Account Manager - Avantor-Dubai
Dubai -Job Summary SUMMARY OF POSITION: Account Manager is responsible to perform all the sales activates in assigned region through key accounts and supporting channel partners, directing and providing support to achieve maximum growth and profitability in line with organizational values, vision and objectives ESSENTIAL FUNCTIONS : Ensure achievement of budgeted numbers of sales, net contribution Ensuring discipline in parameters like DSO and full support to credit control teams Adherent to all the Company Policies, Procedure and business ethics DEPARTMENT SPECIFIC/ON-GOING FUNCTIONS : Manage key Accounts and distributors to achieve the overall objective of sales numbers Provide best in class customer experience by continuous alignment with operations teams Regular reporting on performance, pipeline outlook, market and competitor developments Regular feedback and interaction with marketing team to execute effective campaigns Regular performance reviews with channel partners to identify growth opportunities and remove obstacles MINIMUM REQUIREMENTS : Education: B.Sc./ M.Sc. in Chemistry/Biology or any other related discipline Experience: 4 - 5 years of sales experience in laboratory supplies industry with min. Broad experience is preferred (chemicals, consumables and smaller equipment) along channel management experience Preferred Skills/Qualifications: Ability to solve problems and make effective decisions within time constraints Skills/Competencies: Ability to listen and deliver customer solutions Ability to drive Sales and channel partners Understanding of customer and market dynamics Achievement orientation Other Skills: Interpersonal skills Communication skills Time management and prioritization Account Manager would be required to interact with the following job roles to meet his/her accountabilities Internal Interactions : Marketing; Production; Distribution; Commercial; Supply Chain External Interactions: Key Accounts Distributors / Competitor Distributors Suppliers WORKING CONDITIONS: Home based Travel/ Fieldwork: 30% - 40% of the time We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.
Customer Experience Manager - -Dubai
Dubai -Purpose and passion: it’s a potent combination that drives us to achieve true greatness. At Les Mills International, unlocking and amplifying that inner drive to achieve goals is something we’re not shy to say we’re great at. We do it for millions of people around the globe each week by delivering life-changing fitness experiences. And we do it every day for our own team - our Tribe - by providing a mandate to thrive, to play to strengths and to be proud of the part we play in creating a fitter planet. Our Customer Experience Managers are on the front lines of our mission to create a fitter planet. They work as part of a team to grow our partnerships within their territory. The most important part of their role is to be a valued partner to new and existing club customers; educating and supporting them in achieving their business goals and helping members fall in love with fitness. The CXM will work between UAE and KSA, so the ability to travel regularly and Arabic language are strong requirements for the role. KEY ACCOUNTABILITIES EXPECTED OUTCOMES Leading customers through a successful launch of Les Mills programmesRelationships are developed with Customer Experience Managers and to guarantee a smooth transition of the customer through the entire sales process to launchSuccessful on time launch of programmes with new customersSuccessful on time launch of new programmes with existing customersAll sales actioned immediately and internal departments coordinated effectively for the launch of the programme in line with the client launch dateThe GFM system is promoted throughout the launch processSales-to-launch targets are met Prospecting and obtaining new customers to the businessTactical sales plan created for territoryPresentations made at appointments at expected conversion ratesUnderstanding and speaking with authority on the core principles of GFM and the Les Mills value propositionSales closed post appointments at expected conversion ratesThe number of qualified sales opportunities in the pipeline meets or exceeds the planSALES REVENUE – VALUE OF THE CLOSED WON OPPORTUNITIES WITHIN THE CALENDAR MONTH ( based on the estimated closed date of the opportunity)CLUBS/PROGRAMS – NUMBER OF NEW SITES AND NEW PROGRAMSPIPELINE – TOTAL VALUE OF ALL OPPORTUNITIES WITHIN SALESFORCEACTIVITY PER MONTH – PARTNERSHIP REVIEWS, SCHEDULED ANALYSIS AND NEW BUSINESS MEETINGS BOOKED WITHIN THE MONTH Ensure systems and tools are in place to deliver optimal results for our clientsCustomer service quality remains high and timing remains to plan as club numbers increaseGreater engagement / involvement of club decision makers (owners/operators) is secured in the post-sale servicing and support by LMVariations to the Club Performance model are made according to the nature of the club; (corporate, regional/national, Trust etc) and delivered to requirementClub consulting opportunities are identified and where approved, implementedLes Mills is represented positively at meetings/key industry/LM and Les Mills eventsKey metrics are measured and reported to People LeaderInput into wider LM strategic plans and budgets is made Provide on-going advice and support on the Les Mills systems to customers including re-launch and all elements of Les Mills™ Group Fitness Management system (GFM)Regular follow up provided and on-going relationships established and maintained with internal and external customersAll problems for clubs are