join our team. We are looking for someone that can add value to our business with their hard work, motivation, attitude and team spirit. If you can demonstrate a willingness to learn and display qualities suited to culture of our business then we will provide the opportunity, support and guidance required to help you develop your career with us. Individuals with a passion for hard work and drive will fit in well in our fast paced, results & service oriented global private equity business.Operational Duties: Be the first point of contact to prospective clients.Have a full working knowledge of investments in the GCC arena.Set up meetings between clients looking to work with our company and our Associates.Communicate new ideas to enhance the client experience.Attend networking events organised by the company.Who we need: Native command of English language (other languages are a benefit).Must be well spoken in person and over the telephone.Must be presentable and smart.Hardworking and engaging.Adopt the company culture.Highly motivated.Able to identify clients’ needs and overcome challenges regarding them.Positive, results-driven attitude with a ‘can do’ approach.A previous experience in a customer service role preferred but not essential.A team player and demonstrable proof of this.A desire to progress your career with the firm.Determined & hard working.Previous financial experience is a plus.What we provide: Salary and housing allowanceMedical Insurance.VisaJob Types: Full-time, PermanentExperience:Sales: 1 year (Preferred)
Location:Dubai - (Preferred)
Language:English - as their 1st language (Required)