Customer Service Agent - JobSinary-Dubai
Dubai -Customer Service Agent Job Opening. Currently we are looking for Customer Service Agent for our company. location Dubai -. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview. Job Duties and Responsibilities : Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries. Answer inbound calls as well as assist customers who have specific inquiries. Build a customer s interest in the services and products offered by the company. Provide personalized customer service of the highest level. Update the existing database with changes and the status of each existing/prospective customer/member. Correspond with Call Center Supervisor and Claims Manager and keep an open channel of communication. Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work. Receiving inbound calls for customer’s inquiries. Understand and respond to customer needs and issues over the phone. Assist, advise and provide solutions to customers. Maintaining a professional attitude. Comply with the work standards and processes. Work individually and as a part of a team. Accountability for pending cases until resolved. Job Requirements and Qualifications : Bachelor’s Degree From Any Discipline Medical Insurance Background in plus Multitasking Skills. Excellent command of English language good written and verbal Excellent working knowledge in MS Office.
Account Executive for an Insurance Broker Company - New EJobs-Dubai
Dubai -Contract, PermanentJob Title: Account ExecutiveReports to: Chief Executive OfficerOverall role: Responsible for supporting, placing and servicing to meet client needs, maintain client loyalty and renewal, and encourage business growth.Key AccountabilitiesAccount StrategyDevelop overall account strategies and direct activities for new and existing clientsAccount Servicing and DevelopmentIdentify and manage client requirements in accordance with the terms of appointment.Renewal ManagementPlan and co-ordinate renewal strategies.Placing Strategy and SupervisionDetermine the optimum strategy and structure for placing a risk. Place, Monitor, supervise and guide placements on a day-to-day basis.Account ProfitabilityAchieve optimum profitability on individual client accountsAccount Reporting Monitor and report development, trends and issues in the client relationship.Client EducationEducate clients and manage client expectations through market, insurance and sector briefings.File ManagementSet-up, co-ordinate and manage client and placement recordsCompetence IndicatorsAll placing, contract and closing documentation satisfies the client requirements and complies with Internal Procedures/Best Practice Manual (“BPM”) and Market Reform.Understanding of key concepts of insurance and reinsurancePlacement submissions are in accordance with Contract Certainty Code of PracticeManages client requirements in accordance with the terms of appointment, to maintain a strong client relationship, support renewal and encourage additional businessEnsures that clients have and agree to Company terms of trade.Ensures agreed payment terms, Premium Payment Warranties etc are met through credit control and reconciling unallocated cash.Responds timely and accurately to client and underwriter queries.Clients receive a quality of service that adds value.No justified client complaints over provision of service.Contributes to retention targets through planned and coordinated account renewal.Identifies and develops opportunities for account development to meet the client’s requirements.Ensures that correspondence, documents, statistics etc are retained on file in accordance with BPM and internal procedures.Prepares monthly Divisional Management Information (MI) to accurately report, brokerage and fees, renewal lists/progress, late signings etcIdentifies and reports suspicious financial circumstances or transactions directly to the Financial Crime Reporting Officer. Programme includes restructuring if need be. Rationalisation of policy wording if need be.Placing structure is appropriate to the insured’s operations; exposure and risk transfer goalsAll placing, contract and closing documentation satisfies the client requirements and complies with Internal Procedures/Best Practice Manual and Market ReformHas to be able to work well in a team environment in co-ordination with other team members.Placement submissions are in accordance with Contract Certainty Code of PracticeMarket presentations secure best possible terms for the client, with full material disclosureManages client requirements in accordance with the terms of appointment, to maintain a strong client relationship, support renewal and encourage additional businessOptimises account profitability through client negotiation, efficient use of resources and account development.Ensures agreed payment terms, Premium Payment Warranties (PPW) etc are met through credit controlResponds timely and accurately to client and underwriter queries.Clients receive a quality of service that adds value.No justified client complaints over provision of serviceInvestigates and resolves complaints and service failuresAchieves retention targets through planned and coordinated account renewalIdentifies and develops opportunities for account development to meet the client’s requirementsEnsures that correspondence, documents, statistics etc are retained on file in accordance with BPM and internal proceduresPrepares monthly Divisional Management Information (MI) to accurately report, brokerage and fees, renewal lists/progress, late signings etcFinancial and document checks and approval comply with Authorised Signatory List.Maintains confidentiality in systems and proceduresInternal RelationshipsBroking, Technical/Wordings functions, Claims and AccountsExternal RelationshipsUnderwriters, Client Risk/Insurance Managers in client companies, trade bodies and associationsDesirable ExperienceUAE, London or international market experience in broking (preferable) but can be in underwriting, Account servicing to large international corporations; technical insuranceGeneric Knowledge and SkillsMarket and industry structure and operation, including regulation and market reformLloyd’s Introductory Test, or equivalent experienceTechnical insurance to CertCII, or equivalent experience or betterSector specific risks and insurance products/solutionsSlip draftingNegotiationWell developed verbal and written communicationClient servicing and account developmentIT literacy in Word, Outlook and Excel (Basic)Relationship managementPlanning and organisingTime management and prioritisationJob Types: Full-time, Contract, PermanentExperience:Insurance/Insurance Broker: 2 years (Required)
Solidworks Draftsman - Xpress-Dubai
Dubai -SOLIDWORKS KNOWLEDGE CANDIDATES CAN ONLY APPLY THIS JOBWe Urgently Hiring Solidwoks ProfessionalBasic knowledge in SolidWorks 2D & 3D detailing.Create 2D ISO format drawings and specifications from 3D generated model through common drafting standards for mechanical parts and assemblies, molds, tools, and composite laminated parts.Assign internal standard part numbers and materials to be used.Check drafts and ensure accuracy and completeness with department designers.Modify and revise drawings to correct operating deficiencies.Manage drawing files and quality standards.Support Mechanical Design Team.At least Minimum 2 years experienceThis position offers a competitive salary and package which includesBasic salary 2000aed to 3500aed according to experience + Accommodation + Transport + Air Tickets + Medical Insurance.Immediate employment visa will be provided.Minimum 1 month visit visa validity required.8Hrs Duty+ Over timeWALK-IN INTERVIEW : 01.05.2019 to 04.05.2019LOCATION : MUST BE IN Dubai - (Immediate Joining)Asian Nationality Only can Apply this JobWhatsApp for detail and Quick Process on : 0562147424 (Please No Calls)SOLIDWORKS KNOWLEDGE CANDIDATES CAN ONLY APPLY THIS JOBJob Type: Full-timeSalary: AED2,000.00 to AED3,500.00 /monthExperience:Solidworks: 1 year (Required)AutoCAD: 1 year (Preferred)
Education:Bachelor's (Preferred)
Location:Dubai - (Required)Language:English (Preferred)