actively resolved and where trends occur, proactive solutions are sought for all clients in advance (‘at risk’ red light targeting and prevention)Proactive resolution of all issuesSuccess stories are shared with other clubsGFM system is promoted throughout and throughout the re-launch processHigh quality GFM’s (and GFM content) is presented in all casesGFM content is adapted and implemented as appropriate to the customer Maximise all up selling opportunities to grow revenue base for LM Opportunities to up sell further Les Mills Programmes and other products/services to existing customer base are identifiedSales prospects are communicated to Business Development Team Retention of customersAll ‘at risk’ clubs are identified immediately and a plan of action to resolve issues developedTargets for net growth in licences are metCancellations are dealt with immediately and on all occasions, another programme or solution to overcome the cancellation is offeredRegular contact with clubs is made through all communication channels (i.e. webinars, club newsletter, email blasts, phone, email, etc.)Reports and analysis on retention regularly reported to People LeaderAccounts are managed effectively to ensure that they are on a pathway for start up and ongoing success Accurate record and database managementAll records are accurate and implemented into Sales Force immediatelySales Force is updated with history and communication with customer for internal knowledgeAll paperwork, inclusive of programme licence is delivered to the customer and followed up in an instance where there has been a change of owner or company nameAll relevant paperwork, inclusive of programme license is delivered to the customer in instances where cancellations are over turned for another programme or customers request the transfer to another programme Promote the company brandLes Mills is represented at meetings and eventsA proactive approach is shown in dealing with clientsProfessional presentations are made to individual and groups of clients Continuous ImprovementIdentify opportunities for continual business improvement Work as One TribeThe term One Tribe meaning the Les Mills team, distributors, clubs, instructors and participants is understood and proactively upheldRelationships with suppliers is excellent and suppliers are aware of our goalsInternal relationships with fellow team members is excellent and embraces a team approachYou’re aligned with Les Mills values and understand the company goals and objectives It’s an exciting time for us right now as we surge towards some steep growth goals and industry-leading innovations. And we want you to be a part of it all. In return for all you bring to us, we’ll return serve by giving you every chance to exercise your passion, and thrive with a company that’s out to change the world. #jointhemovement
Lifeguard - ISNUMERIC DMCC-UAE
UAEAbout SABIS®: SABIS® is a global education network that has an active presence in 20 countries on five continents. Schools in the SABIS® Network educate over 70,000 students and implement a proven, proprietary system. SABIS® Network schools provide students with a top-quality education that prepares them to meet the challenges of a changing world. SABIS® and SABIS® Network schools employ over 8,000 employees worldwide. For more information about the SABIS® Network, visit: www.sabis.net. Job Purpose: Enabling the success of students to reach their potential through the implementation of the extracurricular SABIS® curriculum and through the consistent use of the SABIS® teaching methodology. Key Responsibilities: Teaching lessons according to the SABIS® Physical Education Curriculum and the SABIS Point System®.Completing all lesson plans and maintaining daily reflection of the lessons. The plans and evaluations will be reviewed by the HOD.Training students for competitions. This includes, but may not be limited to, the development of written practice plans, performance tracking, and associated departmental reports.Supporting the development and implementation of drills and activities related to the objectives of a swimming lesson.Attending competitions between SABIS® Network schools upon request.Attending Saturday activities upon request.Remaining actively involved in extra-curricular activities.Taking care of equipment, including organization, set-up, and pick-up in the pool area.Performing and accurately recording daily water quality testing as determined by Administration.Completing all forms for students in training (including accident forms, SLO® charts, etc.).Maintaining effective discipline. Reporting infractions to the Supervisor/Head Supervisor through the use of the discipline sheet and, if necessary, following-up with a written incident report.Assisting students in development of positive skill knowledge to encourage an active lifestyle that supports water safety.Meeting at least weekly with the Head of the Department to discuss issues and concerns. Ideal Requirements: Bachelor degree in a related subject matter and/or equivalentNative English SpeakerMS Office needed componentsCommunication SkillsAbility to work within a team Employment Requirements: Must meet all employment requirements including, but not limited to, country and local education and certification requirements, reference checks, and criminal background checks. Additional details about this position will only be provided to short-listed candidates. SABIS® is an equal opportunity employer. We are dedicated to a policy of non – discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability or any other legally protected characteristics. Job Reference: UAE00193